M&M Flight Award Booking - FAQ and Help Thread
#136
Join Date: Sep 2006
Location: ZRH
Programs: M&M SEN (*G), HH Diamond
Posts: 2,416
1) You will only find LH, LX, OS, LO, SN... flights on www.miles-and-more.com. Partner award availability for all other *A airlines won't be displayed there.
2) UA, NH, AC... websites display all *A airlines' availability.
2) UA, NH, AC... websites display all *A airlines' availability.
#137
Join Date: Apr 2013
Posts: 17
1) You will only find LH, LX, OS, LO, SN... flights on www.miles-and-more.com. Partner award availability for all other *A airlines won't be displayed there.
2) UA, NH, AC... websites display all *A airlines' availability.
2) UA, NH, AC... websites display all *A airlines' availability.
#138
Join Date: May 2005
Location: Edinburgh
Posts: 514
#139
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,001
Then there are queues: in such cases the agent waitlists you (see above) but sends the PNR to special queues: the automated SEN award queue, the SEN special award (150%), the SEN special request, the HON request etc. Some of them are automated, some are not. The manual ones are real LH employees reviewing the case and looking at the notes in the booking along with the revenue claculation of the entire flight. Getting to a manual q is very rare though, its only used for HON and situations where a flight is cancelled etc. In any case, a negative decision is usually just documented with a dry cryptic comment in the notes of the PNR with no appeal mechanism.
#140
Join Date: Jul 2013
Location: WAW
Programs: SPG Plat, M&M SEN
Posts: 109
Also - I've had a (unconclusive) chat with M&M hotline today - so they have cancelled my itinerary as the waitlisting didn't yield any results within one week but now they are saying that it's impossible to even do the waitlisting as the system automatically rejects any attempts to do that? Seems a bit inconsistent to my taste :/ (also I'm still getting the F/8 A/5 from flighstats for my flights).
#141
Join Date: Jun 2013
Programs: SPG Plat 100, A3*G
Posts: 678
Currently seeing F2 A2 for FRA-EZE on August 30, August 31 and F3 A3 for September 1st.
How likely is it that these F seats might be released? And if yes, how soon before the flight?
I do know this is all guessing but still...
How likely is it that these F seats might be released? And if yes, how soon before the flight?
I do know this is all guessing but still...
#142
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,001
Thanks for the explanation Oliver! Just one thing - how does the one week waiting period reconcile with the monthly sweep (which would be my case as there are 4 months before the departure)? Am I presuming correctly that if your waitlisting week is not aligned / misses the revenue recalc then you're guaranteed rejection (as the availability in your booking class won't change)?
Also - I've had a (unconclusive) chat with M&M hotline today - so they have cancelled my itinerary as the waitlisting didn't yield any results within one week but now they are saying that it's impossible to even do the waitlisting as the system automatically rejects any attempts to do that? Seems a bit inconsistent to my taste :/ (also I'm still getting the F/8 A/5 from flighstats for my flights).
Also - I've had a (unconclusive) chat with M&M hotline today - so they have cancelled my itinerary as the waitlisting didn't yield any results within one week but now they are saying that it's impossible to even do the waitlisting as the system automatically rejects any attempts to do that? Seems a bit inconsistent to my taste :/ (also I'm still getting the F/8 A/5 from flighstats for my flights).
The system will not reject you to WL a new booking. The bot will reject the booking if the agent sends it to the queue again.
#143
Join Date: Jul 2004
Location: PMI
Programs: BA,LH,CX,EK SPG,IC mainly and a few others
Posts: 1,862
My waitlist has cleared after about 3 weeks^
#145
Join Date: Dec 2007
Location: ORD
Programs: BA, AA, SQ, UA, AC, WS, MR TIT
Posts: 8,655
It is tough to get O seats released on such route with this kind of loads.
#147
Join Date: Jun 2013
Programs: SPG Plat 100, A3*G
Posts: 678
Currently in the EZE lounge waiting for my flight
I would also like to add that while booking this award (First booking then 1st and 2nd rebooking) I called the US call center 4 times and the Slovenian 3 times. The Slovenian team was MUCH more friendly, cheerful even. And they seem to know how to get things done.
Last exampe: I wanted to to EZE-FRA-GRZ instead of EZE-FRA-VIE and could see availability via KVS for EZE-FRA and FRA-GRZ.
Two US agents told me that it can't be done and that they don't see any availability for EZE-GRZ.
Called the Slovenian number instead and she said the same thing at first. But then just said "hmm... let me try something... ... let's see if the system lets me do this... " and it worked
#148
Join Date: Jul 2004
Location: PMI
Programs: BA,LH,CX,EK SPG,IC mainly and a few others
Posts: 1,862
My experience with F w/l is only with e-vouchers, they have always cleared within 2 weeks of requesting, often within 1-2 days.
#150
FlyerTalk Evangelist
Join Date: Nov 2007
Location: Denver DEN-APA
Programs: AF Platinum, EK Gold, LH Senator *Gold, AA EXP OWE Hyatt Globalist
Posts: 21,556
Anyone else notice a recent change in married segment availability? LH.com shows DEN-FRA First availability and FRA-CDG Business availability but when I try DEN-CDG, I get nothing. M&M agent claimed only Economy was available for a married segment and only on one specific FRA-CDG flight. I wound up just booking two one ways for next June, DEN-FRA and FRA-DEN and will add the connectors later when RM gets their act together. BTW, looks like F is back on DEN year round.
Last edited by SFO777; Oct 1, 2014 at 8:38 am