FTers on the (cancelled A380) LH455 20 Dec?
#32
Join Date: Jun 2011
Posts: 26
I am on today's 455, and I am missing my connection to CAI due to the delay. After standing in (different) lines for 4 hours, I was finally reisurred a ticket that will arrive 10 later than my original ticket with an extra connection. All the compensation i got is $15 food voucher. I am not going to fly LH any more, at least for flights originating from US.
#33
Join Date: Aug 2005
Location: The KUL city
Programs: AA Lifetime Plat, TK Elite+
Posts: 2,663
FRA was a total mess that day - you don't even know where they rebooking line began (it goes from Hall A, snakes around Hall B, back into Hall A). Thankfully, I rebooked myself at the FCL in B. Rebooked on the FRA-LAX B748 inaugural the next day.
#34
Join Date: Dec 2000
Location: Seat 1A
Programs: Non-status paid F/J (best value for $$$)
Posts: 4,124
I was on the inbound LH 454 (FRA-SFO) on December 9. That flight was canceled due to snow in FRA (if we made it out 20 mins earlier, it'd be fine). We were the first one to be canceled after they closed the runway (first in line for de-ice) because the cabin crew timed out.
FRA was a total mess that day - you don't even know where they rebooking line began (it goes from Hall A, snakes around Hall B, back into Hall A). Thankfully, I rebooked myself at the FCL in B. Rebooked on the FRA-LAX B748 inaugural the next day.
FRA was a total mess that day - you don't even know where they rebooking line began (it goes from Hall A, snakes around Hall B, back into Hall A). Thankfully, I rebooked myself at the FCL in B. Rebooked on the FRA-LAX B748 inaugural the next day.
#35
Join Date: Aug 2004
Location: OSL/IAH/ZRH (time, not preference)
Programs: UA1K, LH GM, AA EXP->GM
Posts: 38,265
And those who waited in the hours long lines at the SFO ticket counters were told "we can't rebook you, you need to call the 800 number, these lines are for hotel vouchers only"
The hotel most were eventually sent to was the Marriott Santa Clara.
Again other than not making a "no hotel" excuse, how is that different from a FRA irrop?
#36
Join Date: Feb 2011
Location: HKG, TXL
Programs: CX DM
Posts: 566
I will actually be flying TXL-EWR-HKG in january for my next 4/5 days stay in HKG. Although I will actually stay one day in new york.
nevertheless call me crazy since this is going to be in Y.
Earns me instant *S on UA though.
Also if you think about it its quite common to fly from the US to Asia via Europe (JFK-FRA-SIN ; HOU-DME-SIN as actual routes on SQ already)
nevertheless call me crazy since this is going to be in Y.
Earns me instant *S on UA though.
Also if you think about it its quite common to fly from the US to Asia via Europe (JFK-FRA-SIN ; HOU-DME-SIN as actual routes on SQ already)
#37
Join Date: Aug 2004
Location: OSL/IAH/ZRH (time, not preference)
Programs: UA1K, LH GM, AA EXP->GM
Posts: 38,265
#38
Join Date: Aug 2005
Location: The KUL city
Programs: AA Lifetime Plat, TK Elite+
Posts: 2,663
I was booked in "O" unfortunately.
#39
Join Date: Feb 2011
Location: HKG, TXL
Programs: CX DM
Posts: 566
I figured that I would have easily made Premier Plat on UA this year if I wouldnt have dumped all my miles to M&M, especially with the 50% earnings on many UA fares.
#41
Original Poster
Join Date: Dec 2001
Posts: 1,617
After spending far, far too long, some of the initial pax processed were sent to closer hotels. And a few of those went to the hotels and then had to come back to the airport and the lines because they weren't given proper vouchers and their hotel wouldn't check them in.
It sounded like the reason the Santa Clara Marriott was used it was because it allowed LH to handle pax en masse.
Several buses were arranged to transport pax the 30 miles from SFO to Santa Clara.
Pax were told that buses wouldn't be arranged to get them back to SFO, since people would be flying out on different flights and days, and that they should get themselves back to SFO and LH will reimburse them for the expense. Just how to accomplish that was not clearly explained. Anyone succeed?
Taxi or town cars from the hotel to SFO were running around $115.
#42
Join Date: Aug 2004
Location: OSL/IAH/ZRH (time, not preference)
Programs: UA1K, LH GM, AA EXP->GM
Posts: 38,265
The main benefit of MP is E+ access and that one is crippled if you are MP*S ... only Gold and better get the access at booking time.
I figured that I would have easily made Premier Plat on UA this year if I wouldnt have dumped all my miles to M&M, especially with the 50% earnings on many UA fares.
Other than that MP has numerous issues and awards are still hard to grab. I think that for maximizing the award exploit Dividend Miles or Lifemiles might be better.
#43
Join Date: Dec 2002
Location: SFO
Posts: 3,942
Looks like LH messed up bigtime (stuff happens, that is to be expected; but not the pathetic handling by LH after the fact. I was on UA 900 on 12/21 and heard about the huge mess from the day before. We saw the big bird sitting forlonly by the hangars as we taxied out.
I tried searching for the twitter posts, but didn't get very far. Do you have a link to them and the turbulence report?
I tried searching for the twitter posts, but didn't get very far. Do you have a link to them and the turbulence report?
Interesting reading on Twitter. At least four people tweeted about their experiences (en route to funeral in India, en route to wedding in Germany, etc.) and how they were treated. Some back-and-forth with LH PR team over Twitter. One person seems to have driven to LAX to catch next-day's LAX-FRA (leaves me wondering how come not booked onto a flight SFO-LAX).
#45
Join Date: Sep 2009
Location: San Francisco
Programs: United GS, IHG Plat, SPG Gold, Marriott Plat
Posts: 260
I, along with my wife and two young kids were booked on that canceled LH455 on Dec 20th in C (UA award tickets). We had a connection to BLR from FRA.
I was able to work with united 1K desk to get us rerouted to SEA that night and then SEA-BLR-FRA the next day all in C class. I am really thankful to 1K desk agent who worked really hard to get us to our destination. LH ground staff gets no credit here. They were not helpful at all.
Here is the rather strange part. We were rebooked and our tickets reissued for the new itinerary. In fact we got the boarding passes for all our flights when we checked in for our SFO-SEA flight. After spending a night in SEA (at our own dime), we showed up at SEA LH desk to check in our bags. To our shock the agent mentioned that we were standby passengers and had no seat assignments. I explained that we were already checked in and in fact had boarding passes with confirmed seat assignments. The agent said that does not count. After some anxious moments and intervention by the station manager, we were finally able to check in and get C seat assignments. Has this happened to anyone before?
While it worked out ok for us, I do feel the terrible experience of many passengers who had to wait hours to be rebooked and then deal with the cancellation logistics. (Hotels, taxis etc.)
I was able to work with united 1K desk to get us rerouted to SEA that night and then SEA-BLR-FRA the next day all in C class. I am really thankful to 1K desk agent who worked really hard to get us to our destination. LH ground staff gets no credit here. They were not helpful at all.
Here is the rather strange part. We were rebooked and our tickets reissued for the new itinerary. In fact we got the boarding passes for all our flights when we checked in for our SFO-SEA flight. After spending a night in SEA (at our own dime), we showed up at SEA LH desk to check in our bags. To our shock the agent mentioned that we were standby passengers and had no seat assignments. I explained that we were already checked in and in fact had boarding passes with confirmed seat assignments. The agent said that does not count. After some anxious moments and intervention by the station manager, we were finally able to check in and get C seat assignments. Has this happened to anyone before?
While it worked out ok for us, I do feel the terrible experience of many passengers who had to wait hours to be rebooked and then deal with the cancellation logistics. (Hotels, taxis etc.)
Last edited by ssing; Dec 23, 2012 at 1:33 am Reason: Typo fixes