Feedback thread for the official LH Lurker(s), LufthansaGermanAirlines
#991
Join Date: Nov 2009
Programs: LY-PL, A3-*G
Posts: 1,680
Hi Vanessa,
I've spent over 30' the phone in two countries, talking to three different people and each time I heard different stories without actually resolving a basic issue: if my card is in the booking and everyone in the system can see it and confirm the *G status why doesn't my ticket reflect that?
I've spent over 30' the phone in two countries, talking to three different people and each time I heard different stories without actually resolving a basic issue: if my card is in the booking and everyone in the system can see it and confirm the *G status why doesn't my ticket reflect that?
#992
Join Date: Jan 2012
Programs: TK*S
Posts: 64
The worse part is that my time was wasted since I didn't manage to get any answer/solution to this problem.
#993
Join Date: Dec 2007
Location: ORD
Programs: BA, AA, SQ, UA, AC, WS, MR TIT
Posts: 8,658
M&M joint family account
Dear LH Lurker,
I just enrolled two of my children in the M&M Gulf Region family program. However, to my surprise the miles in their accounts have not been transferred to my account (the principal account) !!
When I asked the M&M center about that they told me that these miles will not be transfer and will be forfeited !!!
And since they are in the children accounts they will not be used due to the small amounts of these miles.
I find this kind of treatment is awful and not fair for us and unprofessional on behalf of LH!!
I kindly ask you for full help in transferring the children miles to the principal account so the whole family can take advantage of these miles in the future.
I just enrolled two of my children in the M&M Gulf Region family program. However, to my surprise the miles in their accounts have not been transferred to my account (the principal account) !!
When I asked the M&M center about that they told me that these miles will not be transfer and will be forfeited !!!
And since they are in the children accounts they will not be used due to the small amounts of these miles.
I find this kind of treatment is awful and not fair for us and unprofessional on behalf of LH!!
I kindly ask you for full help in transferring the children miles to the principal account so the whole family can take advantage of these miles in the future.
#994
Company Representative - Lufthansa Airlines
Join Date: Aug 2012
Posts: 1,259
Dear LH Lurker,
I just enrolled two of my children in the M&M Gulf Region family program. However, to my surprise the miles in their accounts have not been transferred to my account (the principal account) !!
When I asked the M&M center about that they told me that these miles will not be transfer and will be forfeited !!!
And since they are in the children accounts they will not be used due to the small amounts of these miles.
I find this kind of treatment is awful and not fair for us and unprofessional on behalf of LH!!
I kindly ask you for full help in transferring the children miles to the principal account so the whole family can take advantage of these miles in the future.
I just enrolled two of my children in the M&M Gulf Region family program. However, to my surprise the miles in their accounts have not been transferred to my account (the principal account) !!
When I asked the M&M center about that they told me that these miles will not be transfer and will be forfeited !!!
And since they are in the children accounts they will not be used due to the small amounts of these miles.
I find this kind of treatment is awful and not fair for us and unprofessional on behalf of LH!!
I kindly ask you for full help in transferring the children miles to the principal account so the whole family can take advantage of these miles in the future.
Dear NA-Flyer,
I am very sorry to hear about your disappointment with the Family Programme and will gladly try to help. May I kindly request that you please send me detailed information (all Miles & More card numbers along with personal contact data) via PM. Hope your query can be resolved!
Best regards, Isabell
#995
Join Date: Mar 2006
Location: NYC
Posts: 945
Dear LH lurkers do you have any updates? It has been 3 weeks, i am sure it is not that difficult or complex of an answer
#996
Company Representative - Lufthansa Airlines
Join Date: Aug 2012
Posts: 1,259
while we're sending reminders regularly to VIE airport, we're still waiting for their reply. We will get back to you as soon as we know more.
Vanessa
#997
Join Date: Mar 2006
Location: NYC
Posts: 945
#998
Join Date: Jan 2003
Location: TXL-FRA-MUC-LHR.
Programs: LH-SEN, BA-G, HH-Diamond, PC-Diamond, Marriot-G
Posts: 110
Senator Premium Award
Dear Lukers -
So, did try to book a Senator Premium Award (an upgrade), after being told that a regular award would waitlist me.
After more than 30 minutes of waiting, I got a waitlisted place
So, I spend 150% of miles for a waitlist, while the T&Cs state "The Senator Premium Award allows you, as a Senator, to book any seat still for sale, even when it is no longer possible to book a flight award on the desired flight."
Or is this a procedural thing, like LH needs to clear space first
So, did try to book a Senator Premium Award (an upgrade), after being told that a regular award would waitlist me.
After more than 30 minutes of waiting, I got a waitlisted place
So, I spend 150% of miles for a waitlist, while the T&Cs state "The Senator Premium Award allows you, as a Senator, to book any seat still for sale, even when it is no longer possible to book a flight award on the desired flight."
Or is this a procedural thing, like LH needs to clear space first
#999
Company Representative - Lufthansa Airlines
Join Date: Aug 2012
Posts: 1,259
Dear Lukers -
So, did try to book a Senator Premium Award (an upgrade), after being told that a regular award would waitlist me.
After more than 30 minutes of waiting, I got a waitlisted place
So, I spend 150% of miles for a waitlist, while the T&Cs state "The Senator Premium Award allows you, as a Senator, to book any seat still for sale, even when it is no longer possible to book a flight award on the desired flight."
Or is this a procedural thing, like LH needs to clear space first
So, did try to book a Senator Premium Award (an upgrade), after being told that a regular award would waitlist me.
After more than 30 minutes of waiting, I got a waitlisted place
So, I spend 150% of miles for a waitlist, while the T&Cs state "The Senator Premium Award allows you, as a Senator, to book any seat still for sale, even when it is no longer possible to book a flight award on the desired flight."
Or is this a procedural thing, like LH needs to clear space first
Dear fra_muc,
even if the text on the Miles & More homepage sounds like a promise there may exceptional cases exist in which the Senator Premium Award can’t be confirmed by the booking control. Therefore this award type is not a booking guarantee. This applies for new ticket bookings as well as upgrade requests and may result in a waitlist in some cases.
Jens
#1000
Join Date: Aug 2005
Programs: UA*G(1K), PC Diamond Amb, Marriott Titanium, Accor Platinum
Posts: 4,671
Dear fra_muc,
even if the text on the Miles & More homepage sounds like a promise there may exceptional cases exist in which the Senator Premium Award can’t be confirmed by the booking control. Therefore this award type is not a booking guarantee. This applies for new ticket bookings as well as upgrade requests and may result in a waitlist in some cases.
Jens
even if the text on the Miles & More homepage sounds like a promise there may exceptional cases exist in which the Senator Premium Award can’t be confirmed by the booking control. Therefore this award type is not a booking guarantee. This applies for new ticket bookings as well as upgrade requests and may result in a waitlist in some cases.
Jens
HTB.
#1001
Join Date: Jan 2003
Location: TXL-FRA-MUC-LHR.
Programs: LH-SEN, BA-G, HH-Diamond, PC-Diamond, Marriot-G
Posts: 110
Dear fra_muc,
even if the text on the Miles & More homepage sounds like a promise there may exceptional cases exist in which the Senator Premium Award can’t be confirmed by the booking control. Therefore this award type is not a booking guarantee. This applies for new ticket bookings as well as upgrade requests and may result in a waitlist in some cases.
Jens
even if the text on the Miles & More homepage sounds like a promise there may exceptional cases exist in which the Senator Premium Award can’t be confirmed by the booking control. Therefore this award type is not a booking guarantee. This applies for new ticket bookings as well as upgrade requests and may result in a waitlist in some cases.
Jens
This ist just way to opaque, I am afraid...
#1003
Join Date: Nov 2008
Programs: Disgruntled HON**, Indifferent EK Gold, skeptical BA Silver
Posts: 1,734
please allow me to extend my deepest sympathies to everybody at LH who lost their friends and family and whose world was turned upside down in the recent days.
Grewing up close to CGN airport, a lot of my friends had parents working for LH as pilots, cabin crew, ground staff and corporate office employees (even the company psychologist). What they all had in common besides their strong believe in Lufthansa's core values, they felt all as a tightly knit family and they were and are incredibly proud to work for the "Kranich".
I cannot imagine what is going on in that family, I can only hope that you recollect and remember what Lufthansa stands for and perhaps find back to the unity and trust in each other you all once had.
I believe your communication efforts of the recent days are stellar and exemplary. I have the greatest respect for Mr. Spohr and everybody who carries on to work tirelessly to ensure we pax make it to our trivial business meetings or back home to our loved ones, safe and sound.
I wish you all the needed strength and resilience to cope with what is behind and lies ahead of you.
God's speed,
M.
Last edited by mamb0; Mar 26, 2015 at 5:42 pm
#1004
Senior Moderator, Moderator: Community Buzz and Ambassador: Miles & More (Lufthansa, Austrian, Swiss, and other partners)
Join Date: Jun 2005
Location: 150km from MAN
Programs: LH SEN** HH Diamond
Posts: 29,512
I realise this thread is not for commenting on other members' posts but I hope I may be allowed to echo what mamb0 has very graciously said. Please know that the sentiment expressed is shared by many of us.
NBR
NBR