Is it only me? A very confused HON ...
Jul 16, 2012, 6:07 am
#166
Join Date: Aug 2010
Location: Vienna, Austria
Programs: LH HON, Privelege Platinum
Posts: 35
It seems OS did not change the upgrade hierarchy. A colleague of mine was upgraded yesterday from economy to Business being Senator. He had the cheapest possible economy ticket.
Jul 17, 2012, 5:31 am
#167
Join Date: Mar 2008
Posts: 549
Jul 17, 2012, 12:34 pm
#169
Join Date: Oct 2007
Posts: 2,069
I would never spend a single EUR on the current LH Business product if I am not getting a guaranteed upgrade to F.
LH's C would need a deep discount over competitors to make up for its shortcomings. But obviously there are still enough people around that are not interested in getting any bang for their buck...
LH's C would need a deep discount over competitors to make up for its shortcomings. But obviously there are still enough people around that are not interested in getting any bang for their buck...
Over 1 mill HON miles in this qualifying period , never put my foot in C long haul so far.
Jul 17, 2012, 3:13 pm
#170
Join Date: Apr 2008
Posts: 1,063
Was on LH FRA-EWR on Sunday. Fully packed flight F0,C0,Y0.
Several HON's in C
a) No greeting by Purser ( in fact I first time saw him when deplaning at EWR)
b) No preference asked before meal service by CC, only "semolina" available when it was my turn, which I did not like since I was young
c) No PA in EWR waiting for us ( useless anyway )
On the other hand when irops came up for our connecting flights due to the bad thunderstorms the two UA receptionists in the UA lounge really went extra miles to get us to airports near our final destinations. However with 45 minutes the whole departure board went from white on time to red "canceled".
Seems that they are enhancing more little things ( which not even cost a penny ) to devaluate the HON status or was it just a grumpy purser on this flight ?
Several HON's in C
a) No greeting by Purser ( in fact I first time saw him when deplaning at EWR)
b) No preference asked before meal service by CC, only "semolina" available when it was my turn, which I did not like since I was young
c) No PA in EWR waiting for us ( useless anyway )
On the other hand when irops came up for our connecting flights due to the bad thunderstorms the two UA receptionists in the UA lounge really went extra miles to get us to airports near our final destinations. However with 45 minutes the whole departure board went from white on time to red "canceled".
Seems that they are enhancing more little things ( which not even cost a penny ) to devaluate the HON status or was it just a grumpy purser on this flight ?
Jul 17, 2012, 8:31 pm
#171
Join Date: Aug 2004
Location: In the heart of Europe
Programs: some
Posts: 1,114
Was on LH FRA-EWR on Sunday. Fully packed flight F0,C0,Y0.
Several HON's in C
a) No greeting by Purser ( in fact I first time saw him when deplaning at EWR)
b) No preference asked before meal service by CC, only "semolina" available when it was my turn, which I did not like since I was young
c) No PA in EWR waiting for us ( useless anyway )
Several HON's in C
a) No greeting by Purser ( in fact I first time saw him when deplaning at EWR)
b) No preference asked before meal service by CC, only "semolina" available when it was my turn, which I did not like since I was young
c) No PA in EWR waiting for us ( useless anyway )
a) Purser recognized me, welcomed me back and went the extra mile to ensure I'm comfortable and well looked after
b) Asked first about meal preferences - before SEN and *G
c) Delta PA whisked me through immigration and 5 minutes after deplaning I was in my car
...just to show how the HON experience could be. Hoping FRA leaves LX to stay successful and doesn't start to interfere!
Jul 17, 2012, 11:10 pm
#172
Join Date: Aug 2010
Location: Vienna, Austria
Programs: LH HON, Privelege Platinum
Posts: 35
LX does it just perfect indeed. I never had a flight with LX in Europe in economy where the purser did not great me, offer extras... The service is consistant and you always receive what you expect. And their planes are also full.
On the other hand, with LH and OS, no consistency at all. I wrote the other day to CEO of OS among others about this lack of consistency which in my mind is terrible. I told him they should either leave it so nobody is disappointed or make sure it is implemented on 100% of the flights. I appreciated very much his answer:
"Please accept my sincere apologies if you felt that the service you were rendered by our staff on that occasion was neither adequate nor satisfactory. All Hon Circle members shall be welcomed personally on board and special care should be offered to them. High level talks within management crew will be done. I hope that your next flights will be comfortable and trouble free again and that you still choose Austrian Airlines for your trips."
Nice, isn't it! From what one can see from his actions, I am sure he will bring this company in the right directions. It might take some time, especially after the changes he has done in HR and reduced motivation of some staff, but it will get there where LX now is.
From Lufthansa, I am sure the CEO would not answer personnaly to a HON. Or am I wrong? Did any HON receive an answer from LH's CEO?
On the other hand, with LH and OS, no consistency at all. I wrote the other day to CEO of OS among others about this lack of consistency which in my mind is terrible. I told him they should either leave it so nobody is disappointed or make sure it is implemented on 100% of the flights. I appreciated very much his answer:
"Please accept my sincere apologies if you felt that the service you were rendered by our staff on that occasion was neither adequate nor satisfactory. All Hon Circle members shall be welcomed personally on board and special care should be offered to them. High level talks within management crew will be done. I hope that your next flights will be comfortable and trouble free again and that you still choose Austrian Airlines for your trips."
Nice, isn't it! From what one can see from his actions, I am sure he will bring this company in the right directions. It might take some time, especially after the changes he has done in HR and reduced motivation of some staff, but it will get there where LX now is.
From Lufthansa, I am sure the CEO would not answer personnaly to a HON. Or am I wrong? Did any HON receive an answer from LH's CEO?
Jul 17, 2012, 11:22 pm
#173
Join Date: Apr 2005
Programs: Hyatt Lifetime Globalist, SQ PPS Solitaire
Posts: 3,598
LX does it just perfect indeed. I never had a flight with LX in Europe in economy where the purser did not great me, offer extras... The service is consistant and you always receive what you expect. And their planes are also full.
On the other hand, with LH and OS, no consistency at all. I wrote the other day to CEO of OS among others about this lack of consistency which in my mind is terrible. I told him they should either leave it so nobody is disappointed or make sure it is implemented on 100% of the flights. I appreciated very much his answer:
"Please accept my sincere apologies if you felt that the service you were rendered by our staff on that occasion was neither adequate nor satisfactory. All Hon Circle members shall be welcomed personally on board and special care should be offered to them. High level talks within management crew will be done. I hope that your next flights will be comfortable and trouble free again and that you still choose Austrian Airlines for your trips."
Nice, isn't it! From what one can see from his actions, I am sure he will bring this company in the right directions. It might take some time, especially after the changes he has done in HR and reduced motivation of some staff, but it will get there where LX now is.
From Lufthansa, I am sure the CEO would not answer personnaly to a HON. Or am I wrong? Did any HON receive an answer from LH's CEO?
On the other hand, with LH and OS, no consistency at all. I wrote the other day to CEO of OS among others about this lack of consistency which in my mind is terrible. I told him they should either leave it so nobody is disappointed or make sure it is implemented on 100% of the flights. I appreciated very much his answer:
"Please accept my sincere apologies if you felt that the service you were rendered by our staff on that occasion was neither adequate nor satisfactory. All Hon Circle members shall be welcomed personally on board and special care should be offered to them. High level talks within management crew will be done. I hope that your next flights will be comfortable and trouble free again and that you still choose Austrian Airlines for your trips."
Nice, isn't it! From what one can see from his actions, I am sure he will bring this company in the right directions. It might take some time, especially after the changes he has done in HR and reduced motivation of some staff, but it will get there where LX now is.
From Lufthansa, I am sure the CEO would not answer personnaly to a HON. Or am I wrong? Did any HON receive an answer from LH's CEO?
While it was annoying to see that on domestic and European flights both purser and crew don't seem to bother it is actually alarming that I am hearing this now from a number of HONs for international flights in C as well: no welcome, no meal preference, no assistance offered.
Jul 18, 2012, 9:26 am
#174
Join Date: Jan 2010
Location: In transit TATL
Posts: 230
Was on LH FRA-EWR on Sunday. Fully packed flight F0,C0,Y0.
Several HON's in C
a) No greeting by Purser ( in fact I first time saw him when deplaning at EWR)
b) No preference asked before meal service by CC, only "semolina" available when it was my turn, which I did not like since I was young
c) No PA in EWR waiting for us ( useless anyway )
On the other hand when irops came up for our connecting flights due to the bad thunderstorms the two UA receptionists in the UA lounge really went extra miles to get us to airports near our final destinations. However with 45 minutes the whole departure board went from white on time to red "canceled".
Seems that they are enhancing more little things ( which not even cost a penny ) to devaluate the HON status or was it just a grumpy purser on this flight ?
Several HON's in C
a) No greeting by Purser ( in fact I first time saw him when deplaning at EWR)
b) No preference asked before meal service by CC, only "semolina" available when it was my turn, which I did not like since I was young
c) No PA in EWR waiting for us ( useless anyway )
On the other hand when irops came up for our connecting flights due to the bad thunderstorms the two UA receptionists in the UA lounge really went extra miles to get us to airports near our final destinations. However with 45 minutes the whole departure board went from white on time to red "canceled".
Seems that they are enhancing more little things ( which not even cost a penny ) to devaluate the HON status or was it just a grumpy purser on this flight ?
--The level of service by LH pursers on TATL flights has become unpredictable (meaning an overall substantial deterioration in both greeting and in leadership of the cabin crew, even by women pursers; the men are almost invariably sub-par) since the beginning of 2011.
--It's been a long time since an FA asked me beforehand for my meal preferences, although my choice has always been available.
--Whatever seat-blocking possibly existed in the past has disappeared.
--Judging by a recent experience at the FCT I imagine LH is again actively considering whether to ban HONs in whY from the FCT.
Jul 18, 2012, 4:41 pm
#176
Join Date: Apr 2008
Posts: 1,063
Mamb0 unfortunately you are spot on. I fully agree to the statement of freindlyconfines, the level of service on TATL filights seems to be constantly declining since two years. Maybe US/UA complained to Lufti to narrow the gap between the carriers and Lufty agreed.
LH Service on Asian routes is in IMHO much better ( still ? )
LH Service on Asian routes is in IMHO much better ( still ? )
Jul 18, 2012, 11:21 pm
#178
Join Date: Mar 2006
Location: STR and the rest of EMEA
Programs: LH HON, Marriott Platinum, ...
Posts: 731
Just flown RUH-MUC in Y. Very uncomfortable in the new seats. Now on an Augsburg Airways flight to VIE. Seats are much wider and more comfortable. They should use Augsburg Airways to the Middle East. Flight from RUH was empty in all classes. Purser said hello and hoped that I would enjoy the new Y seats. I would have enjoyed an upgrade but there you go 
Jul 19, 2012, 2:31 am
#179
FlyerTalk Evangelist
Join Date: Jan 2005
Location: VCE
Posts: 14,165
Jul 19, 2012, 2:45 am
#180
Join Date: Dec 2007
Location: ORD
Programs: BA, AA, SQ, UA, AC, WS, MR TIT
Posts: 8,658
I think very soon LH will drop MUC-RUH-MUC service soon. The flight flies most of the times empty and now BA will deploy 744 to RUH in order to combat LH expansion there.