Feedback thread for the official LH Lurker(s), LufthansaGermanAirlines
Sep 4, 2016, 7:41 am
#1411
Join Date: Jan 2006
Posts: 11
I would like to know if I can claim full redeposition of miles (both airfare and taxes) for a cancellation of my ticket.
This is an Austrian Airlines flight SKG-CPH 30.000+18.000 miles
By the way, what is the penalty for the cancellation?
This is an Austrian Airlines flight SKG-CPH 30.000+18.000 miles
By the way, what is the penalty for the cancellation?
Sep 5, 2016, 8:01 am
#1412
Company Representative - Lufthansa Airlines
Join Date: Aug 2012
Posts: 1,256
please call my colleagues of Miles & More (http://f.lh.com/GKpE). They will cancel the ticket for you and arrange a refund. The cancellation fee is 50€.
Jens
Sep 8, 2016, 12:33 pm
#1413
Join Date: May 2009
Programs: Lufthansa SEN, FB Gold, BA Silver
Posts: 278
Clearer communication about the SEN baggage benefits not existing for Light tickets would have been nice. If I would have known I can't take any luggage as SEN benefit but have to pay 25 GBP on luggage drop-off I would have flown BA instead.
Yes it probably says in the fine print somewhere but as SEN you expect the usual benefits to exist regardless of the ticket. What is next? Having to pay extra for priority check-in or using the lounge? It's a joke. This rule will cost you more money than it brings in as I will move part of my business to other carriers.
Yes it probably says in the fine print somewhere but as SEN you expect the usual benefits to exist regardless of the ticket. What is next? Having to pay extra for priority check-in or using the lounge? It's a joke. This rule will cost you more money than it brings in as I will move part of my business to other carriers.
Sep 9, 2016, 3:33 am
#1414
Join Date: Aug 2016
Location: Germany
Programs: Miles and More, IHG,Hilton Honors
Posts: 116
it is my experience that they will send you a survey and if you fill it out they will take action and try to resolve the matter... oh wait im in the LH section. sorry.
Clearer communication about the SEN baggage benefits not existing for Light tickets would have been nice. If I would have known I can't take any luggage as SEN benefit but have to pay 25 GBP on luggage drop-off I would have flown BA instead.
Yes it probably says in the fine print somewhere but as SEN you expect the usual benefits to exist regardless of the ticket. What is next? Having to pay extra for priority check-in or using the lounge? It's a joke. This rule will cost you more money than it brings in as I will move part of my business to other carriers.
Yes it probably says in the fine print somewhere but as SEN you expect the usual benefits to exist regardless of the ticket. What is next? Having to pay extra for priority check-in or using the lounge? It's a joke. This rule will cost you more money than it brings in as I will move part of my business to other carriers.
Sep 10, 2016, 9:13 am
#1415
Join Date: Dec 2012
Location: SFO
Programs: UA 1MM, Marriott LT Plat, Hilton Diamond
Posts: 184
I have a PNR with 6 flights on it: UA-LH-SA-SA-LH-UA.
And again, requesting an upgrade on a UA segment locked up my LH segments so that I can no longer access seat reservations and the upgrade page comes up completely blank - not even listing my flights.
Last time this happened, even the call center couldn't access the record.
I really believe that there is a technical error somewhere. I already PM'd my PNR to LufthansaGermanAirlines.
UPDATE: There are seats available in Premium Economy but the call center cannot process a cash upgrade unless I cancel my UA request. The workaround is to call my travel agent and purchase a full-fare Premium Economy ticket which is more than the discounted business class fare. ** sigh **
And again, requesting an upgrade on a UA segment locked up my LH segments so that I can no longer access seat reservations and the upgrade page comes up completely blank - not even listing my flights.
Last time this happened, even the call center couldn't access the record.
I really believe that there is a technical error somewhere. I already PM'd my PNR to LufthansaGermanAirlines.
UPDATE: There are seats available in Premium Economy but the call center cannot process a cash upgrade unless I cancel my UA request. The workaround is to call my travel agent and purchase a full-fare Premium Economy ticket which is more than the discounted business class fare. ** sigh **
Last edited by Ronlap; Sep 12, 2016 at 3:18 pm
which makes me wonder how reliable are these offers
Sep 10, 2016, 2:10 pm
#1417
Join Date: Aug 2005
Programs: UA*G(1K), PC Diamond Amb, Marriott Titanium, Accor Platinum
Posts: 4,667
Sep 10, 2016, 2:36 pm
#1418
Join Date: Apr 2014
Location: TRN
Programs: LH SEN
Posts: 67
The normal booking section does put empty squares
Oct 14, 2016, 4:04 am
#1419
Join Date: Dec 2009
Programs: A3*G, Marriott Gold, Hilton Honors Gold, Radisson Rewards Premium
Posts: 851
Hi Lurkers 
Just a quick question: are you able to help me at all with a very annoying seating issue on OS in an upcoming LH/OS booking? I'm getting absolutely nowhere with OS at the moment so am turning to you guys in desperation.
Thanks in advance!
Just a quick question: are you able to help me at all with a very annoying seating issue on OS in an upcoming LH/OS booking? I'm getting absolutely nowhere with OS at the moment so am turning to you guys in desperation.
Thanks in advance!
Oct 15, 2016, 3:51 pm
#1420
Join Date: Aug 2014
Location: London | Sydney
Programs: LH HON, QF CL, SQ TPPS, AF Plat, VS Gold, VA Plat, EK Gold, HH Diamond, WoH Globalist, Marriott Plat
Posts: 1,528
seems like as result of recent changes of the M&M web layout we somehow lost the opportunity to select the "Selection rewards": the >Exclusively for Senators>Your Select Benefits link is now linked to the "Information regarding your status" page (where nothing can be chosen...)
Oct 16, 2016, 5:02 am
#1421
Join Date: Sep 2010
Location: Darmstadt
Programs: HON**
Posts: 23
As *G/HON where can i find details of how I can access express security lines. Whilst travelling with my wife I was told that I could use the express line but she couldn't?
This seems to vary enormously by airports, I am interested in non LH hubs. This particular instance was at BHX
This seems to vary enormously by airports, I am interested in non LH hubs. This particular instance was at BHX
Oct 17, 2016, 9:29 am
#1422
Company Representative - Lufthansa Airlines
Join Date: Aug 2012
Posts: 1,256
I would like to help out but, as this is the official Lufthansa thread, please keep in touch with Austrian Airlines to solve the issue. We aren't able to verify the seating for you.
Katharina
Oct 17, 2016, 9:29 am
#1423
Company Representative - Lufthansa Airlines
Join Date: Aug 2012
Posts: 1,256
seems like as result of recent changes of the M&M web layout we somehow lost the opportunity to select the "Selection rewards": the >Exclusively for Senators>Your Select Benefits link is now linked to the "Information regarding your status" page (where nothing can be chosen...)
I'm really sorry to hear that this ongoing issue still seems not solved. I have sent a reminder to my colleagues at the Technical support and hope that the problem will be fixed soon!
Katharina
Oct 17, 2016, 9:44 am
#1424
Company Representative - Lufthansa Airlines
Join Date: Aug 2012
Posts: 1,256
As *G/HON where can i find details of how I can access express security lines. Whilst travelling with my wife I was told that I could use the express line but she couldn't?
This seems to vary enormously by airports, I am interested in non LH hubs. This particular instance was at BHX
This seems to vary enormously by airports, I am interested in non LH hubs. This particular instance was at BHX
an overview on all airports offering the so-called "Gold Track", enabling you to pass quicker through security, can be found here. As for how and if accompanying passengers benefit from such offer just like you do, we are trying to find out for you and will get back once we know more.
Best, Katharina
Last edited by LufthansaGermanAirlines; Oct 18, 2016 at 9:16 am
Oct 17, 2016, 10:35 am
#1425
Join Date: Dec 2009
Programs: A3*G, Marriott Gold, Hilton Honors Gold, Radisson Rewards Premium
Posts: 851
Thanks for the response. I thought that would be the case but having got absolutely nowhere with OS, I'm willing to try anything at this point.
I do have one other query for you though: I changed a date on this OS/LH ticket the other day and OS reassure me that the eticket has been reissued correctly but when I pull the eticket up on the LH website, it's still showing the old date (the reservation looks fine in "My bookings", it's just the "Passenger receipt"). If I PM you the PNR, would you be able to take a look at it and see what date is showing on the eticket in your system?
Thanks again!