Lufthansa stole my miles!
Apr 11, 2014, 7:37 pm
#1
Original Poster
Join Date: May 2013
Posts: 189
Lufthansa stole my miles!
I logged into my Miles&More account today and noticed I had 15000 miles missing, I scrolled down and see that several LH flights from Summer 2013 and the words "Cancellation Flight" under the flight and a minus sign next to the miles.
The flights were not cancelled or anything.. I got credit after the flights and now it seems like they took it back?
What the hell, Lufthansa?
The flights were not cancelled or anything.. I got credit after the flights and now it seems like they took it back?
What the hell, Lufthansa?
Apr 11, 2014, 10:48 pm
#2
Join Date: Aug 2004
Location: OSL/IAH/ZRH (time, not preference)
Programs: UA1K, LH GM, AA EXP->GM
Posts: 38,265
Good luck in finding anyone chez LH who is capable and willing to restore your miles.
Be prepared for countless attempts, bizarro excuses, and victim blaming and defamation.
Be prepared for countless attempts, bizarro excuses, and victim blaming and defamation.
Apr 12, 2014, 5:43 pm
#5
Join Date: Dec 2007
Location: Harrogate
Programs: BA, KL, DL
Posts: 996
I had some miles suddenly go missing with the cancellation message displayed (they were TK flights AMS-IST-PEK). M&M took 3 months to sort it out, but it turned out that TK had flagged my credit card as being fraudulent (which I still don't understand as I booked via Expedia...) - anyway, I finally got the miles back, but credited under the new reduced rate, so I had to make a second complaint to get the original amount back. It's ridiculous that this kind of thing happens.
Apr 13, 2014, 12:59 am
#6
FlyerTalk Evangelist
Join Date: Jan 2005
Location: VCE
Posts: 14,165
I logged into my Miles&More account today and noticed I had 15000 miles missing, I scrolled down and see that several LH flights from Summer 2013 and the words "Cancellation Flight" under the flight and a minus sign next to the miles.
The flights were not cancelled or anything.. I got credit after the flights and now it seems like they took it back?
What the hell, Lufthansa?
The flights were not cancelled or anything.. I got credit after the flights and now it seems like they took it back?
What the hell, Lufthansa?
Apr 14, 2014, 3:15 am
#8
Join Date: Oct 2007
Location: LONDON
Programs: CX DM, BA G4L, QR PLT, EK PLT, Hyatt CourtesyC, HH DM, SQ PPS, BonvoyTit, UK, VS, UA, DL, AA
Posts: 1,715
LH does things as an when they please without communication - a reason why I dropped them and use miles every now and then when available from partners to experience and enjoy the FCT.
Apr 14, 2014, 6:03 am
#9
Join Date: Aug 2004
Location: OSL/IAH/ZRH (time, not preference)
Programs: UA1K, LH GM, AA EXP->GM
Posts: 38,265
Apr 14, 2014, 7:06 pm
#10
Original Poster
Join Date: May 2013
Posts: 189
Update: I called the centre in Santa Clarita, which as usual, they were unhelpful and have no idea what happened. Here's what they told me: "Sir... umm.. well sir... this is strange... ummm I suggest you send a letter to Verl, Germany" WHAT?! Seriously? Of course, they always make you write a letter, then you wait a month for their reply which sounds something like this: "We apologise but we were unable to process your request"
I am sticking to "stole" for now, because that is exactly what it is.
I am sticking to "stole" for now, because that is exactly what it is.
Apr 15, 2014, 1:59 am
#12
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,158
FYI they are not in Santa Clarita, but near Toronto in YPQ. Calling in such matters never helps, you need to open a case online by logging into your M&M account and then going to this form: https://www.miles-and-more.com/onlin...%3EInformation
The people who edit/audit your account sit with Arvato in Gurgaon near Delhi and look at the case. Writing a letter to Verl has the same result.
The people who edit/audit your account sit with Arvato in Gurgaon near Delhi and look at the case. Writing a letter to Verl has the same result.
Apr 16, 2014, 2:18 am
#14
Join Date: Apr 2004
Location: FRA
Programs: LH SEN
Posts: 732
Possible issue found with Aegean M&B
So - I checked my M&B account - which I haven't used since January 2013 - is suddenly showing those "storno flug - flights 
I never entered my M&B number when booking those flights - Star Alliance system problem???
I guess I now have to ask M&B to cancel those flights out of their system and ensure M&M re-credits me for the flights in question...
what a hassel
I never entered my M&B number when booking those flights - Star Alliance system problem???
I guess I now have to ask M&B to cancel those flights out of their system and ensure M&M re-credits me for the flights in question...
what a hassel
Apr 16, 2014, 2:50 am
#15
Join Date: Mar 2013
Location: homeless 2.0
Programs: A3 Gold, LH FTL
Posts: 1,065
So - I checked my M&B account - which I haven't used since January 2013 - is suddenly showing those "storno flug - flights
I never entered my M&B number when booking those flights - Star Alliance system problem???
I guess I now have to ask M&B to cancel those flights out of their system and ensure M&M re-credits me for the flights in question...
what a hassel
I never entered my M&B number when booking those flights - Star Alliance system problem???
I guess I now have to ask M&B to cancel those flights out of their system and ensure M&M re-credits me for the flights in question...
what a hassel