Experiences with AKL-SYD LA801 upgrade benefit..
Sep 13, 2014, 3:54 am
#1
Original Poster
Join Date: Jun 2013
Location: New Zealand
Programs: Air New Zealand Gold / Korean Air Morning Calm / Qatar Gold / Hilton Gold / Hyatt Platinum
Posts: 81
Experiences with AKL-SYD LA801 upgrade benefit..
Hey everyone.
I'm currently a Comodoro member and so have unlimited upgrade benefits to use.
I have never used an 'upgrade' before so I don't know what really happens and was wondering when I find out if I'm upgraded or not at AKL airport.
I know I request one online when I'm checking in - but do I get to know when at check-in at the airport or at the gate? Am I supposed to go up to the gate person and ask if my upgrade has been successful??
Please help..
Many thanks in advance
I'm currently a Comodoro member and so have unlimited upgrade benefits to use.
I have never used an 'upgrade' before so I don't know what really happens and was wondering when I find out if I'm upgraded or not at AKL airport.
I know I request one online when I'm checking in - but do I get to know when at check-in at the airport or at the gate? Am I supposed to go up to the gate person and ask if my upgrade has been successful??
Please help..
Many thanks in advance
Sep 13, 2014, 9:19 am
#2
Join Date: Jul 2007
Location: Flew over the Equator 55 times last 3 years
Programs: LANPASS Comodoro (Emerald), others
Posts: 2,957
Hi. LAN has recently initiated on-line upgrade list. After your request the upgrade (at T-48 hopefully) you can see your place on the upgrade list. It is on dropdown menu when you log into your account and will even find your flights. Check the number of available seats in J by EF or dummy booking and judge your odds of success. When at airport check-in they can just give you the upgrade if there are lots of free seats or more likely give you the new BP at the gate. They will call you there or if arriving from lounge hand it to you then. Good luck!
Sep 13, 2014, 7:16 pm
#3
Original Poster
Join Date: Jun 2013
Location: New Zealand
Programs: Air New Zealand Gold / Korean Air Morning Calm / Qatar Gold / Hilton Gold / Hyatt Platinum
Posts: 81
Hi.
Thanks for your reply
When it says I can check-in from T-48, does it mean T-48 from my flight time exactly? Or is it general 2 days before (so I can check-in two days before from midnight?)
Many thanks.
Thanks for your reply
When it says I can check-in from T-48, does it mean T-48 from my flight time exactly? Or is it general 2 days before (so I can check-in two days before from midnight?)
Many thanks.
Sep 14, 2014, 1:21 am
#4
Join Date: Jul 2010
Location: Small town near RNO
Programs: Delta 1MM/PM, BAEC GGL, Asiana Diamond Plus(Lifetime), AC *Tangerine
Posts: 897
T-48 is the actual local flight time. LAN.com will also not check you in for any segments that haven't reached T-48 yet, for them so you'll have to do each one them as they come up.
Sep 14, 2014, 5:37 pm
#5
Original Poster
Join Date: Jun 2013
Location: New Zealand
Programs: Air New Zealand Gold / Korean Air Morning Calm / Qatar Gold / Hilton Gold / Hyatt Platinum
Posts: 81
Hmm.. one more question
I have one more passenger on my booking.. and I want to request an upgrade for him as well using my coupons that I get as a Comodoro..
How do I do that? When I check-in for him and myself and request an upgrade for me, will there be option for me to use MY upgrade coupons for my companion?? I've never done this before and I want it to go as smoothly as possible..
BTW, my companion is not a LANPASS member. I hope this doesn't affect the upgrade request for him.
Thanks,
I have one more passenger on my booking.. and I want to request an upgrade for him as well using my coupons that I get as a Comodoro..
How do I do that? When I check-in for him and myself and request an upgrade for me, will there be option for me to use MY upgrade coupons for my companion?? I've never done this before and I want it to go as smoothly as possible..
BTW, my companion is not a LANPASS member. I hope this doesn't affect the upgrade request for him.
Thanks,
Sep 15, 2014, 4:28 am
#6
Join Date: Jul 2007
Location: Flew over the Equator 55 times last 3 years
Programs: LANPASS Comodoro (Emerald), others
Posts: 2,957
Hmm. Haven't done that so I do not know the how, but the good news is I think your companion gets your status i.e. gets upgraded with you (if there are seats).
Sep 15, 2014, 3:55 pm
#7
Ambassador, LATAM
Join Date: Aug 2009
Location: Lima, Perú
Programs: LATAM, Lifemiles
Posts: 854
I have one more passenger on my booking.. and I want to request an upgrade for him as well using my coupons that I get as a Comodoro..
How do I do that? When I check-in for him and myself and request an upgrade for me, will there be option for me to use MY upgrade coupons for my companion?? I've never done this before and I want it to go as smoothly as possible..
BTW, my companion is not a LANPASS member. I hope this doesn't affect the upgrade request for him.
How do I do that? When I check-in for him and myself and request an upgrade for me, will there be option for me to use MY upgrade coupons for my companion?? I've never done this before and I want it to go as smoothly as possible..
BTW, my companion is not a LANPASS member. I hope this doesn't affect the upgrade request for him.
If you have any issues (I've had problems selecting elite-only seats for companions when checking-in), just call the elite LANPASS line and they should be able to fix it!
Sep 16, 2014, 1:31 am
#8
Original Poster
Join Date: Jun 2013
Location: New Zealand
Programs: Air New Zealand Gold / Korean Air Morning Calm / Qatar Gold / Hilton Gold / Hyatt Platinum
Posts: 81
Yes, first you check-in for both passengers and then when you request the upgrade, you'll be able to request it for both as well (using your companion coupons) if desired. Your companion will also be listed as Comodoro on the upgrade list (will be listed right after you on the list). If I remember correctly, you can even do this with passengers on other bookings (when traveling on the same flight as the Comodoro elite).
If you have any issues (I've had problems selecting elite-only seats for companions when checking-in), just call the elite LANPASS line and they should be able to fix it!
If you have any issues (I've had problems selecting elite-only seats for companions when checking-in), just call the elite LANPASS line and they should be able to fix it!
How many times have you been upgraded as a Comodoro member? It's my first time upgrading using Comodoro benefit and I don't know if this benefit is actually really enforced (as in, if there are seats in Business, they actually upgrade us).
Sep 16, 2014, 3:54 am
#9
Join Date: Jul 2007
Location: Flew over the Equator 55 times last 3 years
Programs: LANPASS Comodoro (Emerald), others
Posts: 2,957
Oh for sure it is used and useful. One of the nice benefits I've used many times. A success rate of over 90% (being judicious about finding likely seat available flights and checking in early to be #1 on the upgrade list.) But it is really hard to predict because of up to the last minute changes. Had situations where thought there was no way but got the upgrade, others when I thought it a slam dunk but no.
Sep 18, 2014, 8:35 pm
#10
Original Poster
Join Date: Jun 2013
Location: New Zealand
Programs: Air New Zealand Gold / Korean Air Morning Calm / Qatar Gold / Hilton Gold / Hyatt Platinum
Posts: 81
Thanks for all your helpful replies
Can someone be kind enough to check on ExpertFlyer (as I don't have a premium subscription) the availability of business class seats on the Friday 26th September on LA801 6am flight out of AKL to SYD, because I want to see the chance of two of us getting upgraded or not.
Thanks in advance.
Can someone be kind enough to check on ExpertFlyer (as I don't have a premium subscription) the availability of business class seats on the Friday 26th September on LA801 6am flight out of AKL to SYD, because I want to see the chance of two of us getting upgraded or not.
Thanks in advance.
Sep 18, 2014, 11:22 pm
#11
FlyerTalk Evangelist
Join Date: Apr 2002
Location: SYD
Programs: QF WP/LTG | UA P
Posts: 13,529
