TAM seat selection ?
Jul 28, 2015, 9:25 am
#1
Original Poster
Join Date: Dec 2003
Location: Charlottesville, Va. USA
Posts: 1,748
TAM seat selection ?
I booked a TAM business award ticket through AA for next March 16. The flight is MAO/MIA. I am trying to figure out how to change my seat assignment. The reservation for my wife and I shows us in seats 3J & 3L. When I look at the seating chart for 767s on the TAM web site it does not show a seat 3J&3L. When I go to the manage my booking and bring up my reservation I can't find any way to get to the seat selection? Can anyone help me?
Thanks.
Thanks.
Jul 28, 2015, 10:21 am
#2
FlyerTalk Evangelist
Join Date: Jul 1999
Location: Over the Bay Bridge, CA
Programs: Jumbo mas
Posts: 38,591
There is a time-tested method to resolve these issues. However, some spend hours in frustration because of their allergy to the time-tested method.
Might I recommend using one of these (or a relative of same) to speak with a TAM representative regarding your seat selection?
Might I recommend using one of these (or a relative of same) to speak with a TAM representative regarding your seat selection?
Jul 28, 2015, 12:26 pm
#3
Join Date: Jan 2015
Location: MAD
Programs: LATAMPass Gold, AA Gold, DL Silver Medallion
Posts: 456
I did something like that last year. What worked for me was to call AA and get my TAM reservation code (which is different from the AA reservation code) and then use that code in TAM's website to alter the reservation.
Jul 28, 2015, 2:50 pm
#4
Join Date: Jan 2015
Location: MAD
Programs: LATAMPass Gold, AA Gold, DL Silver Medallion
Posts: 456
Oops, I meant record locator. If you call TAM they won't be able to get it, but AA will do it and it will take less time, just tell them that you want it for the check in (bc you'll have to use the TAM record locator for that, sometimes the AA won't work).
Aug 3, 2015, 3:39 am
#6
Join Date: Jul 2009
Location: CBG
Programs: QR Platinum, ITA Executive, HH Silver, IHG Silver
Posts: 236
I have the same problem. By going to TAM's mobile site (m.tam.com.br) and finding you booking, click on 'Quick actions' on the top right. There is an option to choose seats there, but for me it's not active.
Aug 4, 2015, 1:14 pm
#9
FlyerTalk Evangelist
Join Date: Jan 2005
Location: home = LAX
Posts: 25,932
A mobile site should also work from a tablet, if you have access to one of those. (It may be easier to borrow a tablet to try a site than to borrow someone's smart phone!)
Aug 7, 2015, 3:51 pm
#11
Join Date: Aug 2008
Location: LHR
Programs: BAEC GGL & CCR / QF LTG
Posts: 829
Works fine in a web browser, you just need to click the white on red up arrow at the bottom of the image when the page loads. You can then see "Review booking" to enter your PNR and last name.
Oct 1, 2015, 7:31 am
#13
Join Date: Jan 2007
Location: NYC
Programs: UA Platinum, Alaska MVP Gold
Posts: 223
I was able to view the mobile site on my desktop computer. Unfortunately, both the desktop and mobile site do not support changes to the itinerary (this includes editing seats, or purchasing an Espaco+ seat, which is what I was hoping to do).
I tried calling TAM and the agent told me that she could not sell an Espaco+ seat to me, either. Online check-in is the only option to purchase an extra space seat when the ticket is booked through a travel agent (which in my case was necessary, as the itinerary includes multiple airlines). I suppose that only itineraries booked directly with TAM can be edited online or through the mobile site.
I tried calling TAM and the agent told me that she could not sell an Espaco+ seat to me, either. Online check-in is the only option to purchase an extra space seat when the ticket is booked through a travel agent (which in my case was necessary, as the itinerary includes multiple airlines). I suppose that only itineraries booked directly with TAM can be edited online or through the mobile site.
Oct 11, 2015, 3:06 pm
#15
Join Date: Jul 2011
Posts: 1,632
I don't necessarily need to change my seats, but I can't even see WHAT seats I have on a TAM ticket. I booked an award ticket through AA, and I see the "SEAT PREASSIGNMENT" section when I go onto the TAM website. But I also have a cash ticket on the same flight (purchased through an OTA), and although I can pull up the reservation I can't seem to find the seat preassignment section. Am I missing something? Thanks.
