Frustrated with award reservation - need help
#1
Original Poster
Join Date: Dec 2014
Programs: Lanpass, AAdvantage
Posts: 61
Frustrated with award reservation - need help
Called to book a ORD-YYZ on AA. KVS shows availability in business. Checked on the Qantas site and can also see business availability (hence my assumption is Lan should see that availability as well).
(I call the premium "english" speaking callcenter. Rep tells me I can't book that flight at all since it is American Eagle which is not part of Oneworld... I'm about to HUCA since I realized this is not going to work. Unbelievable. Upon me insisting he's wrong he checks and confirms that of course I can in fact book an American Eagle flight using lanpass km.)
However, he doesn't see availability. How can there be availability for Qantas and not for Lan? Is he just wrong? Any suggestion?
thanks
(I call the premium "english" speaking callcenter. Rep tells me I can't book that flight at all since it is American Eagle which is not part of Oneworld... I'm about to HUCA since I realized this is not going to work. Unbelievable. Upon me insisting he's wrong he checks and confirms that of course I can in fact book an American Eagle flight using lanpass km.)
However, he doesn't see availability. How can there be availability for Qantas and not for Lan? Is he just wrong? Any suggestion?
thanks
#2
FlyerTalk Evangelist
Join Date: Jan 2004
Location: Worldwide
Posts: 12,949
What's the Flight #/Date in question?
#4
FlyerTalk Evangelist
Join Date: Jan 2004
Location: Worldwide
Posts: 12,949
There is currently no Award Availability on the return flight:
[KVS Tool 7.7.6/Diamond - Awards/BA-OneWorld]
[KVS Tool 7.7.6/Diamond - Awards/BA-OneWorld]
Please check your MSIE Cookie Settings and restart the KVS Tool:
http://Help.KVSTool.com/#Cookies
http://Help.KVSTool.com/#Clear
[KVS Tool 7.7.6/Diamond - Awards/BA-OneWorld]
Code:
ORD Chicago O'Hare Intl IL US [KORD]
YYZ Toronto Lester B Pearson Intl ON CA [CYYZ]
THU 25 Jun 2015 | 1 Seat
Carrier Flight From Depart To Arrive St Award Availability
--------- ------ ---- -------- ---- -------- --- -- ------------------
AA/MQ 3179 ORD 06:55 YYZ 09:32 CS2 YS0
AA/MQ 3264 ORD 15:00 YYZ 17:42 CS1 YS0
AA/MQ 3093 ORD 16:59 YYZ 19:46 CS1 YS0
AA/MQ 3229 ORD 18:30 YYZ 21:18 CS1 YS0
AA 394 ORD 07:15 LGA 10:28 YS1
-> AA/MQ 3039 LGA 11:40 YYZ 13:19 CS+ YS0
AA 1682 ORD 08:55 LGA 12:08 YS1
-> AA/MQ 3427 LGA 13:36 YYZ 15:18 CS0 YS+
Code:
YYZ Toronto Lester B Pearson Intl ON CA [CYYZ] ORD Chicago O'Hare Intl IL US [KORD] FRI 26 Jun 2015 | 1 Seat Carrier Flight From Depart To Arrive St Award Availability --------- ------ ---- -------- ---- -------- --- -- ------------------ AA/MQ 3516 YYZ 15:15 ORD 16:05 CS2 YS0 AA/MQ 3216 YYZ 18:22 ORD 19:18 CS3 YS0 AA/MQ 3348 YYZ 20:29 ORD 21:10 CS1 YS0
http://Help.KVSTool.com/#Cookies
http://Help.KVSTool.com/#Clear
#5
Original Poster
Join Date: Dec 2014
Programs: Lanpass, AAdvantage
Posts: 61
Well, by the time you checked it WAS gone. Now it's gone on the outbound leg as well so no point in further pursuing this. I'm positive though I was looking at the Qantas website and the available business seat on AA was there... yet the Lan agent couldn't see it. Better luck next time.
#6
Join Date: Jan 2013
Posts: 1,435
#7
FlyerTalk Evangelist
Join Date: Jan 2004
Location: Worldwide
Posts: 12,949
Well, by the time you checked it WAS gone. Now it's gone on the outbound leg as well so no point in further pursuing this. I'm positive though I was looking at the Qantas website and the available business seat on AA was there... yet the Lan agent couldn't see it. Better luck next time.
As noted in the AA section of the KVS Tool User Guide, the [Awards/BA-OneWorld] Method should be used instead:
http://Help.KVSTool.com/#AA
#8
FlyerTalk Evangelist
Join Date: Jan 2004
Location: Worldwide
Posts: 12,949
However, KVS Tool makes it easy to periodically [re-]check for Award Availability.
#9
Original Poster
Join Date: Dec 2014
Programs: Lanpass, AAdvantage
Posts: 61
I switched to using the BA method:
[KVS Tool 7.7.2/Diamond - Awards/BA-OneWorld]
[KVS Tool 7.7.2/Diamond - Awards/BA-OneWorld]
Doesn't that mean there is availability on the outbound and inbound?
[KVS Tool 7.7.2/Diamond - Awards/BA-OneWorld]
Code:
ORD Chicago O'Hare Intl IL US [KORD]
YYZ Toronto Lester B Pearson Intl ON CA [CYYZ]
THU 25 Jun 2015 | 1 Seat
Carrier Flight From Depart To Arrive St Award Availability
--------- ------ ---- -------- ---- -------- --- -- ------------------
AA/MQ 3179 ORD 06:55 YYZ 09:32 CS2 YS0
AA/MQ 3264 ORD 15:00 YYZ 17:42 CS1 YS0
AA/MQ 3093 ORD 16:59 YYZ 19:46 CS1 YS0
[KVS Tool 7.7.2/Diamond - Awards/BA-OneWorld]
Code:
YYZ Toronto Lester B Pearson Intl ON CA [CYYZ]
ORD Chicago O'Hare Intl IL US [KORD]
FRI 26 Jun 2015 | 1 Seat
Carrier Flight From Depart To Arrive St Award Availability
--------- ------ ---- -------- ---- -------- --- -- ------------------
AA/MQ 3516 YYZ 15:15 ORD 16:05 CS2 YS0
AA/MQ 3216 YYZ 18:22 ORD 19:18 CS3 YS0
AA/MQ 3348 YYZ 20:29 ORD 21:10 CS1 YS0
#10
FlyerTalk Evangelist
Join Date: Jan 2004
Location: Worldwide
Posts: 12,949
Yes, it does.
For tips on dealing with Agents, who may claim otherwise, please see http://Help.KVSTool.com/#AgentSaysNo
For tips on dealing with Agents, who may claim otherwise, please see http://Help.KVSTool.com/#AgentSaysNo
#11
Original Poster
Join Date: Dec 2014
Programs: Lanpass, AAdvantage
Posts: 61
I understand but regarding LAN, and maybe other folks can chime in here, if I can't see the AA availability on the Lanpass site the agents can't see it either and nothing I've tried so far has worked.