Go Back   FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > Lufthansa, Austrian, Swiss, Brussels, LOT and Other Partners | Miles & More
Sign in using an external account

Reply
 
Thread Tools Search this Thread
Old Sep 16, 12, 4:26 am   #1
 
Join Date: Mar 2012
Programs: United GM
Posts: 164
Does Lufthansa ever offer compensation?

I flew Washington to Frankfurt Lufthansa First Class, Frankfurt to Copenhagen Lufthansa Business and Copenhagen to Dublin on SAS Business.

On the Washington leg it was a massive let down. Lounge Staff on their personal phone being rude, flight attendant shouting to another is this guy meant to be here in the first class cabin, seat was broken, flight attendant grabbed my drink mid sip. Even things such as PJ weren't matching just was not first class at all. Then 2 out of 3 bags were broken when arriving in Dublin.

I got a letter which just about apologies but offered no compensation! Is that normal for Lufthansa?
Vuzuggu is offline   Reply With Quote
Old Sep 16, 12, 7:26 am   #2
Moderator, Community Buzz, and Ambassador, Miles & More (Lufthansa, Austrian, Swiss, and other partners)
 
Join Date: Jun 2005
Location: 150km from MAN
Programs: LH SENx2 HH Gold & other mostly useless cards
Posts: 18,977
Quote:
Originally Posted by Vuzuggu View Post
I flew Washington to Frankfurt Lufthansa First Class, Frankfurt to Copenhagen Lufthansa Business and Copenhagen to Dublin on SAS Business.

On the Washington leg it was a massive let down. Lounge Staff on their personal phone being rude, flight attendant shouting to another is this guy meant to be here in the first class cabin, seat was broken, flight attendant grabbed my drink mid sip. Even things such as PJ weren't matching just was not first class at all. Then 2 out of 3 bags were broken when arriving in Dublin.

I got a letter which just about apologies but offered no compensation! Is that normal for Lufthansa?
You might get miles for the broken seat and the cost of repairing the broken bags. You may have to contact SAS about the latter as they were the last carrier.

I don't think you'll get anything for the rude lounge staff or the loud flight attendant. AFAIK PJs for the "new First" have tops and pants in different colours.
NewbieRunner is online now   Reply With Quote
Old Sep 16, 12, 9:35 am   #3
 
Join Date: Aug 2004
Location: SIN/ZRH (time, not preference)
Programs: UA plat, LH FTL--**, AA EXP
Posts: 17,326
Quote:
Originally Posted by NewbieRunner View Post
You might get miles for the broken seat..
I wonder if that was on the brand new Birdie ???
__________________
o tempora o miles et mores
weero is offline   Reply With Quote
Old Sep 16, 12, 12:13 pm   #4
 
Join Date: Mar 2012
Programs: United GM
Posts: 164
Quote:
Originally Posted by weero View Post
I wonder if that was on the brand new Birdie ???
Yup it was, 1A on the B747-800i

I'm surprised with the lack of compensation. Maybe I am just used to United got $150 when I missed a flight due to check in issues, was only delayed 4 hours transatlantic so not bad at all, that was in Economy as well.
Vuzuggu is offline   Reply With Quote
Old Sep 16, 12, 12:18 pm   #5
Moderator, Community Buzz, and Ambassador, Miles & More (Lufthansa, Austrian, Swiss, and other partners)
 
Join Date: Jun 2005
Location: 150km from MAN
Programs: LH SENx2 HH Gold & other mostly useless cards
Posts: 18,977
Quote:
Originally Posted by Vuzuggu View Post
I'm surprised with the lack of compensation.
What do you expect to be compensated for?
NewbieRunner is online now   Reply With Quote
Old Sep 16, 12, 12:22 pm   #6
htb
 
Join Date: Aug 2005
Programs: LH Sen, PC Plat Amb
Posts: 2,971
Quote:
Originally Posted by NewbieRunner View Post
What do you expect to be compensated for?
What about the broken seat?

HTB.
htb is offline   Reply With Quote
Old Sep 16, 12, 12:25 pm   #7
Moderator, Community Buzz, and Ambassador, Miles & More (Lufthansa, Austrian, Swiss, and other partners)
 
Join Date: Jun 2005
Location: 150km from MAN
Programs: LH SENx2 HH Gold & other mostly useless cards
Posts: 18,977
Quote:
Originally Posted by htb View Post
What about the broken seat?
I have suggested that already. The OP is likely to receive miles rather than cash.
NewbieRunner is online now   Reply With Quote
Old Sep 16, 12, 12:42 pm   #8
 
Join Date: Jul 2010
Location: Between AMS and BRU
Posts: 5,224
I doubt F was full.... so why not mention this when you're actually in the seat and just change seats to get a seat that wasn't "broken". Pretty useless complaining after the fact if you were inconvenienced.
Without any more details this seems to be (another) rant were maybe expectations were a little high....For example I'm still left wondering what was wrong with the PJ's?

Last edited by RTW1; Sep 16, 12 at 12:50 pm..
RTW1 is online now   Reply With Quote
Old Sep 16, 12, 4:23 pm   #9
 
Join Date: Aug 2004
Location: SIN/ZRH (time, not preference)
Programs: UA plat, LH FTL--**, AA EXP
Posts: 17,326
Quote:
Originally Posted by RTW1 View Post
I doubt F was full....
F is always full. I could not clear a single ug during my last year of LH flying. Making the evouchers essentially worthless.
__________________
o tempora o miles et mores
weero is offline   Reply With Quote
Old Sep 16, 12, 4:26 pm   #10
 
Join Date: May 2012
Posts: 100
I can tell you that Lufthansa is the worst airline when it comes to compensation. I filed a complaint a couple of years ago and never even received an answer. Ever since I have completely boycotted the airline. I will never fly Lufthansa again.
mfr2000 is offline   Reply With Quote
Old Sep 16, 12, 6:33 pm   #11
 
Join Date: Jan 2005
Location: IAH and HAM
Programs: LH Sen, PPS, FB Platinum, Enrich Silver, SPG Plat
Posts: 1,474
If you complaint to LH was worded in the same way as you OP, I am not surprised that you do not get a favorable reaction. It sound like an emotional rant and lacks important details....... I would also assume it was an award given the funny routing..... So maybe in future you stick to your home carrier (UA) if they are so much better in F.....
S
DFW-SEN is offline   Reply With Quote
Old Sep 16, 12, 11:44 pm   #12
Moderator, Community Buzz, and Ambassador, Miles & More (Lufthansa, Austrian, Swiss, and other partners)
 
Join Date: Jun 2005
Location: 150km from MAN
Programs: LH SENx2 HH Gold & other mostly useless cards
Posts: 18,977
Quote:
Originally Posted by DFW-SEN View Post
So maybe in future you stick to your home carrier (UA) if they are so much better in F.....
S
especially their PJs...
NewbieRunner is online now   Reply With Quote
Old Sep 17, 12, 12:07 am   #13
 
Join Date: Apr 2009
Programs: BA Gold, LH Sen
Posts: 153
Quote:
Originally Posted by mfr2000 View Post
I can tell you that Lufthansa is the worst airline when it comes to compensation. I filed a complaint a couple of years ago and never even received an answer. Ever since I have completely boycotted the airline. I will never fly Lufthansa again.
I have complained in several occasions over the past years and have always revceived a personalized response addressing my grievances plus compensation, either miles or duty-free vouchers. However, my complaints were also detailed unlike complaint by OP. In one instance I even noticed an improvement afterwards (that was complaint about the AMS out-station and the fact that they always over-rode the blocked middle seat in Y).
denhaagflyer is offline   Reply With Quote
Old Sep 17, 12, 1:14 am   #14
FlyerTalk Evangelist
 
Join Date: Jan 2005
Location: VCE
Posts: 13,330
Quote:
Originally Posted by NewbieRunner View Post
especially their PJs...
I am going to stay quiet on this one....
TRAVELSIG is offline   Reply With Quote
Old Sep 17, 12, 1:31 am   #15
Senior Moderator; Moderator: Lufthansa Miles & More, External Miles & Points Resources
 
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 25,739
Quote:
Originally Posted by Vuzuggu View Post
Maybe I am just used to United got $150 when I missed a flight due to check in issues, was only delayed 4 hours transatlantic so not bad at all, that was in Economy as well.
Quote:
Originally Posted by mfr2000 View Post
I can tell you that Lufthansa is the worst airline when it comes to compensation. I filed a complaint a couple of years ago and never even received an answer. Ever since I have completely boycotted the airline. I will never fly Lufthansa again.
Well, its relative. In UA you get 150-300$ vouchers thrown at you to shut up the moment you even raise your voice. A fellow FTer just got 150$ vouchers handed to him and his companion inflight because the audio on a transcon overhead CRT IFE was not working

File a detailed complaint to LH here: http://www.lufthansa.com/us/en/Feedb...dbackType=FBCA , lets hear what they have to say. Normally there is no comp on the spot... it all has to go thru customer relations.
oliver2002 is offline   Reply With Quote
 
 
Reply

Bookmarks


Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are On
Refbacks are Off
Forum Jump


All times are GMT -6. The time now is 1:06 am.




SEO by vBSEO ©2011, Crawlability, Inc.