Is it only me? A very confused HON ...
Jul 10, 2012, 9:13 am
#121
Join Date: Mar 2006
Location: STR and the rest of EMEA
Programs: LH HON, Marriott Platinum, ...
Posts: 731
LX is the airline to fly for HON. Upgrades are still possible for lower booking classes. Getting into A is no problem. They have decent F availability throughout the year. I don't have to beg for anything and I am respected as a customer - both by the management and crew.
I am not surprised that LX is constantly having a seat load factor that is 5% over LH's SLF... Congrats to the LX management that is withstanding pressure from FRA to change things to the worse.
I am not surprised that LX is constantly having a seat load factor that is 5% over LH's SLF... Congrats to the LX management that is withstanding pressure from FRA to change things to the worse.
Jul 10, 2012, 2:09 pm
#122
Join Date: May 2002
Location: Ridgefield, CT and CGN
Posts: 455
LX is the airline to fly for HON. Upgrades are still possible for lower booking classes. Getting into A is no problem. They have decent F availability throughout the year. I don't have to beg for anything and I am respected as a customer - both by the management and crew.
I am not surprised that LX is constantly having a seat load factor that is 5% over LH's SLF... Congrats to the LX management that is withstanding pressure from FRA to change things to the worse.
I am not surprised that LX is constantly having a seat load factor that is 5% over LH's SLF... Congrats to the LX management that is withstanding pressure from FRA to change things to the worse.
Jul 11, 2012, 1:24 am
#123
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 11,636
Jul 11, 2012, 2:15 am
#125
FlyerTalk Evangelist
Join Date: Jan 2005
Location: VCE
Posts: 14,165
1) FRA will leave LX alone
2) Any of the small things that are being done which seriously annoy "cheap hater" or any other name you will like to call your customers who spend 80K a year with you each will really do anything to solve the fundamental problem which is that is impossible to be both an LCC and a full service carrier at the same time. Yes- the HON which are undesired will certainly go away- however given the marginal cost associated with this it may look good in a powerpoint yet won't make an inch of difference in the P&L. Just look at the situation with Germanwings and you can understand really where the problems are- and it is not with customers using the D booking guarantee twice a year to bring their wife with them on a business trip.
3) Anyone at LH group cares less what we say on the Internet or anywhere else- witness the considerable number of articles on LH recently which made international press- ZERO changes. Not even a response.
Off to another QR flight today...
Jul 11, 2012, 2:58 pm
#127
FlyerTalk Evangelist
Join Date: Jan 2005
Location: VCE
Posts: 14,165
I have not been on a Lufthansa aircraft since May 27th.
QR, IB, BA/CX even KL, AZ, and DL- but not LH. I will not pay 6000 EUR for a poor seat, the cheapest food experience in C of all the carriers, NEK, and demotivated employees (it shows a lot), and the icing on the cake- a transfer in Frankfurt??
And if "Y" tickets are so useless to the LH P&L at 800 EUR for a one hour flight- OK- I can take the 300 EUR flight with IB or BA thanks.
QR, IB, BA/CX even KL, AZ, and DL- but not LH. I will not pay 6000 EUR for a poor seat, the cheapest food experience in C of all the carriers, NEK, and demotivated employees (it shows a lot), and the icing on the cake- a transfer in Frankfurt??
And if "Y" tickets are so useless to the LH P&L at 800 EUR for a one hour flight- OK- I can take the 300 EUR flight with IB or BA thanks.
Jul 11, 2012, 8:03 pm
#128
Join Date: Dec 2004
Location: SZG
Posts: 3,936
i can't confirm that at all, if anything i meet a lot of LH staff that completely agrees with "us" on the current climate. i've found a lot of the pursers and FAs on recently flights making a statement in putting in extra effort to show that not all of LH is bad...
Jul 12, 2012, 1:59 am
#129
Join Date: Dec 2005
Location: STR
Programs: LH HON->SEN, BA GGL+CCR->Gold, HH D, Hertz PC
Posts: 603
Actually, I can second that - especially for flight crews. On some of my last flights I'd long conversations with some FAs and pursers about my decission and got more than once the feedback "we hear you, that's what we hear from others, too". Not sure if it's true, of course, but why should the lie to me?
Jul 12, 2012, 2:14 am
#130
Join Date: Jun 2003
Location: BKK, CDG, TLS
Programs: QR G, A3 G, EK G, IHG Amb, GHA Black, WOH LT something
Posts: 1,306
Well they actually responded to one article lately. The story about the 2 indians girls being stuck.... Great sense of priority for LH...
Jul 12, 2012, 2:25 am
#131
Join Date: Dec 2007
Location: ORD
Programs: BA, AA, SQ, UA, AC, WS, MR TIT
Posts: 8,658
I have not been on a Lufthansa aircraft since May 27th.
QR, IB, BA/CX even KL, AZ, and DL- but not LH. I will not pay 6000 EUR for a poor seat, the cheapest food experience in C of all the carriers, NEK, and demotivated employees (it shows a lot), and the icing on the cake- a transfer in Frankfurt??
And if "Y" tickets are so useless to the LH P&L at 800 EUR for a one hour flight- OK- I can take the 300 EUR flight with IB or BA thanks.
QR, IB, BA/CX even KL, AZ, and DL- but not LH. I will not pay 6000 EUR for a poor seat, the cheapest food experience in C of all the carriers, NEK, and demotivated employees (it shows a lot), and the icing on the cake- a transfer in Frankfurt??
And if "Y" tickets are so useless to the LH P&L at 800 EUR for a one hour flight- OK- I can take the 300 EUR flight with IB or BA thanks.
Then LH wouldn't mind loosing your business and take away your HON card
Jul 12, 2012, 2:50 am
#132
FlyerTalk Evangelist
Join Date: Jun 2005
Location: Point Place, Wisconsin
Programs: LH HON, BA Gold, EK Gold
Posts: 14,505
Good luck hunting though !
Jul 12, 2012, 2:52 am
#133
Join Date: Apr 2005
Programs: Hyatt Lifetime Globalist, SQ PPS Solitaire
Posts: 3,599
The number of HONs noting that service levels are dropping are not just anecdotal, it seems that on more and more flights HON don't get any attention anymore. I got that feedback from all HONs I know and I tested the water TXL-MUC myself and came to the same result.
Jul 12, 2012, 5:55 am
#134
Join Date: May 2002
Location: Ridgefield, CT and CGN
Posts: 455
I tip off my hat to any employee doing a great job and HONoring loyalty with Lufthansa. That makes the difference between a good employee and a lousy management: getting it right.
The number of HONs noting that service levels are dropping are not just anecdotal, it seems that on more and more flights HON don't get any attention anymore. I got that feedback from all HONs I know and I tested the water TXL-MUC myself and came to the same result.
The number of HONs noting that service levels are dropping are not just anecdotal, it seems that on more and more flights HON don't get any attention anymore. I got that feedback from all HONs I know and I tested the water TXL-MUC myself and came to the same result.
Jul 12, 2012, 6:15 am
#135
FlyerTalk Evangelist
Join Date: Jan 2005
Location: VCE
Posts: 14,165
You can add me to the list... Once in a while (maybe 1 out of 20 flights shorthaul) you will find a purser / crew who take the time on LH to introduce themselves and check if everything is alright and if they can do anything (which I always decline but I appreciate the effort). After all its the little things that make a difference. As it is so rare, I usually reward their efforts by sending a positive feedback letter. LX is much better in that respect.
LX I usually send an email directly to the sales manager about good service and they pass it on to the appropriate employees.
When I say staff are demoralized- it does not mean they are taking it out on HON- however is does show.