Lufthansa Have Not Charged My Credit Card For Flights
Mar 5, 2010, 7:24 pm
#31
Join Date: Aug 2006
Location: MUC (home), DUS (office), XXX (customer)
Programs: LH, AB, SPG, CC, Sixt, EC
Posts: 6,334
I have a slightly different problem. Bought a ticket from Lufthansa last Dec at their office for a promotion for a trip later this month. Lufthansa has not charged me till now.
However, last week my credit card company claimed there was a suspicion of credit card fraud with someone using my card number, cancelled my card and re-issued me a new card with a new number.
I should be able to inform Lufthansa to have the billing information corrected right?
However, last week my credit card company claimed there was a suspicion of credit card fraud with someone using my card number, cancelled my card and re-issued me a new card with a new number.
I should be able to inform Lufthansa to have the billing information corrected right?
Apr 6, 2010, 2:23 pm
#33
Join Date: Apr 2010
Posts: 1
Hi to those on the Lufthansa discussion thread.
A couple of weeks ago I booked directly on the Lufthansa website and spent several hundred UK pounds on some flights for the family.
I received confirmation e-mail, and referenece from Lufthansa, and all flights are confirmed.
Checked my credit card statement on-line a day later and the Lufthansa transaction was pending. Usually this happens for a day or so and then it becomes a debit on my credit card.
Well this time the transaction just dropped off, and now I have the confirmation from Lufthansa, but they have not billed me (these are non-refundable tickets).
I don't want to do Lufthansa's job for them, and I'm not in the mood to pursue them to invoice me. But, what would happen if I left this and didn't contact Lufthansa?
Would I get the flights for free? Or would it all kick off at the check in counter when they realise the flights have not been paid for?
Thanks in advance.
A couple of weeks ago I booked directly on the Lufthansa website and spent several hundred UK pounds on some flights for the family.
I received confirmation e-mail, and referenece from Lufthansa, and all flights are confirmed.
Checked my credit card statement on-line a day later and the Lufthansa transaction was pending. Usually this happens for a day or so and then it becomes a debit on my credit card.
Well this time the transaction just dropped off, and now I have the confirmation from Lufthansa, but they have not billed me (these are non-refundable tickets).
I don't want to do Lufthansa's job for them, and I'm not in the mood to pursue them to invoice me. But, what would happen if I left this and didn't contact Lufthansa?
Would I get the flights for free? Or would it all kick off at the check in counter when they realise the flights have not been paid for?
Thanks in advance.
Jan 31, 2011, 10:54 pm
#34
Join Date: Apr 2004
Location: Boston, MA
Programs: AMEX Centurion/Platinum, SPG Platinum, ICH Platinum, UA 1K, Delta Gold, Hilton Gold
Posts: 441
I have the same issue... booked my international flight this weekend and AMEX doesn't show anything under pending or charged. I have a ticket number issued and checking the sites linked my itinerary does show up. Not sure what to make of it...
Feb 1, 2011, 3:21 am
#35
Join Date: Nov 2009
Location: PDX
Programs: Don't think it matters...
Posts: 5,240
Btw..ur ticket numer is issued as u say so not a cause for worry IMO..
Mar 9, 2011, 5:52 am
#36
Join Date: Mar 2011
Posts: 2
Lufthansa India
I too am facing a similar situation.
I have made a booking on March 2, 2011 and even today i.e. March 9, 2011 the transaction has not been processed by Lufthansa Accounts department. Also, they are completely inaccessible except if they feel like they will respond via e-mail.
I have proper Ticket numbers, and according to their own e-mail the Tickets have been issued and confirmed and good. But no charge yet on the Credit Card.
I am very worried that my Tickets may end up getting cancelled and it may be too late for me to rebook. I am trying to follow-up and complete the Transaction but am not getting any help from Lufthansa. In fact, no one on the Phone in India can provide any resolution at all and they admit this right away. They provide an e-mail ID to contact, and that's it.
It appears extremely absurd that such a reputed Airline like Lufthansa has no proper Phone access in India to resolve such important issues. Also, what is the reason behind taking weeks for running a simple transaction through.
I would definitely appreciate any advice on what I can do to ensure ticketing/travel, please. (I have checked the amadeus website and Ticket does show up there.)
Regards,
Atscat.
I have made a booking on March 2, 2011 and even today i.e. March 9, 2011 the transaction has not been processed by Lufthansa Accounts department. Also, they are completely inaccessible except if they feel like they will respond via e-mail.
I have proper Ticket numbers, and according to their own e-mail the Tickets have been issued and confirmed and good. But no charge yet on the Credit Card.
I am very worried that my Tickets may end up getting cancelled and it may be too late for me to rebook. I am trying to follow-up and complete the Transaction but am not getting any help from Lufthansa. In fact, no one on the Phone in India can provide any resolution at all and they admit this right away. They provide an e-mail ID to contact, and that's it.
It appears extremely absurd that such a reputed Airline like Lufthansa has no proper Phone access in India to resolve such important issues. Also, what is the reason behind taking weeks for running a simple transaction through.
I would definitely appreciate any advice on what I can do to ensure ticketing/travel, please. (I have checked the amadeus website and Ticket does show up there.)
Regards,
Atscat.
Mar 9, 2011, 11:01 am
#37
Join Date: Nov 2009
Location: PDX
Programs: Don't think it matters...
Posts: 5,240
I too am facing a similar situation.
I have made a booking on March 2, 2011 and even today i.e. March 9, 2011 the transaction has not been processed by Lufthansa Accounts department. Also, they are completely inaccessible except if they feel like they will respond via e-mail.
I have proper Ticket numbers, and according to their own e-mail the Tickets have been issued and confirmed and good. But no charge yet on the Credit Card.
I am very worried that my Tickets may end up getting cancelled and it may be too late for me to rebook. I am trying to follow-up and complete the Transaction but am not getting any help from Lufthansa. In fact, no one on the Phone in India can provide any resolution at all and they admit this right away. They provide an e-mail ID to contact, and that's it.
It appears extremely absurd that such a reputed Airline like Lufthansa has no proper Phone access in India to resolve such important issues. Also, what is the reason behind taking weeks for running a simple transaction through.
I would definitely appreciate any advice on what I can do to ensure ticketing/travel, please. (I have checked the amadeus website and Ticket does show up there.)
Regards,
Atscat.
I have made a booking on March 2, 2011 and even today i.e. March 9, 2011 the transaction has not been processed by Lufthansa Accounts department. Also, they are completely inaccessible except if they feel like they will respond via e-mail.
I have proper Ticket numbers, and according to their own e-mail the Tickets have been issued and confirmed and good. But no charge yet on the Credit Card.
I am very worried that my Tickets may end up getting cancelled and it may be too late for me to rebook. I am trying to follow-up and complete the Transaction but am not getting any help from Lufthansa. In fact, no one on the Phone in India can provide any resolution at all and they admit this right away. They provide an e-mail ID to contact, and that's it.
It appears extremely absurd that such a reputed Airline like Lufthansa has no proper Phone access in India to resolve such important issues. Also, what is the reason behind taking weeks for running a simple transaction through.
I would definitely appreciate any advice on what I can do to ensure ticketing/travel, please. (I have checked the amadeus website and Ticket does show up there.)
Regards,
Atscat.
AFAIK , if u have an e-ticket with a valid PNR and e-ticket number and u r able to see the details in the LH site, then its fine..
If they have not charged, they will do it surely and otherwise they will ask u to pay at the airport but IIRC, no one's ticket has been cancelled if they had a valid pnr and e-ticket number because of LH not charging.. In my view, the question is when they will charge but they will surely charge u..
Mar 10, 2011, 1:57 am
#38
Join Date: Sep 2005
Location: BRU
Programs: LH SEN, SN Gold, Eurostar Carte Blanche, BA, QF, AF
Posts: 6,856
AtsCat, I wouldn't worry at all if you have ticket numbers. The booking was only a week ago; it is quite normal that it doesn't show up yet on your credit card.
Mar 10, 2011, 2:28 am
#39
Join Date: Aug 2006
Location: MUC (home), DUS (office), XXX (customer)
Programs: LH, AB, SPG, CC, Sixt, EC
Posts: 6,334
As I have posted before, this used to be quite normal, especially with LH. They took rather long.
Recently, they got much faster though (within 2-3 days it showed up on the CC online portal)
I would not be worried though. If you want to be super save, just print your confirmed booking, so that they can not delete it out of the system or something!
Recently, they got much faster though (within 2-3 days it showed up on the CC online portal)
I would not be worried though. If you want to be super save, just print your confirmed booking, so that they can not delete it out of the system or something!
Mar 10, 2011, 5:14 am
#40
Join Date: Mar 2011
Posts: 2
abhilife2001, SmilingBoy, supermasterphil :
Thanks all very much for your replies, I appreciate your help.
Well, I sent them 3 e-mails yesterday back and forth, to the German Website Support through their Website Form and aside a couple of e-mails to the India esales e-mail ID that the Phone support had provided. Kept on and on about how the delay has been quite a lot and how some forums mention Ticket problems when Flyers land up at the airport in such cases, etc, and how I needed to have the Transaction completed for various reasons.
I think some of that worked and the Transaction was processed and has been completed overnight. I am glad that Lufthansa support decided to respond to my concern. The charge shows up on my Credit Card today, and I can make the Payment to open the limit once again for further bookings of Hotels etc.
Good Forum...please keep up the good work...
Regards,
AtsCat
Thanks all very much for your replies, I appreciate your help.
Well, I sent them 3 e-mails yesterday back and forth, to the German Website Support through their Website Form and aside a couple of e-mails to the India esales e-mail ID that the Phone support had provided. Kept on and on about how the delay has been quite a lot and how some forums mention Ticket problems when Flyers land up at the airport in such cases, etc, and how I needed to have the Transaction completed for various reasons.
I think some of that worked and the Transaction was processed and has been completed overnight. I am glad that Lufthansa support decided to respond to my concern. The charge shows up on my Credit Card today, and I can make the Payment to open the limit once again for further bookings of Hotels etc.
Good Forum...please keep up the good work...
Regards,
AtsCat
Mar 11, 2011, 1:44 am
#41
Join Date: Jan 2011
Location: Bųmlo, Norway//Port Elizabeth, South Africa
Programs: QR Silver
Posts: 222
Hi.
I had the same issue with LH, did a booking for my family and it took LH one week to charge my Diners Club card. I have now printed both my credit card statement and the e-ticket page at lh.com just to be on the safe side. But, can someone tell me what the RLOC-number on https://eitr.amadeusasia.com/index.aspx is? I tried the reservation code, but no luck.
I had the same issue with LH, did a booking for my family and it took LH one week to charge my Diners Club card. I have now printed both my credit card statement and the e-ticket page at lh.com just to be on the safe side. But, can someone tell me what the RLOC-number on https://eitr.amadeusasia.com/index.aspx is? I tried the reservation code, but no luck.
Mar 25, 2011, 6:27 am
#43
Join Date: Mar 2011
Location: UK
Posts: 2
Hello everyone,A similar thing has happened to me but with Expedia.
I booked 3 different flights with Epedia. Initially a confirmation came to say that they are contacting aitlines to see if the prices are still available. After a few days my trip itinerary did not change, therefore I called expedia. After a couple of long calls they promised the flights are confirmed. In my online itinerary it still says that thy are waiting for airline confirmation.
I also contacted each 3 airlines and they confirmed they have me on their list.
I am getting paranoid about Expedia as the reviews online are not great.
One thing I am getting paranoid about is why they didn't charge my credit card? They charged only a reservation fee! Does it mean that my flights are still not confirmed as the money is not taken.
I checked mytrip website and can see one electronic ticket number issued (which by the way does not start with 220) and flights confirmed.
I am so worried now to see that same itinerary stating that airlines needs to confirm flights (Expedia said to ignore that part!) and now even credit card is not charged. What is going on? I am really getting frustrated as this is the big journey that I have been dreaming of all mylife- I cant afford to get it ruined!
Mar 25, 2011, 7:44 am
#44
Moderator, SkyTeam and Germany
Join Date: Sep 2001
Location: FRA/STR/NUE
Programs: BA, LH, KL, EY, IHG, Marriott, Hyatt, Hilton, Radisson
Posts: 5,946
Hi Money-Girl and welcome to flyertalk!
Most important part is that a ticket number is in the booking. I wouldn't be too nervous about the actual flights not yet listed as confirmed. If you have a ticket number you should be accomodated.
You could call your airline, tel them the ticket number and ask them to look into the booking if everything is fine.
Most important part is that a ticket number is in the booking. I wouldn't be too nervous about the actual flights not yet listed as confirmed. If you have a ticket number you should be accomodated.
You could call your airline, tel them the ticket number and ask them to look into the booking if everything is fine.
Mar 25, 2011, 7:46 am
#45
FlyerTalk Evangelist
Join Date: Mar 2008
Location: Netherlands
Programs: KL Platinum; A3 Gold
Posts: 28,729
How long ago did you make the bookings? And how far in the future is your first departure?
I've never had any problems with Expedia. I don't think you really need to worry.
That the e-ticket issued so far doesn't start with 220 is nothing to be worried about. The first 3 digits indicate which airline issued the ticket - 220 is for Lufthansa (you can find a list - not sure if it's comprehensive - here - so it sounds as if this ticket is for a flight or a journey that at least commences with an airline other than Lufthansa.
I've never had any problems with Expedia. I don't think you really need to worry.
That the e-ticket issued so far doesn't start with 220 is nothing to be worried about. The first 3 digits indicate which airline issued the ticket - 220 is for Lufthansa (you can find a list - not sure if it's comprehensive - here - so it sounds as if this ticket is for a flight or a journey that at least commences with an airline other than Lufthansa.