LH778 FRA-SIN is delayed for 11 hours. What should I do?
Sep 21, 2016, 1:56 am
#16
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Even though two more hotels have opened in the same complex (HGI & Hilton), the Sheraton has become/remains annyoingly arrogant and has raised rates on LH. So LH has reduced the room block they hold each day there.
Sep 21, 2016, 1:59 am
#17
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It is D-AIML flying to SIN now, which came in yesterday evening at 18:15 from ICN as LH713. Why didn't they fly it to SIN last night rather than delaying the flight until this morning?
The delayed departure from FRA will have a knock-on effect on the departure of LH 779 tonight from SIN as well.
The delayed departure from FRA will have a knock-on effect on the departure of LH 779 tonight from SIN as well.
Sep 21, 2016, 2:22 am
#18
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It is D-AIML flying to SIN now, which came in yesterday evening at 18:15 from ICN as LH713. Why didn't they fly it to SIN last night rather than delaying the flight until this morning?
The delayed departure from FRA will have a knock-on effect on the departure of LH 779 tonight from SIN as well.
The delayed departure from FRA will have a knock-on effect on the departure of LH 779 tonight from SIN as well.
Sep 21, 2016, 6:04 am
#19
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Update. Writing this message 36000ft above ground - somewhere above one of *stan countries. 7 more hours of flying to go.
Everything went smooth and uneventful this morning. And what is interesting - in Y section less than 1/3 of seats were taken so I promptly secured whole row for myself and turned it to poor man's lie flat seat.
Wifi onboard is surprisingly not bad either dor downloads, just don't try to use it for uploads.
As for the reason of delay - one FA said that it was engine problem, I have no other information. It was also said that this is the different plane, so original plane most likely is still in repair process.
Everything went smooth and uneventful this morning. And what is interesting - in Y section less than 1/3 of seats were taken so I promptly secured whole row for myself and turned it to poor man's lie flat seat.
Wifi onboard is surprisingly not bad either dor downloads, just don't try to use it for uploads.
As for the reason of delay - one FA said that it was engine problem, I have no other information. It was also said that this is the different plane, so original plane most likely is still in repair process.
Sep 21, 2016, 6:53 am
#20
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The original A380 D-AIMH is on her way to MIA so the problem must have been fixed though the departure was delayed by 1.5 hrs.
Sep 21, 2016, 7:05 am
#21
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Thx for the update. Flights to SIN are always full or almost full, so apparently, LH managed to rebook many of the pax to SQ or LX or via BKK (I guess these flights took off full last night). I guess you benefited from this today securing a whole row to yourself + you will be able to claim EUR 600 upon you return as a delay caused by "engine problem" is not considered extraordinary circumstances (but I bet LH will try claim so in their first msg to you denying the claim)
Sep 21, 2016, 8:48 am
#22
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When did it depart? And how many hours passed from the original scheduled departure to SIN to the new flight? Would be interesting to know how many hours did the spend fixing it...
Sep 21, 2016, 8:53 am
#23
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I guess you benefited from this today securing a whole row to yourself + you will be able to claim EUR 600 upon you return as a delay caused by "engine problem" is not considered extraordinary circumstances (but I bet LH will try claim so in their first msg to you denying the claim)
Sep 21, 2016, 9:07 am
#24
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Scheduled time of departure 10:45
Actual time of departure 12:14
according to flightradar24
Sep 21, 2016, 9:25 am
#25
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D-AIMD came in late from MIA due to local conditions and left late for JFK. So MH was drafted for MIA. Tough times for the A380 fleet this week.
Sep 23, 2016, 12:31 pm
#26
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LH refuses to pay EC261
It is with regret to learn that Lufthansa flight LH778 from Frankfurt to Singapore on 20 September 2016 did not arrive as scheduled. We certainly understand your frustration as we know how important it is for your journey to proceed smoothly. Please accept our apologies for any inconvenience this situation may have caused you.
According to our database, LH778 was delayed as a result of unexpected technical problems. For Lufthansa, the safety of passengers is our top priority. We service our aircraft regularly and according to the manufacturer's specifications. However, even with the highest standard of maintenance, technical problems cannot be fully ruled out.
With regard to your request for compensation, the airline’s liability in such circumstances is limited. Since the delay of the flight was caused by unusual circumstances which could not be prevented although all feasible measures were taken, we hope for your understanding that we are unfortunately unable to adhere to your request for compensation.
We are conforming to the stipulations of EU Regulation 261/2004 in this matter.
We realise that this may not be the response you were anticipating and regret that we are unable to compensate as we are obliged to adhere to the applicable regulations in this matter. However, we hope you will give us the opportunity to regain your trust in our services by choosing to fly with us again in the future.
According to our database, LH778 was delayed as a result of unexpected technical problems. For Lufthansa, the safety of passengers is our top priority. We service our aircraft regularly and according to the manufacturer's specifications. However, even with the highest standard of maintenance, technical problems cannot be fully ruled out.
With regard to your request for compensation, the airline’s liability in such circumstances is limited. Since the delay of the flight was caused by unusual circumstances which could not be prevented although all feasible measures were taken, we hope for your understanding that we are unfortunately unable to adhere to your request for compensation.
We are conforming to the stipulations of EU Regulation 261/2004 in this matter.
We realise that this may not be the response you were anticipating and regret that we are unable to compensate as we are obliged to adhere to the applicable regulations in this matter. However, we hope you will give us the opportunity to regain your trust in our services by choosing to fly with us again in the future.
- It was unexpected technical problem
- And it was caused 'by unusual circumstances which could not be prevented'.
Which we obviously know that it BS.
So, question to the audience - how should I respond and where?
Sep 25, 2016, 11:11 am
#27
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LH refuses to pay EU261 after 11h delay
LH778 FRA-SIN (which way beyond 3500 km) which was supposed to depart on 20th of Sep departed 11h (well beyond 6h) later.
After arrival I sent a message to LH via website and politely asking about EU261. Got following reply back:
Bolding mine in above. So LH says that:
- It was unexpected technical problem
- And it was caused 'by unusual circumstances which could not be prevented'.
Which we obviously know that it BS.
So, question to the audience - how should I respond and where?
After arrival I sent a message to LH via website and politely asking about EU261. Got following reply back:
It is with regret to learn that Lufthansa flight LH778 from Frankfurt to Singapore on 20 September 2016 did not arrive as scheduled. We certainly understand your frustration as we know how important it is for your journey to proceed smoothly. Please accept our apologies for any inconvenience this situation may have caused you.
According to our database, LH778 was delayed as a result of unexpected technical problems. For Lufthansa, the safety of passengers is our top priority. We service our aircraft regularly and according to the manufacturer's specifications. However, even with the highest standard of maintenance, technical problems cannot be fully ruled out.
With regard to your request for compensation, the airline’s liability in such circumstances is limited. Since the delay of the flight was caused by unusual circumstances which could not be prevented although all feasible measures were taken, we hope for your understanding that we are unfortunately unable to adhere to your request for compensation.
We are conforming to the stipulations of EU Regulation 261/2004 in this matter.
We realise that this may not be the response you were anticipating and regret that we are unable to compensate as we are obliged to adhere to the applicable regulations in this matter. However, we hope you will give us the opportunity to regain your trust in our services by choosing to fly with us again in the future.
According to our database, LH778 was delayed as a result of unexpected technical problems. For Lufthansa, the safety of passengers is our top priority. We service our aircraft regularly and according to the manufacturer's specifications. However, even with the highest standard of maintenance, technical problems cannot be fully ruled out.
With regard to your request for compensation, the airline’s liability in such circumstances is limited. Since the delay of the flight was caused by unusual circumstances which could not be prevented although all feasible measures were taken, we hope for your understanding that we are unfortunately unable to adhere to your request for compensation.
We are conforming to the stipulations of EU Regulation 261/2004 in this matter.
We realise that this may not be the response you were anticipating and regret that we are unable to compensate as we are obliged to adhere to the applicable regulations in this matter. However, we hope you will give us the opportunity to regain your trust in our services by choosing to fly with us again in the future.
- It was unexpected technical problem
- And it was caused 'by unusual circumstances which could not be prevented'.
Which we obviously know that it BS.
So, question to the audience - how should I respond and where?
Sep 25, 2016, 11:16 am
#28
Join Date: Jun 2013
Posts: 948
LH778 FRA-SIN (which way beyond 3500 km) which was supposed to depart on 20th of Sep departed 11h (well beyond 6h) later.
After arrival I sent a message to LH via website and politely asking about EU261. Got following reply back:
Bolding mine in above. So LH says that:
- It was unexpected technical problem
- And it was caused 'by unusual circumstances which could not be prevented'.
Which we obviously know that it BS.
So, question to the audience - how should I respond and where?
After arrival I sent a message to LH via website and politely asking about EU261. Got following reply back:
Bolding mine in above. So LH says that:
- It was unexpected technical problem
- And it was caused 'by unusual circumstances which could not be prevented'.
Which we obviously know that it BS.
So, question to the audience - how should I respond and where?
Sep 25, 2016, 11:20 am
#29
Join Date: Sep 2005
Posts: 1,776
There is a a pretty useful existing thread on this, which should be helpful.
Anyway, the answer you have received is standard Lufthansa hogwash.
They deny all claims in the first instance. As you seem to have a clear cut case of tech delay, which does indeed entitle you to EU261 comp, so simply need to follow up and state clearly the regulation, and make the usual threat of legal action bla bla.
It usually does the trick.
Anyway, the answer you have received is standard Lufthansa hogwash.
They deny all claims in the first instance. As you seem to have a clear cut case of tech delay, which does indeed entitle you to EU261 comp, so simply need to follow up and state clearly the regulation, and make the usual threat of legal action bla bla.
It usually does the trick.
Sep 25, 2016, 11:21 am
#30
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Give them 1 more chance to pay up and a couple of days to respond making is clear that you will take them to court otherwise.
LH is notorious, although recently they paid up without too much hassle (was a pretty clear-cut case though).
LH is notorious, although recently they paid up without too much hassle (was a pretty clear-cut case though).