Please post your M&M award booking experience
#61
Join Date: Jul 2002
Location: coastal Croatia
Programs: BAEC Gold, M&M Senator
Posts: 2,179
My mom (who is FTL) booked the following;
- Which route/airline did you book and which class?
SFO-FRA-SPU-FRA-SFO on LH in C (although the FRA-SPU-FRA legs are operated by Croatia Airlines)
- How many pax and how many award miles?
1 pax - 90K
- How many days/weeks/months did you book in advance?
about 4 months (booked in May)
- Have you been able to book your preferred dates of travel?
No. We wanted her to be able to go SFO-SPU anytime in September (staying about 3 weeks) but the first available date was the second week in October with a return in November.
- Were you happy with the award booking procedure (e.g. online/by phone)?
The FTL line was generally good and worked patiently to find available dates; they were also willing to hold the reservation for three weeks before ticketing. My mom wanted the direct flight, so looking for partners wasn't an option.
- Which route/airline did you book and which class?
SFO-FRA-SPU-FRA-SFO on LH in C (although the FRA-SPU-FRA legs are operated by Croatia Airlines)
- How many pax and how many award miles?
1 pax - 90K
- How many days/weeks/months did you book in advance?
about 4 months (booked in May)
- Have you been able to book your preferred dates of travel?
No. We wanted her to be able to go SFO-SPU anytime in September (staying about 3 weeks) but the first available date was the second week in October with a return in November.
- Were you happy with the award booking procedure (e.g. online/by phone)?
The FTL line was generally good and worked patiently to find available dates; they were also willing to hold the reservation for three weeks before ticketing. My mom wanted the direct flight, so looking for partners wasn't an option.
#62
Suspended
Join Date: Jul 2004
Posts: 17,769
- Which route/airline did you book and which class?
- How many pax and how many award miles?
- How many days/weeks/months did you book in advance?
- Have you been able to book your preferred dates of travel?
- Were you happy with the award booking procedure (e.g. online/by phone)?
- How often did you have to check/call until you got the seats?
- How many pax and how many award miles?
- How many days/weeks/months did you book in advance?
- Have you been able to book your preferred dates of travel?
- Were you happy with the award booking procedure (e.g. online/by phone)?
- How often did you have to check/call until you got the seats?
- 1
- Four days in advance
- Yes; numerous options available on those days in F and C
- Yes; very easy
- Every time I checked, tons of availability was present
All in all ^^^
Oh, I thought the ~$500 in taxes was abusrd, though.
#63
FlyerTalk Evangelist
Join Date: Nov 2006
Location: SZG, Austria
Programs: LH(OS) HON, IC RA
Posts: 33,194
My mom (who is FTL) booked the following;
- Which route/airline did you book and which class?
- How many pax and how many award miles?
- How many days/weeks/months did you book in advance?
- Have you been able to book your preferred dates of travel?
- Were you happy with the award booking procedure (e.g. online/by phone)?
- Which route/airline did you book and which class?
- How many pax and how many award miles?
- How many days/weeks/months did you book in advance?
- Have you been able to book your preferred dates of travel?
- Were you happy with the award booking procedure (e.g. online/by phone)?
- 1 person 90k
- 3 month in advance
- no, but +/- 1 day
- yes, ANA tool and OS SEN Hotline
#64
Join Date: Nov 2006
Location: Up in the air, or not
Programs: HHonors Diamond, UA 2P, Best Western Diamond
Posts: 66
- Which route/airline did you book and which class?
2 pax IAD-MUC-VLC-MUC-FRA-IAD
2 pax IAD-BOS-MUC-VLC-MUC-FRA-IAD
UA Y (IAD-BOS) LH F (BOS-MUC, IAD-MUC, FRA-IAD) LH C (MUC-FRA), and SA C (MUC-VLC-MUC)
- How many pax and how many award miles?
4 pax, 400,000 miles
- How many days/weeks/months did you book in advance?
11
- Have you been able to book your preferred dates of travel?
No. Wanted all four pax on the same flights. Outbound we were split between days.
- Were you happy with the award booking procedure (e.g. online/by phone)?
Other than spending hours on hold, yes for booking.
For other arrangements, yes and no. Reservations made through AC were perfect. UA kept changing things after booking (lucky to get all 4 of us home on the same flights). LH saved the day once records were unlocked and they could get to them.
2 pax IAD-MUC-VLC-MUC-FRA-IAD
2 pax IAD-BOS-MUC-VLC-MUC-FRA-IAD
UA Y (IAD-BOS) LH F (BOS-MUC, IAD-MUC, FRA-IAD) LH C (MUC-FRA), and SA C (MUC-VLC-MUC)
- How many pax and how many award miles?
4 pax, 400,000 miles
- How many days/weeks/months did you book in advance?
11
- Have you been able to book your preferred dates of travel?
No. Wanted all four pax on the same flights. Outbound we were split between days.
- Were you happy with the award booking procedure (e.g. online/by phone)?
Other than spending hours on hold, yes for booking.
For other arrangements, yes and no. Reservations made through AC were perfect. UA kept changing things after booking (lucky to get all 4 of us home on the same flights). LH saved the day once records were unlocked and they could get to them.
Last edited by mac-guy; Aug 2, 2007 at 1:43 pm Reason: Corrected mileage, routing and classes.
#65
FlyerTalk Evangelist
Join Date: Jun 2005
Location: Point Place, Wisconsin
Programs: LH HON, BA Gold, EK Gold
Posts: 14,505
03.08. DUS-MUC-VCE
05.08. VCE-FRA-DUS
25k as a Flysmart award in Business, booked 14 days in advance, website crashed twice during booking but third time lucky. Plenty of availability DUS-VCE via FRA/MUC/VIE/ZRH.
all in all, I'm a happy puppy !
05.08. VCE-FRA-DUS
25k as a Flysmart award in Business, booked 14 days in advance, website crashed twice during booking but third time lucky. Plenty of availability DUS-VCE via FRA/MUC/VIE/ZRH.
all in all, I'm a happy puppy !
#66
FlyerTalk Evangelist
Join Date: Oct 2004
Location: MUC/LAX/SMV
Programs: LH, UA, BD, AA, NW, FB, NH, AC, Sixt, Hertz, Avis, *W, HH, Marriott, PC, Leaders Club, AMEX
Posts: 12,406
Guys, this is the M&M forum, and this thread is for discussing M&M award bookings.
So please stop posting your UA MP, AC AP or whatever program booking experiences here!
Wrong forum.
Wrong thread.
So please stop posting your UA MP, AC AP or whatever program booking experiences here!
Wrong forum.
Wrong thread.
#67
FlyerTalk Evangelist
Join Date: Jun 2005
Location: Point Place, Wisconsin
Programs: LH HON, BA Gold, EK Gold
Posts: 14,505
Be gentle with UA fliers - they are easily confused people and need to be treated with special care and attention
#68
FlyerTalk Evangelist
Join Date: Oct 2004
Location: MUC/LAX/SMV
Programs: LH, UA, BD, AA, NW, FB, NH, AC, Sixt, Hertz, Avis, *W, HH, Marriott, PC, Leaders Club, AMEX
Posts: 12,406
#70
FlyerTalk Evangelist
Join Date: Oct 2004
Location: MUC/LAX/SMV
Programs: LH, UA, BD, AA, NW, FB, NH, AC, Sixt, Hertz, Avis, *W, HH, Marriott, PC, Leaders Club, AMEX
Posts: 12,406
#71
Join Date: Aug 2007
Location: Muc
Programs: LH FTL
Posts: 1
Reading FT since 1 month and got a lot of interestings informations. So my first post today.
Which route/airline did you book and which class?
1. LH MUC-FRA-Orlando-FRA-MUC in C
2. DE MUC-MRU-MUC in C
- How many pax and how many award miles?
1. 3 pax (including 1 child), 247.500 miles
2. 2 pax, 180.000 miles
- How many days/weeks/months did you book in advance?
1. Booked today - flying in march 2008
2. 3 month before
- Have you been able to book your preferred dates of travel?
1.Just 5 days later. I think there is a good chance to get awards on the
new LH-route to Orlando at the moment.
2. No, was difficult to get the award.
- Were you happy with the award booking procedure (e.g. online/by phone)?
Other than spending hours on hold, yes for booking.
YES, absolutely! All by phone, checking before online.
Which route/airline did you book and which class?
1. LH MUC-FRA-Orlando-FRA-MUC in C
2. DE MUC-MRU-MUC in C
- How many pax and how many award miles?
1. 3 pax (including 1 child), 247.500 miles
2. 2 pax, 180.000 miles
- How many days/weeks/months did you book in advance?
1. Booked today - flying in march 2008
2. 3 month before
- Have you been able to book your preferred dates of travel?
1.Just 5 days later. I think there is a good chance to get awards on the
new LH-route to Orlando at the moment.
2. No, was difficult to get the award.
- Were you happy with the award booking procedure (e.g. online/by phone)?
Other than spending hours on hold, yes for booking.
YES, absolutely! All by phone, checking before online.
#72
Join Date: Sep 2006
Location: ZRH
Programs: M&M SEN (*G), HH Diamond
Posts: 2,418
Travelling ZRH-AKL February / March 2008 with 4 pax, we had to split up on different flights for the outbound, inbound was planned to be two seperate flights anyways (5 weeks apart):
- Which route/airline did you book and which class?
1) ZRH-LHR(-HKG)-AKL-HKG(Stopover)-LHR
LH C (ZRH-LHR-ZRH) & NZ C (LHR-HKG-AKL-HKG-LHR)
2) ZRH-FRA-SIN-AKL / CHC-SIN-FRA-ZRH
LH C (ZRH-FRA-ZRH) & SQ C (FRA-SIN-AKL / CHC-SIN-FRA)
- How many pax and how many award miles?
1) 2 pax, 160'000 miles each
2) 2 pax, 160'000 miles each
- How many days/weeks/months did you book in advance?
About 350 - 340 days in advance (as soon as possible on each airline)
- Have you been able to book your preferred dates of travel?
Yes, with the exception of -1 day on the inbound flights
- Were you happy with the award booking procedure (e.g. online/by phone)?
Not really, ANA tool and M&M online helped to some point, but must phone agents were "semi-skilled" to say the least.
How often did you have to check/call until you got the seats?
I stopped counting after a while, but more than 10 times for each itinerary until all was done.
Thanks for all the great advice given on FT to make this trip happen! ^
- Which route/airline did you book and which class?
1) ZRH-LHR(-HKG)-AKL-HKG(Stopover)-LHR
LH C (ZRH-LHR-ZRH) & NZ C (LHR-HKG-AKL-HKG-LHR)
2) ZRH-FRA-SIN-AKL / CHC-SIN-FRA-ZRH
LH C (ZRH-FRA-ZRH) & SQ C (FRA-SIN-AKL / CHC-SIN-FRA)
- How many pax and how many award miles?
1) 2 pax, 160'000 miles each
2) 2 pax, 160'000 miles each
- How many days/weeks/months did you book in advance?
About 350 - 340 days in advance (as soon as possible on each airline)
- Have you been able to book your preferred dates of travel?
Yes, with the exception of -1 day on the inbound flights
- Were you happy with the award booking procedure (e.g. online/by phone)?
Not really, ANA tool and M&M online helped to some point, but must phone agents were "semi-skilled" to say the least.
How often did you have to check/call until you got the seats?
I stopped counting after a while, but more than 10 times for each itinerary until all was done.
Thanks for all the great advice given on FT to make this trip happen! ^
#73
Join Date: Jul 2004
Location: Atlanta (ATL)
Programs: LH HON, BA Gold, EK Gold, SPG Plat
Posts: 1,590
Which route/airline did you book and which class?
TXL-FRA-DTW-FRA-TXL on LH in F
How many pax and how many award miles?
1 pax, 140'000 miles each
How many days/weeks/months did you book in advance?
About 3 month in advance
Have you been able to book your preferred dates of travel?
Yes, no problem at all
Were you happy with the award booking procedure (e.g. online/by phone)?
Booked by phone, friendly agent, easy procedure.
How often did you have to check/call until you got the seats?
I could get my seats at the first try
TXL-FRA-DTW-FRA-TXL on LH in F
How many pax and how many award miles?
1 pax, 140'000 miles each
How many days/weeks/months did you book in advance?
About 3 month in advance
Have you been able to book your preferred dates of travel?
Yes, no problem at all
Were you happy with the award booking procedure (e.g. online/by phone)?
Booked by phone, friendly agent, easy procedure.
How often did you have to check/call until you got the seats?
I could get my seats at the first try
#74
Join Date: Aug 2000
Location: ZRH / YUL
Programs: UA, TK, Starwood > Marriott, Hilton, Accor
Posts: 7,293
- Which route/airline did you book and which class?
ZRH(LH)FRA(LH)YVR // YVR(AC)SFO // SFO(LH)FRA(LH)ZRH
All in Business
- How many pax and how many award miles?
1 pax, 90'000 miles
- How many days/weeks/months did you book in advance?
About 8 months
- Have you been able to book your preferred dates of travel?
Yes, +/- 1 day on the outbound
- Were you happy with the award booking procedure (e.g. online/by phone)?
I had to lecture the agent on routing and stop-over rules, but the conversation was friendly and gentle, and the processing efficient.
How often did you have to check/call until you got the seats?
Twice
For this itinerary, I was charged a total of CHF500 in "taxes and fees", which I find scandalous!!
ZRH(LH)FRA(LH)YVR // YVR(AC)SFO // SFO(LH)FRA(LH)ZRH
All in Business
- How many pax and how many award miles?
1 pax, 90'000 miles
- How many days/weeks/months did you book in advance?
About 8 months
- Have you been able to book your preferred dates of travel?
Yes, +/- 1 day on the outbound
- Were you happy with the award booking procedure (e.g. online/by phone)?
I had to lecture the agent on routing and stop-over rules, but the conversation was friendly and gentle, and the processing efficient.
How often did you have to check/call until you got the seats?
Twice
For this itinerary, I was charged a total of CHF500 in "taxes and fees", which I find scandalous!!
#75
Join Date: Jan 2006
Location: HAM
Programs: M&M *S, HHonors Gold
Posts: 25
- Which route/airline did you book and which class?
TXL-FRA-PVG(all LH)-AKL-APW-AKL(all NZ)-SIN-FRA(SQ)-TXL(LH)
- How many pax and how many award miles?
2 pax, 160'000 miles each
- How many days/weeks/months did you book in advance?
About 3 months in advance
- Have you been able to book your preferred dates of travel?
Had to shift to other dates for the flight to Apia
- Were you happy with the award booking procedure (e.g. online/by phone)?
Checked with ANA-Tool first. Booking with M&M-Agent was smooth.
How often did you have to check/call until you got the seats?
Only once!
TXL-FRA-PVG(all LH)-AKL-APW-AKL(all NZ)-SIN-FRA(SQ)-TXL(LH)
- How many pax and how many award miles?
2 pax, 160'000 miles each
- How many days/weeks/months did you book in advance?
About 3 months in advance
- Have you been able to book your preferred dates of travel?
Had to shift to other dates for the flight to Apia
- Were you happy with the award booking procedure (e.g. online/by phone)?
Checked with ANA-Tool first. Booking with M&M-Agent was smooth.
How often did you have to check/call until you got the seats?
Only once!