Bad Experience on LH [denied boarding in MAA due to faulty ticket]
Feb 25, 2015, 10:23 am
#33
FlyerTalk Evangelist
Join Date: Nov 2007
Location: Denver • DEN-APA
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Feb 25, 2015, 10:51 am
#34
Suspended
Join Date: Aug 2008
Programs: Everything is refundable
Posts: 3,727
If I understand you correctly, you purchased ATL-FRA-MAA in Y (booking class unknown) and the return in C (booking class Pumuckl) via the phone in the US and you paid $2000 for the ticket.
Flying ATL-FRA-MAA resulted in no problems, you used every coupon in the right order, but on the return flight, LH could not find the ticket, when you tried to check in for the flight to FRA in MAA.
Flying ATL-FRA-MAA resulted in no problems, you used every coupon in the right order, but on the return flight, LH could not find the ticket, when you tried to check in for the flight to FRA in MAA.
Feb 25, 2015, 11:40 am
#36
Join Date: Nov 2014
Location: MAA
Programs: EK Gold, BA Silver
Posts: 130
Feb 25, 2015, 12:48 pm
#38
Original Poster
Join Date: Jan 2012
Posts: 38
Okay. The outbound was in coach class (B) and inbound was in biz class (P). The total amount I paid (not billed, not estimated, BUT paid) for the entire ticket before I got on any LH plane was $3200. The $2000 was just the price of the return biz class portion! I hope you have all the details now
Feb 25, 2015, 1:28 pm
#40
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Location: Point Place, Wisconsin
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Feb 25, 2015, 1:40 pm
#41
Join Date: Apr 2014
Location: HYD
Programs: LH, BA
Posts: 60
Feb 25, 2015, 2:11 pm
#42
Join Date: Aug 2011
Location: RIX
Programs: BalticMiles, LH SEN, FlyingBlue
Posts: 136
at least on intra-european routes. I have had such itinerary back in December.
Feb 25, 2015, 2:45 pm
#43
Join Date: Aug 2005
Programs: UA*G(1K), PC Diamond Amb, Marriott Titanium, Accor Platinum
Posts: 4,671
Why would that even matter if the first person at LH (callcenter) sold it and the second person at LH (ticketing) ticketed it, and the third person at LH (check-in agent on the outbound) accepted it, only to be left stranded by the forth person at LH (check-in agent on the inbound).
OP: did you double check the date of your return? If it's OK, contact the lurkers and ask them to sort it out within xxx weeks. If they can't, sue LH.
HTB.
OP: did you double check the date of your return? If it's OK, contact the lurkers and ask them to sort it out within xxx weeks. If they can't, sue LH.
HTB.
Feb 25, 2015, 3:01 pm
#44
Join Date: May 2009
Location: SIN (with a bit of ZRH sprinkled in)
Posts: 9,454
The only half-logical thing that comes in my mind (given it's LH and their tacky IT) is that something went wrong with the flight out in Economy in the registration in their system - and somehow LH thought that OP didn't flew a segment (FRA-MAA most probably) and thus made the ticket invalid. Of course, LHs actions at MAA were absolutely horrible and a total disgrace, THEY should have investigated (with the customer) what happened, not just tell him "hey, your ticket is invalid, you can't fly"..
ramakk, was any flight on your trip to India moved/changed/re-scheduled, that could have cased LH's (terrible) IT systems to go "hey, this ticket is invalid"?
ramakk, was any flight on your trip to India moved/changed/re-scheduled, that could have cased LH's (terrible) IT systems to go "hey, this ticket is invalid"?
Feb 25, 2015, 3:06 pm
#45
Original Poster
Join Date: Jan 2012
Posts: 38
Why would that even matter if the first person at LH (callcenter) sold it and the second person at LH (ticketing) ticketed it, and the third person at LH (check-in agent on the outbound) accepted it, only to be left stranded by the forth person at LH (check-in agent on the inbound).
OP: did you double check the date of your return? If it's OK, contact the lurkers and ask them to sort it out within xxx weeks. If they can't, sue LH.
HTB.
OP: did you double check the date of your return? If it's OK, contact the lurkers and ask them to sort it out within xxx weeks. If they can't, sue LH.
HTB.
