Novotel Saigon Centre Hotel
Apr 11, 2013, 10:43 pm
#1
Original Poster
Join Date: Sep 2003
Location: W29
Programs: It's Complicated...
Posts: 6,811
Novotel Saigon Centre Hotel
Pre Arrival: Had communications with the hotel about reserving a car to meet us at the airport and to add my Le Club number to our reservation. They did respond quickly and confirmed our requests.
Arrival: There was indeed someone waiting for us upon arrival at the airport but probably would not use the car service in the future due to the fact that the van used wasn't that nice and we had to wait a bit for it to arrive. Also I should have done better research as I thought the price of 995,000 VND++ was a good price for a private car service a taxi would have been significantly cheaper and the taxis are fine.
Check In: Very friendly greeting by the staff and although there was a problem at check in as they only showed us as booking one room (our room were prepaid) but the check in agent took copies of my confirmation and checked us in and I assume they later fixed the issue as we heard no more about it. No special recognition as a Platinum but that is the rules with Novotel so no problem.
The Room: The rooms are small but very nice and typical of the newer modern Asian properties. I found the rooms comfortable and well appointed.
Restaurant: Our room rate included breakfast and it was very good with some servers being very good and some being "ok" but overall the food was very good. We also had dinner at the seafood buffet one evening and found it to be good value with a good variety of food options. We really like the outdoor patio area for having a drink and a snack. The service there was not very good though.
Location: Location is very good but I guess it depends on what you are doing. We liked the area.
Summary: If we return we certainly would not mind staying at this property again.
Arrival: There was indeed someone waiting for us upon arrival at the airport but probably would not use the car service in the future due to the fact that the van used wasn't that nice and we had to wait a bit for it to arrive. Also I should have done better research as I thought the price of 995,000 VND++ was a good price for a private car service a taxi would have been significantly cheaper and the taxis are fine.
Check In: Very friendly greeting by the staff and although there was a problem at check in as they only showed us as booking one room (our room were prepaid) but the check in agent took copies of my confirmation and checked us in and I assume they later fixed the issue as we heard no more about it. No special recognition as a Platinum but that is the rules with Novotel so no problem.
The Room: The rooms are small but very nice and typical of the newer modern Asian properties. I found the rooms comfortable and well appointed.
Restaurant: Our room rate included breakfast and it was very good with some servers being very good and some being "ok" but overall the food was very good. We also had dinner at the seafood buffet one evening and found it to be good value with a good variety of food options. We really like the outdoor patio area for having a drink and a snack. The service there was not very good though.
Location: Location is very good but I guess it depends on what you are doing. We liked the area.
Summary: If we return we certainly would not mind staying at this property again.
Apr 15, 2013, 4:59 am
#4
Join Date: Feb 2011
Location: Asia
Programs: Krisflyer, Enrich, Marco Polo, Accor, HHonors, IHG
Posts: 610
Apr 15, 2013, 8:04 pm
#5
Join Date: Jun 2007
Location: ASIA
Programs: TK Elite, ALL Plus Diamond, Marriott Platinum, Hertz PC
Posts: 3,530
Good to know... shows how often I stay at Novotels... (more a Pullman guy 
)