Luxair not offering all Status Benefits
Aug 27, 2015, 2:00 am
#1
Original Poster
Join Date: Jul 2006
Location: Luxembourg
Programs: Lufthansa Senator, American Platinum Pro
Posts: 86
Luxair not offering all Status Benefits
I just wanted to make everyone aware that Luxair is not offering Premium Check-In for SEN or anyone else at more and more stations. In the last 12 months no Premium Check-In has been offered in Barcelona, Berlin, Lisbon and Milan. My expectations for Status Benefits with Luxair are quite low already since they don't offer advance seat reveration in economy for SEN or HON, no booking guarantee and I have never heard of Priority Boarding at LG either. Which would now make sense since they started to use the 737 again in the Airline network and not only for Luxair Tours.
Last edited by luxair; Aug 27, 2015 at 6:22 am Reason: wording
Aug 27, 2015, 5:35 am
#2
Join Date: Jan 2010
Posts: 1,270
And even no fast lane at security in LUX.
OK, it is a small airport but the queues at security are just horrible on vacation times (only 5 lines at security in total) or on the day when the infamous RTL cruise is starting and 2500 people take the charters from LUX to the cruise starting point.
One problem: LG isn't a member of *A, but just cooperation partner with LH, OS,...
In their cooperation contracts they seem to have cut some services... Yes yes, the crisis... Hard times... Save some bucks at any price...
OK, it is a small airport but the queues at security are just horrible on vacation times (only 5 lines at security in total) or on the day when the infamous RTL cruise is starting and 2500 people take the charters from LUX to the cruise starting point.
One problem: LG isn't a member of *A, but just cooperation partner with LH, OS,...
In their cooperation contracts they seem to have cut some services... Yes yes, the crisis... Hard times... Save some bucks at any price...
Aug 27, 2015, 9:42 am
#3
Join Date: Aug 2011
Location: Luxembourg
Programs: LH SEN, BAEC Silver, Marriott Platinum, Accor Gold
Posts: 13
Same goes for lounge access: in Milan in May, I was told by the check-in staff to use the SEN lounge and at the lounge was told SEN on LG flights were not allowed to use the lounge.
I remember I used that SEN lounge the previous time I went to Milan a few years ago but now it is indeed the "Monteverdi" lounge indicated on LG's website for SEN in Milan.
In FRA last year, I was denied access to SEN lounge with a guest because I was traveling on LG flight. They said I could get in but without guest. I used the same lounge with a guest a few months earlier without any issue. I contacted LG, they checked and found out that I could use the Business lounge only. They told me they would better indicate on their website which lounges SEN can use when traveling with Luxair, which they have now done.
The FRA lounge access issue will anyway be solved when LH will replace LG for the flights to Luxembourg later this year!
I remember I used that SEN lounge the previous time I went to Milan a few years ago but now it is indeed the "Monteverdi" lounge indicated on LG's website for SEN in Milan.
In FRA last year, I was denied access to SEN lounge with a guest because I was traveling on LG flight. They said I could get in but without guest. I used the same lounge with a guest a few months earlier without any issue. I contacted LG, they checked and found out that I could use the Business lounge only. They told me they would better indicate on their website which lounges SEN can use when traveling with Luxair, which they have now done.
The FRA lounge access issue will anyway be solved when LH will replace LG for the flights to Luxembourg later this year!
Aug 27, 2015, 10:09 am
#5
Original Poster
Join Date: Jul 2006
Location: Luxembourg
Programs: Lufthansa Senator, American Platinum Pro
Posts: 86
Same goes for lounge access: in Milan in May, I was told by the check-in staff to use the SEN lounge and at the lounge was told SEN on LG flights were not allowed to use the lounge.
I remember I used that SEN lounge the previous time I went to Milan a few years ago but now it is indeed the "Monteverdi" lounge indicated on LG's website for SEN in Milan.
In FRA last year, I was denied access to SEN lounge with a guest because I was traveling on LG flight. They said I could get in but without guest. I used the same lounge with a guest a few months earlier without any issue. I contacted LG, they checked and found out that I could use the Business lounge only. They told me they would better indicate on their website which lounges SEN can use when traveling with Luxair, which they have now done.
The FRA lounge access issue will anyway be solved when LH will replace LG for the flights to Luxembourg later this year!
I remember I used that SEN lounge the previous time I went to Milan a few years ago but now it is indeed the "Monteverdi" lounge indicated on LG's website for SEN in Milan.
In FRA last year, I was denied access to SEN lounge with a guest because I was traveling on LG flight. They said I could get in but without guest. I used the same lounge with a guest a few months earlier without any issue. I contacted LG, they checked and found out that I could use the Business lounge only. They told me they would better indicate on their website which lounges SEN can use when traveling with Luxair, which they have now done.
The FRA lounge access issue will anyway be solved when LH will replace LG for the flights to Luxembourg later this year!
Aug 27, 2015, 12:54 pm
#6
Join Date: Jan 2010
Posts: 1,270
Luxair not offering all Status Benefits
Nothing (in)official, just a personal feeling, especially when seeing the relationship between LG and LH deteriorating:
I think LG and M&M will call it a day someday in the more or less near future.
We shall see...
I think LG and M&M will call it a day someday in the more or less near future.
We shall see...
Aug 27, 2015, 11:57 pm
#7
Join Date: Apr 2005
Programs: Eurostar Carte Blanche, SBB-CFF-FFS GA-AG, SNCF Grand Voyageur LeClub
Posts: 7,836
Luxair stated that they were disappointed not to fly the FRA route as codeshare with LH anymore. But given how they treat their loyal customers at FRA, customres are happy about the change to LH-operated planes and frankly LG doesn't deserve their business.
But replace it by what? An own programme? With much more limited earnings and spending possibilities? Or join FB or BAEC, but then having the same problems with status pax who don't get benefits elsewhere?
But replace it by what? An own programme? With much more limited earnings and spending possibilities? Or join FB or BAEC, but then having the same problems with status pax who don't get benefits elsewhere?
Aug 28, 2015, 12:59 am
#8
Original Poster
Join Date: Jul 2006
Location: Luxembourg
Programs: Lufthansa Senator, American Platinum Pro
Posts: 86
What would they do to the Luxair Miles&More Credit Card?
Last edited by luxair; Aug 28, 2015 at 1:00 am Reason: wording
Aug 28, 2015, 1:15 am
#9
Join Date: Jan 2010
Posts: 1,270
Luxair not offering all Status Benefits
I could imagine:
They replace it by: nothing
No M&M miles on LG flights anymore. Only miles/avios on AF/BA as long as those cooperation contracts still run.
No lounge access in LUX on LH/LX flights. Only on LG C flights.
And for AF, BA as long as those cooperation contracts are still in.
LH/LX pax could use the lounge in LUX with priority pass.
People flying LG C ex HAM, MUC,... would have access to another lounge like in GVA with the Dnata lounge - no LH lounges anymore.
The BCEE Luxair Miles&More credit card would disappear.
I know this is theoretical, but we have learned in the past few years that airlines are very inventive at cost cutting and enhancing programs...
And LG not happy about LH taking over the FRA route, LH selling it shares on LG...
They replace it by: nothing
No M&M miles on LG flights anymore. Only miles/avios on AF/BA as long as those cooperation contracts still run.
No lounge access in LUX on LH/LX flights. Only on LG C flights.
And for AF, BA as long as those cooperation contracts are still in.
LH/LX pax could use the lounge in LUX with priority pass.
People flying LG C ex HAM, MUC,... would have access to another lounge like in GVA with the Dnata lounge - no LH lounges anymore.
The BCEE Luxair Miles&More credit card would disappear.
I know this is theoretical, but we have learned in the past few years that airlines are very inventive at cost cutting and enhancing programs...
And LG not happy about LH taking over the FRA route, LH selling it shares on LG...
Aug 28, 2015, 8:25 am
#10
Original Poster
Join Date: Jul 2006
Location: Luxembourg
Programs: Lufthansa Senator, American Platinum Pro
Posts: 86
I could imagine:
They replace it by: nothing
No M&M miles on LG flights anymore. Only miles/avios on AF/BA as long as those cooperation contracts still run.
No lounge access in LUX on LH/LX flights. Only on LG C flights.
And for AF, BA as long as those cooperation contracts are still in.
LH/LX pax could use the lounge in LUX with priority pass.
People flying LG C ex HAM, MUC,... would have access to another lounge like in GVA with the Dnata lounge - no LH lounges anymore.
The BCEE Luxair Miles&More credit card would disappear.
I know this is theoretical, but we have learned in the past few years that airlines are very inventive at cost cutting and enhancing programs...
And LG not happy about LH taking over the FRA route, LH selling it shares on LG...
They replace it by: nothing
No M&M miles on LG flights anymore. Only miles/avios on AF/BA as long as those cooperation contracts still run.
No lounge access in LUX on LH/LX flights. Only on LG C flights.
And for AF, BA as long as those cooperation contracts are still in.
LH/LX pax could use the lounge in LUX with priority pass.
People flying LG C ex HAM, MUC,... would have access to another lounge like in GVA with the Dnata lounge - no LH lounges anymore.
The BCEE Luxair Miles&More credit card would disappear.
I know this is theoretical, but we have learned in the past few years that airlines are very inventive at cost cutting and enhancing programs...
And LG not happy about LH taking over the FRA route, LH selling it shares on LG...
Can't really believe management being that stupid but it's true you never know these days! Anyways the 99,- EUR Primo customer is worth so much more than the Status Customer based in LUX paying Last-Minute Luxair Fares for Business plus the occasional weekend trip which still sets you back 300 EUR and more easily if you don't book a few months in advance.
Aug 31, 2015, 5:43 pm
#11
Join Date: Jan 2010
Posts: 1,270
Luxair not offering all Status Benefits
Today in an interview, Mr Bausch (Minister of Transports in Lux.) said:
The lux. State may buy the 13% of LH share, but not at any prize. Seems that LH wants quite a lot of money...
He also added that there is a real possibility of LG leaving the Miles&More program and codeshares between LH and LG disappearing...
More to come in the next few weeks.
The lux. State may buy the 13% of LH share, but not at any prize. Seems that LH wants quite a lot of money...
He also added that there is a real possibility of LG leaving the Miles&More program and codeshares between LH and LG disappearing...
More to come in the next few weeks.
Aug 31, 2015, 7:23 pm
#12
Join Date: Aug 2011
Location: Luxembourg
Programs: LH SEN, BAEC Silver, Marriott Platinum, Accor Gold
Posts: 13
Today in an interview, Mr Bausch (Minister of Transports in Lux.) said:
The lux. State may buy the 13% of LH share, but not at any prize. Seems that LH wants quite a lot of money...
He also added that there is a real possibility of LG leaving the Miles&More program and codeshares between LH and LG disappearing...
More to come in the next few weeks.
The lux. State may buy the 13% of LH share, but not at any prize. Seems that LH wants quite a lot of money...
He also added that there is a real possibility of LG leaving the Miles&More program and codeshares between LH and LG disappearing...
More to come in the next few weeks.
Apart from the BCEE miles&more credit card, does anybody know if there are other credit cards generating miles available for Luxembourg residents? Even for other frequent flyer programs.
I looked at the flying blue American Express a while ago but I think it was not available for Luxembourg residents/bank accounts.
Sep 13, 2015, 11:25 am
#13
Join Date: Aug 2011
Location: Luxembourg
Programs: LH SEN, BAEC Silver, Marriott Platinum, Accor Gold
Posts: 13
Just checked on luxair.lu for the Lounge access. What they basicly did is that they don't alow guests for SEN's and HON's anymore except for their crappy own Lounge in LUX. It's really getting worse at Luxair. So far I only had problems in FRA getting into the SEN Lounge for a LG flight with a guest but after some discussions it worked. But FRA will change anyway in November. However it will be interesting to see how this will work in HAM and TXL because basicly there should only be access to Business Lounge anymore.
Sep 13, 2015, 1:07 pm
#14
Join Date: May 2009
Location: SIN (with a bit of ZRH sprinkled in)
Posts: 9,454
Given "Luxair has been a fully integrated Miles & More partner since 29 March 2009" this is quite some news.. so M&M is falling apart faster than one could count onto 3.. burn your miles while still possible!
Sep 14, 2015, 2:02 am
#15
Original Poster
Join Date: Jul 2006
Location: Luxembourg
Programs: Lufthansa Senator, American Platinum Pro
Posts: 86
It seems to get even worth for SEN's and HON's. At certain Airport with Senator Lounges and/or HON Lounges we will only be admitted into the Business/Frequent Traveller Lounge. Applies for all Luxair destinations in Germany and Vienna.