How can I find out the actual reason flight was delayed?
Jan 11, 2017, 9:02 am
#1
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How can I find out the actual reason flight was delayed?
Hi all, I'm currently making a claim for EC261; short story my flight LH989 from Amsteram to Frankfurt on Monday 9th was delayed (reason not given) so I missed my conneciton to Bogota. As there were no flights that day I was re-routed the next day and arrived 25 hours late. I'd like to know if it's possible to confirm the definite reason for the delay, so I know if they're given me the run around or not?
Now, it was foggy at Amsterdam on Monday, however I have a feeling that this wasn't actually what caused the delay, as the inbound aircraft left frankfurt late and as far as I could tell other inbounds weren't being given ground holds by Amsterdam. I also found it a big odd not one member of ground staff or crew ever mentioned weather, which I would imagine they would do if that ewas the problem...
Furthermore, we would actually probably still have just made it, but they took an age turning the plane round and then decided to wait 20 minutes for a passenger who'd checked bags in but didn't turn up, before offloading his bags. this turned a 40 minute delay into a 1 hour 20 minute delay. I couldn't quite believe they waited for the missing pax so long given we were already delayed, and in the end a lot of pax missed connections.
Obviously if it was weather, I know I'll just have to take it on the chin. Thanks for your help.
Now, it was foggy at Amsterdam on Monday, however I have a feeling that this wasn't actually what caused the delay, as the inbound aircraft left frankfurt late and as far as I could tell other inbounds weren't being given ground holds by Amsterdam. I also found it a big odd not one member of ground staff or crew ever mentioned weather, which I would imagine they would do if that ewas the problem...
Furthermore, we would actually probably still have just made it, but they took an age turning the plane round and then decided to wait 20 minutes for a passenger who'd checked bags in but didn't turn up, before offloading his bags. this turned a 40 minute delay into a 1 hour 20 minute delay. I couldn't quite believe they waited for the missing pax so long given we were already delayed, and in the end a lot of pax missed connections.
Obviously if it was weather, I know I'll just have to take it on the chin. Thanks for your help.
Jan 11, 2017, 9:32 am
#2
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NR, that was the 10th.
LH988 and 989 on 09th:
Flightstats shows some equipment changes:
http://www.flightstats.com/go/Flight...ightNumber=988
Initial schedule D-AIPD was sent to HAM instead: https://www.flightradar24.com/data/aircraft/d-aipd
D-AISC, planned for LH988, was 1h late from Sofia, so swapped for RP the night before already. RP came in from MUC on time but must have had tech issues and left late for KBP, and is grounded since its return. SW must have been on hand after line maint and recruited to fly to AMS. Somewhere between 8 and 9am things went south and the flight was delayed by an hour.
The KL FRA-AMS flight that morning was cancelled altogether. My take is there was some weather related issue in FRA that morning.
LH988 and 989 on 09th:
Code:
>dolh989/09jan
DOLH989/09JAN
* OPERATIONAL FLIGHT INFO * LH 989 -2 MO 09JAN17
CITY INFO HOUR (LOCAL)
AMS ESTIMATED TIME OF DEPARTURE 1210
LEFT THE GATE 1230
TOOK OFF 1239
ESTIMATED TIME OF ARRIVAL 1322 FRA
FRA AIRCRAFT LANDED 1316
ARRIVED 1325
*1A PLANNED FLIGHT INFO* LH 989 -2 MO 09JAN17 ASM
APT ARR DY DEP DY CLASS/MEAL EQP GRND EFT TTL
AMS 1105 MO JCDZPYBMUHQ/S 321 1:05
VWSTLK/S
FRA 1210 MO 1:05
COMMENTS-
1.AMS FRA - ARRIVES TERMINAL 1
2.AMS FRA - ET/ ELECTRONIC TKT CANDIDATE
3.AMS FRA - C200
4.AMS FRA - CO2/PAX* 71.85 KG ECO, 71.85 KG PRE
(*):SOURCE:ICAO CARBON EMISSIONS CALCULATOR
)>dolh988/09jan
DOLH988/09JAN
* OPERATIONAL FLIGHT INFO * LH 988 -2 MO 09JAN17
CITY INFO HOUR (LOCAL)
FRA ESTIMATED TIME OF DEPARTURE 1010
LEFT THE GATE 1009
TOOK OFF 1020
ESTIMATED TIME OF ARRIVAL 1110 AMS
AMS AIRCRAFT LANDED 1110
ARRIVED 1117
*1A PLANNED FLIGHT INFO* LH 988 -2 MO 09JAN17 ASM
APT ARR DY DEP DY CLASS/MEAL EQP GRND EFT TTL
FRA 0900 MO JCDZPYBMUHQ/S 321 1:15
VWSTLK/S
AMS 1015 MO 1:15
COMMENTS-
1.FRA AMS - DEPARTS TERMINAL 1
2.FRA AMS - ET/ ELECTRONIC TKT CANDIDATE
3.FRA AMS - C200
4.FRA AMS - CO2/PAX* 71.85 KG ECO, 71.85 KG PRE
(*):SOURCE:ICAO CARBON EMISSIONS CALCULATOR
)>
http://www.flightstats.com/go/Flight...ightNumber=988
Initial schedule D-AIPD was sent to HAM instead: https://www.flightradar24.com/data/aircraft/d-aipd
D-AISC, planned for LH988, was 1h late from Sofia, so swapped for RP the night before already. RP came in from MUC on time but must have had tech issues and left late for KBP, and is grounded since its return. SW must have been on hand after line maint and recruited to fly to AMS. Somewhere between 8 and 9am things went south and the flight was delayed by an hour.
The KL FRA-AMS flight that morning was cancelled altogether. My take is there was some weather related issue in FRA that morning.
Jan 11, 2017, 10:01 am
#3
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Jan 11, 2017, 11:20 am
#4
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NR, that was the 10th.
LH988 and 989 on 09th:
Flightstats shows some equipment changes:
http://www.flightstats.com/go/Flight...ightNumber=988
Initial schedule D-AIPD was sent to HAM instead: https://www.flightradar24.com/data/aircraft/d-aipd
D-AISC, planned for LH988, was 1h late from Sofia, so swapped for RP the night before already. RP came in from MUC on time but must have had tech issues and left late for KBP, and is grounded since its return. SW must have been on hand after line maint and recruited to fly to AMS. Somewhere between 8 and 9am things went south and the flight was delayed by an hour.
The KL FRA-AMS flight that morning was cancelled altogether. My take is there was some weather related issue in FRA that morning.
LH988 and 989 on 09th:
Code:
>dolh989/09jan DOLH989/09JAN * OPERATIONAL FLIGHT INFO * LH 989 -2 MO 09JAN17 CITY INFO HOUR (LOCAL) AMS ESTIMATED TIME OF DEPARTURE 1210 LEFT THE GATE 1230 TOOK OFF 1239 ESTIMATED TIME OF ARRIVAL 1322 FRA FRA AIRCRAFT LANDED 1316 ARRIVED 1325 *1A PLANNED FLIGHT INFO* LH 989 -2 MO 09JAN17 ASM APT ARR DY DEP DY CLASS/MEAL EQP GRND EFT TTL AMS 1105 MO JCDZPYBMUHQ/S 321 1:05 VWSTLK/S FRA 1210 MO 1:05 COMMENTS- 1.AMS FRA - ARRIVES TERMINAL 1 2.AMS FRA - ET/ ELECTRONIC TKT CANDIDATE 3.AMS FRA - C200 4.AMS FRA - CO2/PAX* 71.85 KG ECO, 71.85 KG PRE (*):SOURCE:ICAO CARBON EMISSIONS CALCULATOR )>dolh988/09jan DOLH988/09JAN * OPERATIONAL FLIGHT INFO * LH 988 -2 MO 09JAN17 CITY INFO HOUR (LOCAL) FRA ESTIMATED TIME OF DEPARTURE 1010 LEFT THE GATE 1009 TOOK OFF 1020 ESTIMATED TIME OF ARRIVAL 1110 AMS AMS AIRCRAFT LANDED 1110 ARRIVED 1117 *1A PLANNED FLIGHT INFO* LH 988 -2 MO 09JAN17 ASM APT ARR DY DEP DY CLASS/MEAL EQP GRND EFT TTL FRA 0900 MO JCDZPYBMUHQ/S 321 1:15 VWSTLK/S AMS 1015 MO 1:15 COMMENTS- 1.FRA AMS - DEPARTS TERMINAL 1 2.FRA AMS - ET/ ELECTRONIC TKT CANDIDATE 3.FRA AMS - C200 4.FRA AMS - CO2/PAX* 71.85 KG ECO, 71.85 KG PRE (*):SOURCE:ICAO CARBON EMISSIONS CALCULATOR )>
http://www.flightstats.com/go/Flight...ightNumber=988
Initial schedule D-AIPD was sent to HAM instead: https://www.flightradar24.com/data/aircraft/d-aipd
D-AISC, planned for LH988, was 1h late from Sofia, so swapped for RP the night before already. RP came in from MUC on time but must have had tech issues and left late for KBP, and is grounded since its return. SW must have been on hand after line maint and recruited to fly to AMS. Somewhere between 8 and 9am things went south and the flight was delayed by an hour.
The KL FRA-AMS flight that morning was cancelled altogether. My take is there was some weather related issue in FRA that morning.
I guess I'll just put the claim in and see what comes of it, seems like there could have been an element of the related delays. Complicated one!
The annoying thing was that even with the inbound delay we should have been OK, and ground staff assured us we would be with the
new departure time. Then that time got pushed back because of delays preparing the aircraft, and they waited an age to unload the luggage.
I wouldn't had minded as much I I could had gone LH the next day, but I got sent to MAD next morning to catch the Avianca flight, and I wouldn't wish Avianca long haul on my worst enemy!
Jan 20, 2017, 10:47 am
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Thanks again for the help. Just to let you know how it turned out, I got a reply from customer services last night informing me that the delay was caused by waiting for operating crew from another flight, it is LH's responsibility in these cases, and as a result they are already processing the 600 euro compensation.
Pretty impressed with the turnaround time and the immediate acceptance of their responsibilities I must say. Well done LH
Pretty impressed with the turnaround time and the immediate acceptance of their responsibilities I must say. Well done LH
Dec 1, 2018, 2:02 am
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That's standard security regulation - no airline in the world will fly with luggage of passenger who did not board.
Dec 1, 2018, 2:15 am
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Dec 1, 2018, 2:20 am
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Post 9/11 I do not believe that. Maybe intra US and I doubt even that, but definitely not internationally and definitely not to USA. In the context of this thread, we are talking about international flights...
Dec 1, 2018, 9:11 am
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The US eliminated the silliness of pulling bags on domestic and many international routes in 2003 when TSA started screening all checked luggage. While most carriers have policies limiting this somewhat for voluntary reroutes, this is not the case for involuntary (IRROPS) reroutes.
In addition, worldwide, what exactly do you think happens to your bag when it goes missing and is later found and sent to you? It, of course, travels unaccompanied.
All of that said, the reality is that EC 261/2004 is simply a binary system. Some people make a lot of money from delays and suffer no consequences and others get very little and suffer a lot. Once the Regulation's deadline has passed, carriers have no incentives to speed up the process.
Having said all of this, anytime I see a post saying "we were not given information", I have to ask why the savvy traveler did not ask. Some of the best information to be had will come from staff on the scene. They are focused on getting people out and are not working on EC 261/2004 issues. They know the "real" reasons and may be quick to answer. If asked.
In addition, worldwide, what exactly do you think happens to your bag when it goes missing and is later found and sent to you? It, of course, travels unaccompanied.
All of that said, the reality is that EC 261/2004 is simply a binary system. Some people make a lot of money from delays and suffer no consequences and others get very little and suffer a lot. Once the Regulation's deadline has passed, carriers have no incentives to speed up the process.
Having said all of this, anytime I see a post saying "we were not given information", I have to ask why the savvy traveler did not ask. Some of the best information to be had will come from staff on the scene. They are focused on getting people out and are not working on EC 261/2004 issues. They know the "real" reasons and may be quick to answer. If asked.
Dec 2, 2018, 4:53 am
#11
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Having said all of this, anytime I see a post saying "we were not given information", I have to ask why the savvy traveler did not ask. Some of the best information to be had will come from staff on the scene. They are focused on getting people out and are not working on EC 261/2004 issues. They know the "real" reasons and may be quick to answer. If asked.
Dec 3, 2018, 6:27 am
#12
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I hope at least you’ll receive miles for the additional distance flown. 
Course if you've just made a 20 minute connection, it's more likely then not that the bag is not on that flight, but.
1. it could be
2. you have no idea which flight it will be on (if any)
3. you have no power to create a delay so that you end up with a 20 minute connection on purpose.
Feb 20, 2019, 12:30 pm
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Aug 10, 2019, 12:09 am
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Hi, need help with this. My daughter was traveling on LH447 (DEN-FRA) on Jul 12, and missed the connection to LH756 (FRA-BOM) on Jul 13. Lufthansa provided accommodation in FRA, and she took the same flight 24 hours later (Jul 14). Lufthansa says it was a weather delay, hence are denying the claim. Is there a way to find out the real reason for the flight delay ?
