LAN would not confirm my KA award flights
Apr 15, 2015, 1:14 pm
#1
Original Poster
Join Date: Jun 2012
Location: BOS
Programs: BA GLD, A3 GLD, TK GLD, UA SIL, HILTON DIA, HYATT DIA, IHG PA, MR GLD, ACCOR PLT, SPG GLD
Posts: 88
LAN would not confirm my KA award flights
As I was trying to burn my last 12,000 KMs with LAN, after numerous calls, LAN was not able to confirm my award booking from CAN-HKG on Dragon Airlines(KA), despite seeing over 9 economy award(X) seats for my dates on the BA website. I am beyond frustrated at this point, the call center is absolutely the worst. Any ideas or suggestions?
Apr 17, 2015, 1:00 pm
#3
Ambassador: LATAM
Join Date: Aug 2010
Location: PNA
Programs: BAEC Silver
Posts: 4,648
I cannot see why LAN would not be able to ticket this, normal advice would be to hang up and call again but OP has clearly done that.
Apr 20, 2015, 2:10 pm
#4
Original Poster
Join Date: Jun 2012
Location: BOS
Programs: BA GLD, A3 GLD, TK GLD, UA SIL, HILTON DIA, HYATT DIA, IHG PA, MR GLD, ACCOR PLT, SPG GLD
Posts: 88
Using the train service would require a transfer from the airport to the hong-ham train station, when you have too much luggage with you, it could be a pain in the rear. Also the train tickets are hard to get nowadays...oftentimes soldout due to large mainland visitors' demands.
Apr 20, 2015, 2:12 pm
#5
Original Poster
Join Date: Jun 2012
Location: BOS
Programs: BA GLD, A3 GLD, TK GLD, UA SIL, HILTON DIA, HYATT DIA, IHG PA, MR GLD, ACCOR PLT, SPG GLD
Posts: 88
@Johnny that is a very reasonable guess! After 12th time calling them I finally got it to work, I will avoid LANPASS KMs from now on.
It's possible the OP is using 72 hour TWOV at CAN in which case they need to leave on a flight. By all means correct me if I am wrong with that.
I cannot see why LAN would not be able to ticket this, normal advice would be to hang up and call again but OP has clearly done that.
I cannot see why LAN would not be able to ticket this, normal advice would be to hang up and call again but OP has clearly done that.