Does Lufthansa ever offer compensation?
I flew Washington to Frankfurt Lufthansa First Class, Frankfurt to Copenhagen Lufthansa Business and Copenhagen to Dublin on SAS Business.
On the Washington leg it was a massive let down. Lounge Staff on their personal phone being rude, flight attendant shouting to another is this guy meant to be here in the first class cabin, seat was broken, flight attendant grabbed my drink mid sip. Even things such as PJ weren't matching just was not first class at all. Then 2 out of 3 bags were broken when arriving in Dublin. I got a letter which just about apologies but offered no compensation! Is that normal for Lufthansa? |
Originally Posted by Vuzuggu
(Post 19323959)
I flew Washington to Frankfurt Lufthansa First Class, Frankfurt to Copenhagen Lufthansa Business and Copenhagen to Dublin on SAS Business.
On the Washington leg it was a massive let down. Lounge Staff on their personal phone being rude, flight attendant shouting to another is this guy meant to be here in the first class cabin, seat was broken, flight attendant grabbed my drink mid sip. Even things such as PJ weren't matching just was not first class at all. Then 2 out of 3 bags were broken when arriving in Dublin. I got a letter which just about apologies but offered no compensation! Is that normal for Lufthansa? I don't think you'll get anything for the rude lounge staff or the loud flight attendant. AFAIK PJs for the "new First" have tops and pants in different colours. |
Originally Posted by NewbieRunner
(Post 19324399)
You might get miles for the broken seat..
|
Originally Posted by weero
(Post 19324886)
I wonder if that was on the brand new Birdie :eek: ???
I'm surprised with the lack of compensation. Maybe I am just used to United got $150 when I missed a flight due to check in issues, was only delayed 4 hours transatlantic so not bad at all, that was in Economy as well. |
Originally Posted by Vuzuggu
(Post 19325493)
I'm surprised with the lack of compensation.
|
Originally Posted by NewbieRunner
(Post 19325509)
What do you expect to be compensated for?
HTB. |
Originally Posted by htb
(Post 19325526)
What about the broken seat?
|
I doubt F was full.... so why not mention this when you're actually in the seat and just change seats to get a seat that wasn't "broken". Pretty useless complaining after the fact if you were inconvenienced.
Without any more details this seems to be (another) rant were maybe expectations were a little high....For example I'm still left wondering what was wrong with the PJ's? |
Originally Posted by RTW1
(Post 19325591)
I doubt F was full....
|
I can tell you that Lufthansa is the worst airline when it comes to compensation. I filed a complaint a couple of years ago and never even received an answer. Ever since I have completely boycotted the airline. I will never fly Lufthansa again.
|
If you complaint to LH was worded in the same way as you OP, I am not surprised that you do not get a favorable reaction. It sound like an emotional rant and lacks important details....... I would also assume it was an award given the funny routing..... So maybe in future you stick to your home carrier (UA) if they are so much better in F.....
S |
Originally Posted by DFW-SEN
(Post 19327017)
So maybe in future you stick to your home carrier (UA) if they are so much better in F.....
S |
Originally Posted by mfr2000
(Post 19326449)
I can tell you that Lufthansa is the worst airline when it comes to compensation. I filed a complaint a couple of years ago and never even received an answer. Ever since I have completely boycotted the airline. I will never fly Lufthansa again.
|
Originally Posted by NewbieRunner
(Post 19328099)
especially their PJs...
|
Originally Posted by Vuzuggu
(Post 19325493)
Maybe I am just used to United got $150 when I missed a flight due to check in issues, was only delayed 4 hours transatlantic so not bad at all, that was in Economy as well.
Originally Posted by mfr2000
(Post 19326449)
I can tell you that Lufthansa is the worst airline when it comes to compensation. I filed a complaint a couple of years ago and never even received an answer. Ever since I have completely boycotted the airline. I will never fly Lufthansa again.
File a detailed complaint to LH here: http://www.lufthansa.com/us/en/Feedb...dbackType=FBCA , lets hear what they have to say. Normally there is no comp on the spot... it all has to go thru customer relations. |
All times are GMT -6. The time now is 7:37 pm. |
This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.