Does Lufthansa ever offer compensation?

Old Oct 8, 2012, 11:46 am
  #46  
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Join Date: Mar 2012
Posts: 182
Just an update. Got the suitcases replaced as they didn't have the parts. Well there in transit at the moment. It was very easy process, just one phone call. Still waiting to hear back from the letter though after around a month.
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Old Oct 9, 2012, 2:08 am
  #47  
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Join Date: Jul 2010
Location: Between AMS and BRU
Posts: 8,852
Replying in a decent amount of time and with reasonable answers is not really a thing LH's does best :-(. I always wonder what takes so long, the effort in replying stays the same....
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