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Frustrated with award reservation - need help

Frustrated with award reservation - need help

Old Apr 3, 2015, 11:46 am
  #1  
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Programs: Lanpass, AAdvantage
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Frustrated with award reservation - need help

Called to book a ORD-YYZ on AA. KVS shows availability in business. Checked on the Qantas site and can also see business availability (hence my assumption is Lan should see that availability as well).

(I call the premium "english" speaking callcenter. Rep tells me I can't book that flight at all since it is American Eagle which is not part of Oneworld... I'm about to HUCA since I realized this is not going to work. Unbelievable. Upon me insisting he's wrong he checks and confirms that of course I can in fact book an American Eagle flight using lanpass km.)

However, he doesn't see availability. How can there be availability for Qantas and not for Lan? Is he just wrong? Any suggestion?

thanks
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Old Apr 3, 2015, 4:04 pm
  #2  
KVS
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Question

Originally Posted by ORDSCL
Called to book a ORD-YYZ on AA. KVS shows availability in business. Checked on the Qantas site and can also see business availability (hence my assumption is Lan should see that availability as well).
That is correct.

Originally Posted by ORDSCL
However, he doesn't see availability.
What's the Flight #/Date in question?
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Old Apr 3, 2015, 5:52 pm
  #3  
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AA3179 ORD YYZ on 6/25
AA3134 YYZ ORD on 6/26

btw, I reset my pin on qantas.com, updated KVS but it's showing MSIE cookies error, any suggestion?
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Old Apr 4, 2015, 10:10 am
  #4  
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Originally Posted by ORDSCL
AA3179 ORD YYZ on 6/25
AA3134 YYZ ORD on 6/26
There is currently no Award Availability on the return flight:

[KVS Tool 7.7.6/Diamond - Awards/BA-OneWorld]
Code:
ORD  Chicago O'Hare Intl IL US [KORD]
YYZ  Toronto Lester B Pearson Intl ON CA [CYYZ]
THU  25 Jun 2015 | 1 Seat

Carrier    Flight  From  Depart    To    Arrive         St  Award Availability
---------  ------  ----  --------  ----  --------  ---  --  ------------------
AA/MQ      3179    ORD   06:55     YYZ   09:32              CS2  YS0
AA/MQ      3264    ORD   15:00     YYZ   17:42              CS1  YS0
AA/MQ      3093    ORD   16:59     YYZ   19:46              CS1  YS0
AA/MQ      3229    ORD   18:30     YYZ   21:18              CS1  YS0
AA         394     ORD   07:15     LGA   10:28              YS1
 -> AA/MQ  3039    LGA   11:40     YYZ   13:19              CS+  YS0
AA         1682    ORD   08:55     LGA   12:08              YS1
 -> AA/MQ  3427    LGA   13:36     YYZ   15:18              CS0  YS+
[KVS Tool 7.7.6/Diamond - Awards/BA-OneWorld]
Code:
YYZ  Toronto Lester B Pearson Intl ON CA [CYYZ]
ORD  Chicago O'Hare Intl IL US [KORD]
FRI  26 Jun 2015 | 1 Seat

Carrier    Flight  From  Depart    To    Arrive         St  Award Availability
---------  ------  ----  --------  ----  --------  ---  --  ------------------
AA/MQ      3516    YYZ   15:15     ORD   16:05              CS2  YS0
AA/MQ      3216    YYZ   18:22     ORD   19:18              CS3  YS0
AA/MQ      3348    YYZ   20:29     ORD   21:10              CS1  YS0
Originally Posted by ORDSCL
btw, I reset my pin on qantas.com, updated KVS but it's showing MSIE cookies error, any suggestion?
Please check your MSIE Cookie Settings and restart the KVS Tool:

http://Help.KVSTool.com/#Cookies
http://Help.KVSTool.com/#Clear
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Old Apr 6, 2015, 8:54 am
  #5  
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Well, by the time you checked it WAS gone. Now it's gone on the outbound leg as well so no point in further pursuing this. I'm positive though I was looking at the Qantas website and the available business seat on AA was there... yet the Lan agent couldn't see it. Better luck next time.
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Old Apr 6, 2015, 12:29 pm
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Originally Posted by KVS
That is correct.



What's the Flight #/Date in question?
Does KVS show you dates (or approximations) when an airline might open up seats for award travel? I mean if no award seats are CURRENTLY available, does KVS help you find out when those seats might open?
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Old Apr 6, 2015, 12:57 pm
  #7  
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Originally Posted by ORDSCL
Well, by the time you checked it WAS gone. Now it's gone on the outbound leg as well so no point in further pursuing this. I'm positive though I was looking at the Qantas website and the available business seat on AA was there... yet the Lan agent couldn't see it. Better luck next time.
QF website is not a reliable source for AA Award Availability.
As noted in the AA section of the KVS Tool User Guide, the [Awards/BA-OneWorld] Method should be used instead:

http://Help.KVSTool.com/#AA
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Old Apr 6, 2015, 12:59 pm
  #8  
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Originally Posted by cheaptom
Does KVS show you dates (or approximations) when an airline might open up seats for award travel? I mean if no award seats are CURRENTLY available, does KVS help you find out when those seats might open?
No tool can predict something that may or may not happen in the future.

However, KVS Tool makes it easy to periodically [re-]check for Award Availability.
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Old Apr 7, 2015, 9:48 am
  #9  
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I switched to using the BA method:

[KVS Tool 7.7.2/Diamond - Awards/BA-OneWorld]
Code:
ORD  Chicago O'Hare Intl IL US [KORD]
YYZ  Toronto Lester B Pearson Intl ON CA [CYYZ]
THU  25 Jun 2015 | 1 Seat

Carrier    Flight  From  Depart    To    Arrive         St  Award Availability
---------  ------  ----  --------  ----  --------  ---  --  ------------------
AA/MQ      3179    ORD   06:55     YYZ   09:32              CS2  YS0
AA/MQ      3264    ORD   15:00     YYZ   17:42              CS1  YS0
AA/MQ      3093    ORD   16:59     YYZ   19:46              CS1  YS0


[KVS Tool 7.7.2/Diamond - Awards/BA-OneWorld]
Code:
YYZ  Toronto Lester B Pearson Intl ON CA [CYYZ]
ORD  Chicago O'Hare Intl IL US [KORD]
FRI  26 Jun 2015 | 1 Seat

Carrier    Flight  From  Depart    To    Arrive         St  Award Availability
---------  ------  ----  --------  ----  --------  ---  --  ------------------
AA/MQ      3516    YYZ   15:15     ORD   16:05              CS2  YS0
AA/MQ      3216    YYZ   18:22     ORD   19:18              CS3  YS0
AA/MQ      3348    YYZ   20:29     ORD   21:10              CS1  YS0
Doesn't that mean there is availability on the outbound and inbound?
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Old Apr 7, 2015, 10:11 am
  #10  
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Originally Posted by ORDSCL
I switched to using the BA method:
Originally Posted by ORDSCL
Doesn't that mean there is availability on the outbound and inbound?
Yes, it does.

For tips on dealing with Agents, who may claim otherwise, please see http://Help.KVSTool.com/#AgentSaysNo
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Old Apr 7, 2015, 10:14 am
  #11  
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I understand but regarding LAN, and maybe other folks can chime in here, if I can't see the AA availability on the Lanpass site the agents can't see it either and nothing I've tried so far has worked.
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