Lufthansa Have Not Charged My Credit Card For Flights
#1
Original Poster
Join Date: Sep 2008
Location: KT7
Programs: BA & BD Gold Once Upon a Time
Posts: 530
Lufthansa Have Not Charged My Credit Card For Flights
Hi to those on the Lufthansa discussion thread.
A couple of weeks ago I booked directly on the Lufthansa website and spent several hundred UK pounds on some flights for the family.
I received confirmation e-mail, and referenece from Lufthansa, and all flights are confirmed.
Checked my credit card statement on-line a day later and the Lufthansa transaction was pending. Usually this happens for a day or so and then it becomes a debit on my credit card.
Well this time the transaction just dropped off, and now I have the confirmation from Lufthansa, but they have not billed me (these are non-refundable tickets).
I don't want to do Lufthansa's job for them, and I'm not in the mood to pursue them to invoice me. But, what would happen if I left this and didn't contact Lufthansa?
Would I get the flights for free? Or would it all kick off at the check in counter when they realise the flights have not been paid for?
Thanks in advance.
A couple of weeks ago I booked directly on the Lufthansa website and spent several hundred UK pounds on some flights for the family.
I received confirmation e-mail, and referenece from Lufthansa, and all flights are confirmed.
Checked my credit card statement on-line a day later and the Lufthansa transaction was pending. Usually this happens for a day or so and then it becomes a debit on my credit card.
Well this time the transaction just dropped off, and now I have the confirmation from Lufthansa, but they have not billed me (these are non-refundable tickets).
I don't want to do Lufthansa's job for them, and I'm not in the mood to pursue them to invoice me. But, what would happen if I left this and didn't contact Lufthansa?
Would I get the flights for free? Or would it all kick off at the check in counter when they realise the flights have not been paid for?
Thanks in advance.
#2
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,171
check if the tickets have been issued. This is indicated if you can see a ticket nummber on your reservation if you use www.checkmytrip.com or try to locate the ticket details on eitr.amadeusasia.com
Usually there is a ticketing time limit on your booking depending on the rules of the fare that was used to price your booking. If the TTL is long enough, they might ticket later.
Usually there is a ticketing time limit on your booking depending on the rules of the fare that was used to price your booking. If the TTL is long enough, they might ticket later.
#3
Original Poster
Join Date: Sep 2008
Location: KT7
Programs: BA & BD Gold Once Upon a Time
Posts: 530
Thanks, I checked www.checkmytrip.com and my booking is there.
I spoke with the credit card company at the time and they said that they had pre-authorised the funds successfully at the time of purchase, but Lufthansa had not followed through to collect the funds.
These are definitely non-refindable tickets. It's a mystery why they haven't billed me yet.
As I said I'm not chasing Lufthansa to bill me, but on the other hand will they know something's up when I go to check in?
I spoke with the credit card company at the time and they said that they had pre-authorised the funds successfully at the time of purchase, but Lufthansa had not followed through to collect the funds.
These are definitely non-refindable tickets. It's a mystery why they haven't billed me yet.
As I said I'm not chasing Lufthansa to bill me, but on the other hand will they know something's up when I go to check in?
#4
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,171
The risk is that the system will cancel your booking because no ticket was issued in time. That means you will have to run after LH and prove you did everything right to get the booking reinstated and the ticket issued with the original fare.
If you like to live with the uncertainty and are prepare to argue your way on the day of departure, be my guest
#5
Original Poster
Join Date: Sep 2008
Location: KT7
Programs: BA & BD Gold Once Upon a Time
Posts: 530
OK, been back to checkmytrip and looked at the e-ticket numbers
It says;
Only e-ticket numbers are displayed when they are issued
Document XXX-XXXXXXXXXX
Document XXX-XXXXXXXXXX
Document XXX-XXXXXXXXXX
I've left off the numbers, but these are the ticket numbers for the flights that have been issued. At the bottom it does say under flight payment - not available.
Therefore, I've definitely been given ticket numbers for each flight
It says;
Only e-ticket numbers are displayed when they are issued
Document XXX-XXXXXXXXXX
Document XXX-XXXXXXXXXX
Document XXX-XXXXXXXXXX
I've left off the numbers, but these are the ticket numbers for the flights that have been issued. At the bottom it does say under flight payment - not available.
Therefore, I've definitely been given ticket numbers for each flight
#6
Join Date: Aug 2006
Location: MUC (home), DUS (office), XXX (customer)
Programs: LH, AB, SPG, CC, Sixt, EC
Posts: 6,334
OK, been back to checkmytrip and looked at the e-ticket numbers
It says;
Only e-ticket numbers are displayed when they are issued
Document XXX-XXXXXXXXXX
Document XXX-XXXXXXXXXX
Document XXX-XXXXXXXXXX
I've left off the numbers, but these are the ticket numbers for the flights that have been issued. At the bottom it does say under flight payment - not available.
Therefore, I've definitely been given ticket numbers for each flight
It says;
Only e-ticket numbers are displayed when they are issued
Document XXX-XXXXXXXXXX
Document XXX-XXXXXXXXXX
Document XXX-XXXXXXXXXX
I've left off the numbers, but these are the ticket numbers for the flights that have been issued. At the bottom it does say under flight payment - not available.
Therefore, I've definitely been given ticket numbers for each flight
I once booked a flight with LH about a week before I flew and even the night I did the flight, I hadn't really paid for the flight. It showed up a couple of days later.
#7
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,171
OK, been back to checkmytrip and looked at the e-ticket numbers
It says;
Only e-ticket numbers are displayed when they are issued
Document XXX-XXXXXXXXXX
Document XXX-XXXXXXXXXX
Document XXX-XXXXXXXXXX
I've left off the numbers, but these are the ticket numbers for the flights that have been issued. At the bottom it does say under flight payment - not available.
Therefore, I've definitely been given ticket numbers for each flight
It says;
Only e-ticket numbers are displayed when they are issued
Document XXX-XXXXXXXXXX
Document XXX-XXXXXXXXXX
Document XXX-XXXXXXXXXX
I've left off the numbers, but these are the ticket numbers for the flights that have been issued. At the bottom it does say under flight payment - not available.
Therefore, I've definitely been given ticket numbers for each flight
#8
Join Date: Nov 2002
Location: All arround the world
Posts: 194
Once happend to me I bough tickets for my family as well, and they didn't charged it becasue my name and the name of the passangers didn't match. They sent an e-mail to my family contact to fix that, wich I did without any problem.
So maybe a good idea to ask LH if there is a problem.
So maybe a good idea to ask LH if there is a problem.
#9
Join Date: Jan 2010
Location: LHR
Programs: M&M SEN, BA
Posts: 44
Hi all
long time reader, first time poster..
The exact same thing happened to me as well last spring. Booked with LH for the whole family a short haul Europe flight. Got the e-tix everything in order. When we rolled up at the airport they couldn't check us in and indeed had no record of our booking.
We were then referred to the customer desk, spent about an hour there to finally get new tickets (at least for the same amount). But it meant that we now had four very scattered seats and had to find helpful people ready to move so that we had two pairs and were able to sit next to our 4 year olds.
I simply haven't checked my CC statement to be honnest which is why I didn't notice. But my advice is to get it sorted.. or you could be in for a nasty surprise...
long time reader, first time poster..
The exact same thing happened to me as well last spring. Booked with LH for the whole family a short haul Europe flight. Got the e-tix everything in order. When we rolled up at the airport they couldn't check us in and indeed had no record of our booking.
We were then referred to the customer desk, spent about an hour there to finally get new tickets (at least for the same amount). But it meant that we now had four very scattered seats and had to find helpful people ready to move so that we had two pairs and were able to sit next to our 4 year olds.
I simply haven't checked my CC statement to be honnest which is why I didn't notice. But my advice is to get it sorted.. or you could be in for a nasty surprise...
#10
Join Date: Sep 2005
Location: BRU
Programs: LH SEN, SN Gold, Eurostar Carte Blanche, BA, QF, AF
Posts: 6,856
#11
Original Poster
Join Date: Sep 2008
Location: KT7
Programs: BA & BD Gold Once Upon a Time
Posts: 530
Then go to http://eitr.amadeusasia.com/index.aspx and check the actual ticket to see which credit card was charged
#12
Original Poster
Join Date: Sep 2008
Location: KT7
Programs: BA & BD Gold Once Upon a Time
Posts: 530
#13
Join Date: Jan 2010
Location: LHR
Programs: M&M SEN, BA
Posts: 44
Thank you..
Hm.. very valid question. I really don't remember but will check later.. good thing I'm a bit of an email collector...
Hm.. very valid question. I really don't remember but will check later.. good thing I'm a bit of an email collector...
#14
#15
Join Date: Jul 2007
Location: exBER exBKK exLIS
Programs: lh sen
Posts: 368
Maybe your credit card has already been charged but you can`t see it yet in your online account. @:-)
Just wait some days or weeks.