reimbursement from lufthansa?
Oct 20, 2014, 11:10 am
#1
Original Poster
Join Date: Jan 2011
Posts: 3
reimbursement from lufthansa?
our flight was cancelled due to the lufthansa pilot union strike. The airline rescheduled our flight for the following day so we will need to get a hotel for the extra overnight stay. the customer service rep indicated that we may be able to get a refund of expenses (hotel, meals etc) from the customer relations department later on. any tips on how effective this is or any limits on expenses?
Oct 20, 2014, 11:26 am
#2
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Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
EC 261/2004 does not apply as this is a labor dispute. Thus, it will be a policy decision by LH as to whether it reimburses anything and, if so, how much and whether that is cash or a credit for future service. I would be careful not to rely on experiences covered by EC 261/2004 "duty of care".
If you have travel insurance, I would stick to those limits. If not, do not spend anything which you cannot afford to absorb as you may have to.
If you have travel insurance, I would stick to those limits. If not, do not spend anything which you cannot afford to absorb as you may have to.
Oct 20, 2014, 12:32 pm
#5
Join Date: Jul 2013
Posts: 89
EC 261/2004 does not apply as this is a labor dispute. Thus, it will be a policy decision by LH as to whether it reimburses anything and, if so, how much and whether that is cash or a credit for future service. I would be careful not to rely on experiences covered by EC 261/2004 "duty of care".
If you have travel insurance, I would stick to those limits. If not, do not spend anything which you cannot afford to absorb as you may have to.
If you have travel insurance, I would stick to those limits. If not, do not spend anything which you cannot afford to absorb as you may have to.
As per article 5.1.b. you are entitled to assistance as per article 9.1.b. (Hotel)
Due to the strike your not entitled for compensation as per article 7.1.
Last edited by Chaosmax; Oct 20, 2014 at 12:43 pm
Oct 20, 2014, 1:32 pm
#8
Original Poster
Join Date: Jan 2011
Posts: 3
Thank you all for your help!
Oct 20, 2014, 2:40 pm
#11
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
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Oct 20, 2014, 4:02 pm
#12
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Join Date: Apr 2011
Programs: RIP
Posts: 506
Flying a SK/LH oneway combo booked with AV/LM.
Departure in some 9h. SK refuse to touch it at CS and refer to LH. LH refuse to touch award (supervisor in CPT) and refers to AV. AV refers to operating carrier LH, and can ony offer rebooking for regular 150$ fee if seats are available.
Considering booking TK C, and claiming all expenses from LH at court or NEB.
Option is of course to go to airport, where SK will refer to FRA for rebooking, and spend 9h longer at least for a rebooking which should have been already.
3h on the phone to boot. Ridicoulous by LH.
Departure in some 9h. SK refuse to touch it at CS and refer to LH. LH refuse to touch award (supervisor in CPT) and refers to AV. AV refers to operating carrier LH, and can ony offer rebooking for regular 150$ fee if seats are available.
Considering booking TK C, and claiming all expenses from LH at court or NEB.
Option is of course to go to airport, where SK will refer to FRA for rebooking, and spend 9h longer at least for a rebooking which should have been already.
3h on the phone to boot. Ridicoulous by LH.