any chance to claim compensation from LH ?
#1
Original Poster
Join Date: Aug 2007
Location: Poland (KTW/KRK)
Programs: LH SEN , United 1K, Marriott Titanium, IHG Spire Elite
Posts: 196
any chance to claim compensation from LH ?
Am I entitled to compensation under EU 261/2014 in the following situation:
1. Lufthansa issued ticket. EU-US-EU
2. Return [US-EU] domestic feeder flight operated by UNITED delayed (due to air traffic contol) caused my missing evening LH connection to EU.
[United gave me hotel and 20$ voucher only]
3. Rebooked by Lufthansa on the following day (evening) , consquenntly I arrived to my EU destination ~24 later than planned [lost 1 weekedn day! beeing stuck in EWR!]
Could I claim it from Luftahnsa? I guess no chance to get it from United...
thx for feedback
Bart_ek
1. Lufthansa issued ticket. EU-US-EU
2. Return [US-EU] domestic feeder flight operated by UNITED delayed (due to air traffic contol) caused my missing evening LH connection to EU.
[United gave me hotel and 20$ voucher only]
3. Rebooked by Lufthansa on the following day (evening) , consquenntly I arrived to my EU destination ~24 later than planned [lost 1 weekedn day! beeing stuck in EWR!]
Could I claim it from Luftahnsa? I guess no chance to get it from United...
thx for feedback
Bart_ek
#2
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Join Date: Feb 2007
Location: PVG, FRA, SEA, HEL
Programs: UA Premier Gold
Posts: 4,783
Could I claim it from Luftahnsa?
However, LH will deny it (they deny in 100% of all cases for the first claim).
But LH will prevail.
UA+ATC+Departure from non-EU -> its not a valid claim
#3
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3. Rebooked by Lufthansa on the following day (evening) , consquenntly I arrived to my EU destination ~24 later than planned [lost 1 weekedn day! beeing stuck in EWR!]
Wasn't there another flight at this night from EWR to EU?
#4
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Join Date: Aug 2007
Location: Poland (KTW/KRK)
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#5
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The delay was ocurred on a flight operated by UA which is neither an EU carrier nor was your flight departing from the EU. Accordingly, EC 261/2004 cancellation compensation does not apply at all.
LH would deny your claim simply on the grounds that it was not the operating carrier of the delayed flight.
Bear in mind that EC 261/2004 looks to the operating carrier only.
Although not relevant to OP's question, the rebooking responsibility here was UA's as the late-delivering carrier. Given that EWR is a UA hub, it would likely have been more fruitful to have been rerouted by UA via anu number of European destinations and then onward to DUS, hopefully arriving a good deal earlier than 24 hours late.
LH would deny your claim simply on the grounds that it was not the operating carrier of the delayed flight.
Bear in mind that EC 261/2004 looks to the operating carrier only.
Although not relevant to OP's question, the rebooking responsibility here was UA's as the late-delivering carrier. Given that EWR is a UA hub, it would likely have been more fruitful to have been rerouted by UA via anu number of European destinations and then onward to DUS, hopefully arriving a good deal earlier than 24 hours late.
#6
Join Date: Mar 2008
Posts: 4,859
Although not relevant to OP's question, the rebooking responsibility here was UA's as the late-delivering carrier. Given that EWR is a UA hub, it would likely have been more fruitful to have been rerouted by UA via anu number of European destinations and then onward to DUS, hopefully arriving a good deal earlier than 24 hours late.
#7
Original Poster
Join Date: Aug 2007
Location: Poland (KTW/KRK)
Programs: LH SEN , United 1K, Marriott Titanium, IHG Spire Elite
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correct, when I arrived and was directed upstairs to ticketing for rebooking, the only 'feasible' flights were on Swiss to ZRH and on UA to LON , but on none of these (allgedaly) there were no seats left [even if unoffically I overheard a call with ZRH flight manager that said they had some pax on standby and there was one seat left...] ; well -may need the rebooking process 'speed' of the LH agent
anyway, even if I know I'm at a lost position while claiming the compensation, I'll file a claim anyhow for this situation; maybe LH gives me some bonus miles for the invconveniance ?
anyway, even if I know I'm at a lost position while claiming the compensation, I'll file a claim anyhow for this situation; maybe LH gives me some bonus miles for the invconveniance ?
#9
Join Date: Jan 2004
Location: Heraklion, Greece
Posts: 7,557
Concerning the fact that LX had one free seat and "some pax" on standby, if all of them had been there before you, why should they have added you to the list of standby passengers with only one free seat? By the way, these other pax could also have had their UA flights delayed, having been previously booked on a LH flight to DUS
#10
Join Date: Aug 2005
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HTB.
#11
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And one of the real values of not traveling with checked luggage is that at US airports, just go straight to the gate. A lot can happen in the minutes before departure. If you are standing there and someone else has wandered off, you may wind up with a boarding pass.
Others on that flight may misconnect and what was an overbooked flight at risk of oversale can drop quickly to having empty seats.
Others on that flight may misconnect and what was an overbooked flight at risk of oversale can drop quickly to having empty seats.
#12
Join Date: Aug 2004
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#13
Join Date: Mar 2008
Posts: 4,859
#14
Join Date: Aug 2004
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Posts: 38,253
On LH that might actually still be better than GM .
Or it is cost effective?
Given past reports, LH seems to be able to track customers who 'enforce' EC261 ... but I really doubt that they distinguish between justified and more ambiguous claims.
Who knows? Maybe it's shoddy for the customer so it can shine on the corporate side?
Given past reports, LH seems to be able to track customers who 'enforce' EC261 ... but I really doubt that they distinguish between justified and more ambiguous claims.
#15
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On this case though, I do agree that no comp is due, primarily because of the ATC issue. It's quite a murky area regarding connections in other countries to a flght to the EU where it is sold on one ticket, but I now airlines try not to pay up.