Denied fast track security at MAD
#1
Original Poster
Join Date: Jul 2010
Location: Betwixt SEA and LHR
Programs: BAEC GGL/CCR, AS Gold MVP, IC RA, IHG Spire Elite, HH Diamond, Dennis The Menace Fan Club
Posts: 1,354
Denied fast track security at MAD
Hi folks.
I was denied access to fast track security at MAD T4 flying on LATAM in J and as a Oneworld Emerald. Is this correct?
Surely not?
I was denied access to fast track security at MAD T4 flying on LATAM in J and as a Oneworld Emerald. Is this correct?
Surely not?
#2
Join Date: Feb 2016
Location: Madrid, Spain
Programs: LATAM PASS B.SignatureAIR EUROPA PLATINUM, AZ FAP CLUB, TK ELITE, AV DIAMOND, HILTON DIAMOND, GULF G
Posts: 46
Madrid Fast track is very rare, always i flew with Latam from Madrid i was denied to used it(always emerald and J pax) they say "only IB", other day flying with IB i can access without problem, last month flying with AB i can used it. In oneworld website appear only avaliable for IB and AA, but i used it with several more airlines flying Y and being emerald. The rare think is if you are flying LA, but you have sapphire or emerald status issued by IB+ you can access (oro, platino, singular)
#3
Join Date: Nov 2016
Location: London, Hong Kong
Programs: OZ*G, LA/Emerald, StarbucksHK Lifetime Gold
Posts: 50
Strange thing is that when looking at past history in the Lounge, Ben Schlappig from OMAAT had Fast Track access on the same route just a year ago.. something must have happened this year.
#5
Join Date: Nov 2016
Location: London, Hong Kong
Programs: OZ*G, LA/Emerald, StarbucksHK Lifetime Gold
Posts: 50
One would have thought being a business class passenger and a OWE at a oneworld hub get fast track.... to be fair the regular line wasn't long either, but the staff were equally disgruntled.
#7
Original Poster
Join Date: Jul 2010
Location: Betwixt SEA and LHR
Programs: BAEC GGL/CCR, AS Gold MVP, IC RA, IHG Spire Elite, HH Diamond, Dennis The Menace Fan Club
Posts: 1,354
However, all of the airport signage directing you to the VIP Fast Track also feature OW Emerald and Sapphire logos on them... go figure.
I was a OW Emerald travelling in business class on a Oneworld operated and marketed flight from a OW hub airport. Crazy that you should be denied access to Fast Track security.
#10
Join Date: Feb 2017
Programs: LATAM Pass, Hilton Honors, SPG, Marriott Rewards
Posts: 18
In July 2016 flew LA's MAD-FRA in Premium Business and was also denied the Fast Track Security service.
I was flying in to MAD from GRU also in Premium Business.
The guy said LATAM wasn't included and pointed to the dash which shows a few airlines logos, which are the ones supposedly allowed to the service, and LATAM wasn't in it.
I was flying in to MAD from GRU also in Premium Business.
The guy said LATAM wasn't included and pointed to the dash which shows a few airlines logos, which are the ones supposedly allowed to the service, and LATAM wasn't in it.
#11
FlyerTalk Evangelist
Join Date: Feb 2002
Location: Montreux CH
Programs: FB Platinum, M&M FTL, BA Blue
Posts: 11,526
I was refused in October when I flew the classic MAD-FRA 5th Freedom route on LA in business. They weren't rude, just said that LATAM doesn't pay for Fasttrack at MAD. Luckily there were very few people at normal security. I was even doubting I would get lounge access, but that worked out a k.
#13
Join Date: May 2011
Programs: FB plf; IB oro; LA black
Posts: 457
The fact is not being negated the entry, it is that there are signs (more than one) on the way with indications of oneWorld emerald ...
#14
Join Date: Oct 2012
Location: LCA/KUL/RGN
Programs: RJ Gold, AZ E+, Air Asia Platinum
Posts: 2,184
LATAM decided that it's not worth it for them to pay for any of their pax,so they don't get access. I don't see what does MAD being a OW hub has to do with any of it.
#15