Seat Assignments on Lufthansa.COM?
Jan 22, 2014, 7:20 am
#1
Original Poster
Join Date: Nov 2012
Programs: SPG Gold, Aeroplan, Hilton Honors, Le Club Accor Platinum
Posts: 268
Seat Assignments on Lufthansa.COM?
I have an award booking through Aeroplan and was able to select seats with LH using LH PNR. As of January 20th, the seat selection option is no longer there.
Jan 22, 2014, 10:30 am
#2
Join Date: Apr 2003
Location: CLT
Programs: AA ExPlat, Hyatt Globalist, Bonvoy Lifetime Titanium
Posts: 1,551
Agreed - I booked a US Airways Award ticket January 14 and I was able to make seat assignments on Lufthansa, Asiana, and Brussels airways on Lufthansa.com. Today I tried again and it is not giving me the seat assignment functionality with the booking code.
Jan 22, 2014, 10:52 am
#3
FlyerTalk Evangelist
Join Date: Jan 2005
Location: VCE
Posts: 14,165
Seat Assignments on Lufthansa.COM?
I noticed that the seat assignment functionality on lufthansa.com seems to be absent as of this week as I went to change a seat on a wholly operated Lufthansa flight on 220 ticket stock in business.
I notice a few other people mentioning similar things as well.
Is this a bug only I am noticing (quite possible) or is there something temporary or a bigger enhancement on the way?
Thanks to any in the know FTers/Mods/etc that can shed light on this presumably temporary issue.
I notice a few other people mentioning similar things as well.
Is this a bug only I am noticing (quite possible) or is there something temporary or a bigger enhancement on the way?
Thanks to any in the know FTers/Mods/etc that can shed light on this presumably temporary issue.
Jan 22, 2014, 11:16 am
#4
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,132
The LH lurker posted on VFT that the online site is having issues with service requests like seats and special meals.
Jan 22, 2014, 11:17 am
#5
FlyerTalk Evangelist
Join Date: Jan 2005
Location: VCE
Posts: 14,165
Jan 22, 2014, 12:31 pm
#6
Join Date: Sep 2013
Posts: 2,187
However, hypothetically, it is an interesting question if it would be better for them to do all at once (and "restart from zero" with new clients) or to do it gradually (and alienate current and future clients steadily but slowlier).
Jan 22, 2014, 2:55 pm
#7
FlyerTalk Evangelist
Join Date: Jun 2005
Location: Point Place, Wisconsin
Programs: LH HON, BA Gold, EK Gold
Posts: 14,505
Jan 23, 2014, 3:13 am
#8
FlyerTalk Evangelist
Join Date: Jan 2005
Location: VCE
Posts: 14,165
Obviously the cancel button still works.
I guess I will be happy with the middle seat near the toilet on the old 744 to DEN. That is what I get for booking a P fare. Cheapest HON still remaining (but not for long).
Funny the BA flight I booked afterwards to DEN allows upgrades to F even on the "cheapest" business class and earns full mileage. I guess they will go bankrupt just like all those middle eastern airlines.
Jan 23, 2014, 4:22 am
#9
Join Date: Jul 2013
Posts: 625
Jan 24, 2014, 9:10 am
#10
Join Date: Oct 2010
Location: USA
Programs: DL PM - IC RA - HHonors Gold - Hertz Gold - AA - US - CO - Choice Privileges
Posts: 1,648
Seat selection option no longer there for United award travel also. Any word on the status of seat selection option. Thanks.
Jan 24, 2014, 5:14 pm
#12
Join Date: Jun 2006
Location: PNW
Programs: AS 100K
Posts: 1,548
OMFG! Thank goodness I found this thread!! For a moment, I just thought it was happening to me. I was seriously about to go crazy. 
Since Sunday (1/19), i've been trying to change my seats and the link was no where to be seen. I was totally perplexed, especially when the day before i was able to look at the seat assignments without any issues.
Since Sunday (1/19), i've been trying to change my seats and the link was no where to be seen. I was totally perplexed, especially when the day before i was able to look at the seat assignments without any issues.
Jan 24, 2014, 8:38 pm
#14
Join Date: Feb 2011
Programs: BA Blue
Posts: 303
Noticed this too - thought it was just me 
In addition, just prior to this happening my seat selection was wiped out. Phoned Lufthansa and it was reset to what I had previously chosen. Then, after the option of seat selection being removed, my seat selection was wiped out once again. Anyway it is all sorted out now. I have to say, nothing like this happened when I fly BA however Lufthansa wins hands down with their customer service. It was so easy to get through to LH - polite and helpful staff.
In addition, just prior to this happening my seat selection was wiped out. Phoned Lufthansa and it was reset to what I had previously chosen. Then, after the option of seat selection being removed, my seat selection was wiped out once again. Anyway it is all sorted out now. I have to say, nothing like this happened when I fly BA however Lufthansa wins hands down with their customer service. It was so easy to get through to LH - polite and helpful staff.
Last edited by micheli; Jan 24, 2014 at 10:03 pm Reason: corrected two typos .... typing when tired
Jan 24, 2014, 11:52 pm
#15
Join Date: Aug 2008
Location: Geneva
Programs: LX SEN, AFKL Platinum, BA Bronze,
Posts: 5,610
It is really messed up. One paid booking shows up under award bookings. No possibility to change seats, which on this one is not an issue because they are the least bad ones.
I can look at new bookings but not the seats, and they do not stay in the bookings list; i have to re-enter manually each time.
With AFKL and BA my bookings even appear automatically once the FF number is entered in a reservation so no need ever to enter the booking code, but LH is now really bad.
More than a week and still not fixed!
I can look at new bookings but not the seats, and they do not stay in the bookings list; i have to re-enter manually each time.
With AFKL and BA my bookings even appear automatically once the FF number is entered in a reservation so no need ever to enter the booking code, but LH is now really bad.
More than a week and still not fixed!