Guests in LH F
Sep 1, 2014, 4:37 am
#32
Join Date: Jan 2010
Posts: 1,270
Quote:
From my own experience, I will defend LH on this subject. I have never been treated any better or worse in an LH F lounge based on my paid class of service (Be it F, A, O, or guest of HON). Never ever, not even once. Not saying it never happens, but I have neither seen nor experienced such behavior by FCT/FCL staff in my years flying LH.
I have experienced lazy, apathetic and or rude staff in F facilities, but it is an extreme exception and has (as nearly as I can discern) nothing to do with how much I paid or didn't pay for my ticket.
From my own experience, I will defend LH on this subject. I have never been treated any better or worse in an LH F lounge based on my paid class of service (Be it F, A, O, or guest of HON). Never ever, not even once. Not saying it never happens, but I have neither seen nor experienced such behavior by FCT/FCL staff in my years flying LH.
I have experienced lazy, apathetic and or rude staff in F facilities, but it is an extreme exception and has (as nearly as I can discern) nothing to do with how much I paid or didn't pay for my ticket.
Sep 1, 2014, 5:26 am
#33
Join Date: Dec 2005
Location: Somewhere between HOQ, NUE & MUC
Posts: 87
There are many staff members you may meet when in the FCT. But only the personal assistant in the lobby gets to see the boarding pass. So how should all the others know?
And when you board the plane, usually only the FA at the door gets to see the boarding pass.
And when you board the plane, usually only the FA at the door gets to see the boarding pass.
Last edited by PlaneHunter; Sep 1, 2014 at 5:53 pm
Sep 1, 2014, 6:13 am
#34
Join Date: Nov 2013
Location: Berlin, Germany
Programs: LH SEN/*G, SPG Plat, HH Gold
Posts: 77
Sep 1, 2014, 7:40 am
#35
Join Date: Mar 2010
Location: GRR, USA
Posts: 3,298
Sep 1, 2014, 7:44 am
#36
Join Date: Mar 2010
Location: GRR, USA
Posts: 3,298
Do you have specific instances or just generalizations? In many trips to FCLs and FCTs I've never seen a pax be treated poorly by LH staff. Sometimes I see DYKWIA guy traveling on miles acting like a jackass and even then LH'ers are trying to be as pleasant as possible.
Sep 1, 2014, 8:19 am
#37
Join Date: Nov 2013
Location: Berlin, Germany
Programs: LH SEN/*G, SPG Plat, HH Gold
Posts: 77
Sep 1, 2014, 8:21 am
#38
Join Date: Nov 2013
Location: Berlin, Germany
Programs: LH SEN/*G, SPG Plat, HH Gold
Posts: 77
Sep 1, 2014, 8:34 am
#39
Join Date: Oct 2007
Posts: 2,069
Always treated nicely in lounges and inflight regardless of how much or with what I paid for the ticket .
I would have strongly objected to a gathering in F promptly , and have done so in the past , no issues there with the FA or purser.
Even done it in C on " long " short haul , promptly fixed by the FA , and much appreciated by fellow C pax.
I would have strongly objected to a gathering in F promptly , and have done so in the past , no issues there with the FA or purser.
Even done it in C on " long " short haul , promptly fixed by the FA , and much appreciated by fellow C pax.
Sep 2, 2014, 9:17 am
#40
Join Date: Aug 2004
Location: OSL/IAH/ZRH (time, not preference)
Programs: UA1K, LH GM, AA EXP->GM
Posts: 38,257
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Sep 2, 2014, 5:34 pm
#42
Join Date: Aug 2009
Location: between SFO & SJC
Programs: UA 1MM (and no longer flying much)
Posts: 777
+3
I'm not as experienced on LH as most people here, but in my 4 times in LH F (all upgraded from paid C), 4 times in C (a couple paid, a couple upgraded), I have always been extremely impressed by the professionalism and courtesy of LH employees.
In fact, it's almost creepy how once my UA paper GPU clears, the staff at the LH ticket counter seamlessly transition to treating me as someone with a first class ticket.
Also, on MoritzT's comment about DYKWIA's....I just flew SFO-MUC and there was a horrible DYKWIA guy in row 2, going on and on about how disappointed he was to be in a non-renovated A340-600, how LH F doesn't measure up, how he's rich, etc etc. The LH cabin crew were extremely appropriate and professional in dealing with him.
I'm not as experienced on LH as most people here, but in my 4 times in LH F (all upgraded from paid C), 4 times in C (a couple paid, a couple upgraded), I have always been extremely impressed by the professionalism and courtesy of LH employees.
In fact, it's almost creepy how once my UA paper GPU clears, the staff at the LH ticket counter seamlessly transition to treating me as someone with a first class ticket.
Also, on MoritzT's comment about DYKWIA's....I just flew SFO-MUC and there was a horrible DYKWIA guy in row 2, going on and on about how disappointed he was to be in a non-renovated A340-600, how LH F doesn't measure up, how he's rich, etc etc. The LH cabin crew were extremely appropriate and professional in dealing with him.
Sep 6, 2014, 6:43 am
#44
Join Date: Jan 2007
Location: SEA
Programs: AS 75k, A3 Gold, AC 25k, IHG Plat
Posts: 1,043
Sep 6, 2014, 12:54 pm
#45
Join Date: Dec 2012
Location: SEA
Programs: UA Plat, HH Diamond, MR Gold, Hertz Prez Circle
Posts: 572
+3
I'm not as experienced on LH as most people here, but in my 4 times in LH F (all upgraded from paid C), 4 times in C (a couple paid, a couple upgraded), I have always been extremely impressed by the professionalism and courtesy of LH employees.
In fact, it's almost creepy how once my UA paper GPU clears, the staff at the LH ticket counter seamlessly transition to treating me as someone with a first class ticket.
Also, on MoritzT's comment about DYKWIA's....I just flew SFO-MUC and there was a horrible DYKWIA guy in row 2, going on and on about how disappointed he was to be in a non-renovated A340-600, how LH F doesn't measure up, how he's rich, etc etc. The LH cabin crew were extremely appropriate and professional in dealing with him.
I'm not as experienced on LH as most people here, but in my 4 times in LH F (all upgraded from paid C), 4 times in C (a couple paid, a couple upgraded), I have always been extremely impressed by the professionalism and courtesy of LH employees.
In fact, it's almost creepy how once my UA paper GPU clears, the staff at the LH ticket counter seamlessly transition to treating me as someone with a first class ticket.
Also, on MoritzT's comment about DYKWIA's....I just flew SFO-MUC and there was a horrible DYKWIA guy in row 2, going on and on about how disappointed he was to be in a non-renovated A340-600, how LH F doesn't measure up, how he's rich, etc etc. The LH cabin crew were extremely appropriate and professional in dealing with him.
never, ever had a LH purser, FA, PA, lounge attendant, anyone treat me anything else but in the most pleasant and wonderful manner. I don't know what peoples expectations are but I'm glad they don't fall all over themselves to serve me. Proper training ensures they don't bow and scrape! rather they are cordial and discrete! Anyway... 4 tatl flights is pretty small set but, I've just had no disappointments other than the internet and inflight maps were out on one flight. Wonderful crew on that flight tho.
To contribute, I would have merely mentioned to an FA that a little more peace in the cabin would be nice. I'm sure they would have seen to it regardless of your ticket codes.
Last edited by Hadrian35; Sep 6, 2014 at 12:58 pm Reason: to contribute...