Beware of LOT - or a little story how to make sure customers don't come back..
#61
Join Date: Mar 2008
Posts: 4,859
I do agree they shouldn't have sold him the ticket. Seeing his signature on the slip should result in the transaction voided on the spot.
And then you'll pick the other for the sake of the argument?
Please don't deflect like that. Just saying your assumption on the crew testimony could be false on the merit.
#62
Join Date: May 2004
Programs: BA blue, LH Senator, KQ (FB) gold
Posts: 8,215
One of the big flaws in all of these arguments about whether the OP was intoxicated or not rest on a false assumption - that the legal limits for driving a car have any relevance when the OP was not driving a car. The concerns have to be based on behavior, not some limit which it cannot even be proved he had reached.
Given the fact that the OP ate a lot at the time, this is likely to have slowed the absorption of alcohol into his bloodstream and it is quite possible that his blood alcohol level was nowhere or just at the legal limit.
It really does fall on LOT to give some evidence (beyond his throwing up) that he was too impaired to fly.
In the end, the real question is: a) what behavior, other than throwing up did the OP demonstrate which suggested drunkenness, and if none, b) does a traveler who is denied boarding because he is ill, retain any right to transporation on his ticket?
Given the fact that the OP ate a lot at the time, this is likely to have slowed the absorption of alcohol into his bloodstream and it is quite possible that his blood alcohol level was nowhere or just at the legal limit.
It really does fall on LOT to give some evidence (beyond his throwing up) that he was too impaired to fly.
In the end, the real question is: a) what behavior, other than throwing up did the OP demonstrate which suggested drunkenness, and if none, b) does a traveler who is denied boarding because he is ill, retain any right to transporation on his ticket?
#63
Join Date: Mar 2008
Posts: 4,859
One of the big flaws in all of these arguments about whether the OP was intoxicated or not rest on a false assumption - that the legal limits for driving a car have any relevance when the OP was not driving a car. The concerns have to be based on behavior, not some limit which it cannot even be proved he had reached.
Either way, that would mean his BLA would rise during the flight...
I already raised question about the whole general procedure, would love to hear some details from anyone in the know.
#64
FlyerTalk Evangelist
Join Date: Aug 2000
Location: London
Programs: Hilton, IHG - BA, GA, LH, QR, SV, TK
Posts: 17,008
I realise we get only one side of these stories, but I wonder why some are so eager to construct an entirely house-of-cards argument for the other side.
After catching a whiff of the hysteria about drunkenness developed in this thread, I read the original posting quite carefully.
I'm not sure where in the tale other readers shifted "unfit to fly" into "drunk". I understand the former term is often a euphemism for enebriated, but the OP reported vomiting - an activity not always linked to drunkeness, but one generally unwelcomed in an aircraft. My understanding is that he was ejected from the flight because crew believed him to be unwell.
I'm sure the OP was shaken by his upchuck: from his report, he seemed resigned, if not totally happy, to be off-loaded and wait for a later flight. Again, from his report, he was assured he would be accommodated.
The first mention of alcohol-induced incapacitation came from the lady at the LOT desk. For whatever reason she accused the OP of being drunk. Then sold him a ticket.
The OP doesn't complain about being kicked-off the aircraft, but at having to buy a new ticket.
Obliging him to purchase a completely new ticket was heavy-handed, and I doubt that any reasonable ombudsman/mediator/citizens advocate would be much in sympathy with LOT's action. Of course, by this time, there may well be documents supporting the actions of the LOT employee ....
After catching a whiff of the hysteria about drunkenness developed in this thread, I read the original posting quite carefully.
I'm not sure where in the tale other readers shifted "unfit to fly" into "drunk". I understand the former term is often a euphemism for enebriated, but the OP reported vomiting - an activity not always linked to drunkeness, but one generally unwelcomed in an aircraft. My understanding is that he was ejected from the flight because crew believed him to be unwell.
I'm sure the OP was shaken by his upchuck: from his report, he seemed resigned, if not totally happy, to be off-loaded and wait for a later flight. Again, from his report, he was assured he would be accommodated.
The first mention of alcohol-induced incapacitation came from the lady at the LOT desk. For whatever reason she accused the OP of being drunk. Then sold him a ticket.
The OP doesn't complain about being kicked-off the aircraft, but at having to buy a new ticket.
Obliging him to purchase a completely new ticket was heavy-handed, and I doubt that any reasonable ombudsman/mediator/citizens advocate would be much in sympathy with LOT's action. Of course, by this time, there may well be documents supporting the actions of the LOT employee ....
#65
Original Poster
Join Date: May 2009
Location: SIN (with a bit of ZRH sprinkled in)
Posts: 9,451
IAN-UK, spot on ^
As said, there are always two sides of the medal, however in their answers to my requests LOT has not denied any part of the story, just stating that their point of view is that they can deny you to fly, and don't need to take care of you afterwards. So, I doubt their story goes much different than mine, when they don't question my side apparently.
I think everything here has been said for the moment (and to be honest, I truly did expect comments like the one from kamel123 to show up - after all, this is FT, and the customer is always wrong in some people's minds )
No worries, no heartbreak here - I'll go and see what the judges will say, the process obviously taking some time.
Going for the country to watch the F1 race now of which's national airline fate hopefully will be the one for LOT soon too
As said, there are always two sides of the medal, however in their answers to my requests LOT has not denied any part of the story, just stating that their point of view is that they can deny you to fly, and don't need to take care of you afterwards. So, I doubt their story goes much different than mine, when they don't question my side apparently.
I think everything here has been said for the moment (and to be honest, I truly did expect comments like the one from kamel123 to show up - after all, this is FT, and the customer is always wrong in some people's minds )
No worries, no heartbreak here - I'll go and see what the judges will say, the process obviously taking some time.
Going for the country to watch the F1 race now of which's national airline fate hopefully will be the one for LOT soon too
#67
Join Date: Aug 2004
Location: OSL/IAH/ZRH (time, not preference)
Programs: UA1K, LH GM, AA EXP->GM
Posts: 38,265
..I do agree they shouldn't have sold him the ticket. Seeing his signature on the slip should result in the transaction voided on the spot.
..
Well, thats why credit card companys are working on a built in breathalyzer in the card terminal. And a pee cup.
..
Well, thats why credit card companys are working on a built in breathalyzer in the card terminal. And a pee cup.
And then you'll pick the other for the sake of the argument?
Time stamp of almost two hours after the plane incident. From the same party being accused of essentially extortion.
Please don't deflect like that. Just saying your assumption on the crew testimony could be false on the merit.
And you too are assuming the OP was drunk despite his word to the contrary.
#68
Join Date: Mar 2008
Posts: 4,859
I'm not sure where in the tale other readers shifted "unfit to fly" into "drunk". I understand the former term is often a euphemism for enebriated, but the OP reported vomiting - an activity not always linked to drunkeness, but one generally unwelcomed in an aircraft. My understanding is that he was ejected from the flight because crew believed him to be unwell.
Obliging him to purchase a completely new ticket was heavy-handed, and I doubt that any reasonable ombudsman/mediator/citizens advocate would be much in sympathy with LOT's action. Of course, by this time, there may well be documents supporting the actions of the LOT employee ....
Just missing the cultural difference maybe? Do you get a field sobriety test with every purchase in ZRH/SIN? Do you get cut off after first drink at the bar?
I imagine I didn't take much to draw that conclusion for anyone present on the scene and subject to speaking with an individual after five beers and recent barf - but I wasn't there and I'm only operating based on the facts and tools provided by the OP.
#69
Join Date: May 2004
Programs: BA blue, LH Senator, KQ (FB) gold
Posts: 8,215
The OP himself provided a link to a site that put him in that legally defined territory.
I imagine I didn't take much to draw that conclusion for anyone present on the scene and subject to speaking with an individual after five beers and recent barf - but I wasn't there and I'm only operating based on the facts and tools provided by the OP.
#70
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Join Date: Aug 2000
Location: London
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Why are you so worked up about this ?
#71
Original Poster
Join Date: May 2009
Location: SIN (with a bit of ZRH sprinkled in)
Posts: 9,451
#72
Join Date: Mar 2008
Posts: 4,859
http://www.flyertalk.com/forum/23248532-post20.html
#74
Original Poster
Join Date: May 2009
Location: SIN (with a bit of ZRH sprinkled in)
Posts: 9,451
Right now he claims he didn't even do that...
I think it's just good manners. But if you were raised otherwise, feel free o call me hysterical or desperate.
http://www.flyertalk.com/forum/23248532-post20.html
I think it's just good manners. But if you were raised otherwise, feel free o call me hysterical or desperate.
http://www.flyertalk.com/forum/23248532-post20.html
I'd check post #37 in this very thread, where Rambuster posted it..
#75
Join Date: Mar 2008
Posts: 4,859
You provided a link, data and results of your potential BAL at that points. Rambuster provided a link to interpret those results, not come to them (and proving what I've been saying about the legal definition in Poland earlier).