Does Lufthansa ever offer compensation?
#1
Original Poster
Join Date: Mar 2012
Posts: 182
Does Lufthansa ever offer compensation?
I flew Washington to Frankfurt Lufthansa First Class, Frankfurt to Copenhagen Lufthansa Business and Copenhagen to Dublin on SAS Business.
On the Washington leg it was a massive let down. Lounge Staff on their personal phone being rude, flight attendant shouting to another is this guy meant to be here in the first class cabin, seat was broken, flight attendant grabbed my drink mid sip. Even things such as PJ weren't matching just was not first class at all. Then 2 out of 3 bags were broken when arriving in Dublin.
I got a letter which just about apologies but offered no compensation! Is that normal for Lufthansa?
On the Washington leg it was a massive let down. Lounge Staff on their personal phone being rude, flight attendant shouting to another is this guy meant to be here in the first class cabin, seat was broken, flight attendant grabbed my drink mid sip. Even things such as PJ weren't matching just was not first class at all. Then 2 out of 3 bags were broken when arriving in Dublin.
I got a letter which just about apologies but offered no compensation! Is that normal for Lufthansa?
#2
Senior Moderator, Moderator: Community Buzz and Ambassador: Miles & More (Lufthansa, Austrian, Swiss, and other partners)
Join Date: Jun 2005
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I flew Washington to Frankfurt Lufthansa First Class, Frankfurt to Copenhagen Lufthansa Business and Copenhagen to Dublin on SAS Business.
On the Washington leg it was a massive let down. Lounge Staff on their personal phone being rude, flight attendant shouting to another is this guy meant to be here in the first class cabin, seat was broken, flight attendant grabbed my drink mid sip. Even things such as PJ weren't matching just was not first class at all. Then 2 out of 3 bags were broken when arriving in Dublin.
I got a letter which just about apologies but offered no compensation! Is that normal for Lufthansa?
On the Washington leg it was a massive let down. Lounge Staff on their personal phone being rude, flight attendant shouting to another is this guy meant to be here in the first class cabin, seat was broken, flight attendant grabbed my drink mid sip. Even things such as PJ weren't matching just was not first class at all. Then 2 out of 3 bags were broken when arriving in Dublin.
I got a letter which just about apologies but offered no compensation! Is that normal for Lufthansa?
I don't think you'll get anything for the rude lounge staff or the loud flight attendant. AFAIK PJs for the "new First" have tops and pants in different colours.
#4
Original Poster
Join Date: Mar 2012
Posts: 182
Yup it was, 1A on the B747-800i
I'm surprised with the lack of compensation. Maybe I am just used to United got $150 when I missed a flight due to check in issues, was only delayed 4 hours transatlantic so not bad at all, that was in Economy as well.
I'm surprised with the lack of compensation. Maybe I am just used to United got $150 when I missed a flight due to check in issues, was only delayed 4 hours transatlantic so not bad at all, that was in Economy as well.
#5
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#7
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#8
I doubt F was full.... so why not mention this when you're actually in the seat and just change seats to get a seat that wasn't "broken". Pretty useless complaining after the fact if you were inconvenienced.
Without any more details this seems to be (another) rant were maybe expectations were a little high....For example I'm still left wondering what was wrong with the PJ's?
Without any more details this seems to be (another) rant were maybe expectations were a little high....For example I'm still left wondering what was wrong with the PJ's?
Last edited by RTW1; Sep 16, 2012 at 12:50 pm
#9
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#10
Join Date: May 2012
Posts: 101
I can tell you that Lufthansa is the worst airline when it comes to compensation. I filed a complaint a couple of years ago and never even received an answer. Ever since I have completely boycotted the airline. I will never fly Lufthansa again.
#11
Join Date: Jan 2005
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If you complaint to LH was worded in the same way as you OP, I am not surprised that you do not get a favorable reaction. It sound like an emotional rant and lacks important details....... I would also assume it was an award given the funny routing..... So maybe in future you stick to your home carrier (UA) if they are so much better in F.....
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#12
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#13
Join Date: Apr 2009
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Posts: 503
I have complained in several occasions over the past years and have always revceived a personalized response addressing my grievances plus compensation, either miles or duty-free vouchers. However, my complaints were also detailed unlike complaint by OP. In one instance I even noticed an improvement afterwards (that was complaint about the AMS out-station and the fact that they always over-rode the blocked middle seat in Y).
#15
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File a detailed complaint to LH here: http://www.lufthansa.com/us/en/Feedb...dbackType=FBCA , lets hear what they have to say. Normally there is no comp on the spot... it all has to go thru customer relations.