Control fare 'Residents only' error text?
Apr 26, 2017, 4:36 am
#1
Original Poster
Join Date: Sep 2013
Programs: BAEC Silver, Hilton Honors Gold
Posts: 627
Control fare 'Residents only' error text?
Hi,
When I search on the UK LATAM website for a LIM-CUZ flight and hover over the 'Control' fare it states that the fare is for 'Residents only' - see image below. I assume this is a bug and the text is there in error as my understanding is that the fare for residents is called 'Access' not 'Control'. Also I guess they wouldn't display fares on the UK website that cannot be purchased by UK citizens.
The same text is actually present on any English speaking location website e.g. US, Canada, Australia etc.
Thanks!
When I search on the UK LATAM website for a LIM-CUZ flight and hover over the 'Control' fare it states that the fare is for 'Residents only' - see image below. I assume this is a bug and the text is there in error as my understanding is that the fare for residents is called 'Access' not 'Control'. Also I guess they wouldn't display fares on the UK website that cannot be purchased by UK citizens.
The same text is actually present on any English speaking location website e.g. US, Canada, Australia etc.
Thanks!
Apr 26, 2017, 2:34 pm
#3
Original Poster
Join Date: Sep 2013
Programs: BAEC Silver, Hilton Honors Gold
Posts: 627
Apr 26, 2017, 8:52 pm
#4
Join Date: Aug 2016
Programs: LATAMPASS Silver, SkyMiles Silver Medallion
Posts: 447
Well, it seems it's a mistranslation.
On the spanish page it says this restriction only applies to Base and Access fares. Even hovering over the Control fare, it doesn't mention anything about residence
On the spanish page it says this restriction only applies to Base and Access fares. Even hovering over the Control fare, it doesn't mention anything about residence
Apr 27, 2017, 8:45 am
#5
Join Date: Jan 2016
Programs: LANPASS
Posts: 368
the guy I know who knows a guy says such guy (ok, this is getting confusing)...
My friend says he got an insider on the phone and they told him it's most likely a mistake and there should be no problem purchasing the Control family
My friend says he got an insider on the phone and they told him it's most likely a mistake and there should be no problem purchasing the Control family
Apr 27, 2017, 1:14 pm
#6
Original Poster
Join Date: Sep 2013
Programs: BAEC Silver, Hilton Honors Gold
Posts: 627
Thanks again!
May 3, 2017, 6:46 am
#7
Original Poster
Join Date: Sep 2013
Programs: BAEC Silver, Hilton Honors Gold
Posts: 627
. Probably a big ask but do you know if they are planning to fix it? There are lots of worried and confused people over on the Tripadvisor forum being told conflicting information by LATAM on the phone. Thanks.
May 3, 2017, 11:36 am
#8
Join Date: Jan 2016
Programs: LANPASS
Posts: 368
I have no information regarding that, but I'll see if I can find something out.
And yes, they may get conflicting information from LATAM on the phone (the first tier of the service desk is an outsourced tier which is trained to get information mostly from the website, not from the reservation system, so this is the quintessential YMMV)
I'll make a couple phone calls and post back if I get anything useful in response
And yes, they may get conflicting information from LATAM on the phone (the first tier of the service desk is an outsourced tier which is trained to get information mostly from the website, not from the reservation system, so this is the quintessential YMMV)
I'll make a couple phone calls and post back if I get anything useful in response
May 3, 2017, 12:30 pm
#9
Original Poster
Join Date: Sep 2013
Programs: BAEC Silver, Hilton Honors Gold
Posts: 627
I have no information regarding that, but I'll see if I can find something out.
And yes, they may get conflicting information from LATAM on the phone (the first tier of the service desk is an outsourced tier which is trained to get information mostly from the website, not from the reservation system, so this is the quintessential YMMV)
I'll make a couple phone calls and post back if I get anything useful in response
And yes, they may get conflicting information from LATAM on the phone (the first tier of the service desk is an outsourced tier which is trained to get information mostly from the website, not from the reservation system, so this is the quintessential YMMV)
I'll make a couple phone calls and post back if I get anything useful in response
.