LAN Business Class experience
#16
FlyerTalk Evangelist
Join Date: Jul 1999
Location: Over the Bay Bridge, CA
Programs: Jumbo mas
Posts: 38,506
#17
Join Date: Nov 2007
Location: Lima, Peru
Programs: LAN Commodore
Posts: 733
#18
Join Date: Nov 2013
Location: Los Angeles
Programs: LANPASS Comodoro, UA 1K
Posts: 2
"Originally Posted by TravellingMan View Post
BTW it was interesting to note the number of friends and family members of FAs who got to move to Business class once the door was closed. They were more attentive to their needs than to the rest "
I take at least twenty-five LAN flights a year (mostly international) and have never seen this.
BTW it was interesting to note the number of friends and family members of FAs who got to move to Business class once the door was closed. They were more attentive to their needs than to the rest "
I take at least twenty-five LAN flights a year (mostly international) and have never seen this.
#19
FlyerTalk Evangelist
Join Date: Jul 1999
Location: Over the Bay Bridge, CA
Programs: Jumbo mas
Posts: 38,506
At least the EZE LA lounge is decent. I've also visited the AA and *A lounges tonight and this shines above the other two in the F&B department.
#20
Join Date: Nov 2007
Location: Lima, Peru
Programs: LAN Commodore
Posts: 733
I was on a MIA-LIM flight last week in J. For some reason they had to change planes from the usual LP three row J configuration to the five row seating. This meant that many Y seats disappeared. They had to move passengers from Y to J. Luckily the seat next to me had been blocked at the counter, but all the other J seats but one were filled. The FA told me that the upgrades were given depending on which fare had been paid.
#21
Join Date: May 2008
Location: BOS/SIN
Programs: SQ
Posts: 2,704
I have a couple of friends at LAN I always mention how the ATL-LIM J cabin is filled with non-revs and that I hate how I can't get upgraded because it's a premium product.
They respond with we can only get J on long flights for work and otherwise they must 'know the crew' when flying standby.
They respond with we can only get J on long flights for work and otherwise they must 'know the crew' when flying standby.
#23
Join Date: Jul 2007
Location: Flew over the Equator 55 times last 3 years
Programs: LANPASS Comodoro (Emerald), others
Posts: 2,957
Rafael Osterling of Rafael y El Mercado is from Lima and on the chef's panel.
#24
Join Date: Oct 2006
Posts: 853
We had our first LAN flight - JFK/LIMA - and were underwhelmed. I was struck by what seemed like a wonderful quality of life for the crew. Within 30 minutes of take off, they were all sitting in the galley, full trays on laps, eating dinner. When I went in later, they were chatting, drinking cups of coffee. This was an overnight flight, so none of this had a big impact, but it wasn't a particularly customer facing group.
I was surprised, when I walked in to the galley to get coffee, that it was instant. The FA said that they don't brew coffee on this flight. Huh, a longish haul in business class?
He put in the powder, mixed it up and handed it to me - no offer to bring it to my seat.
Finally, my IFE system didn't work, but the flight was full, so there was no back up plan.
The whole experience felt a bit below expectations, though maybe my expectations was
my downfall. I wouldn't go out of my way to fly LAN again.
I was surprised, when I walked in to the galley to get coffee, that it was instant. The FA said that they don't brew coffee on this flight. Huh, a longish haul in business class?
He put in the powder, mixed it up and handed it to me - no offer to bring it to my seat.
Finally, my IFE system didn't work, but the flight was full, so there was no back up plan.
The whole experience felt a bit below expectations, though maybe my expectations was
my downfall. I wouldn't go out of my way to fly LAN again.
#25
Join Date: Jul 2007
Location: Flew over the Equator 55 times last 3 years
Programs: LANPASS Comodoro (Emerald), others
Posts: 2,957
We had our first LAN flight - JFK/LIMA - and were underwhelmed. I was struck by what seemed like a wonderful quality of life for the crew. Within 30 minutes of take off, they were all sitting in the galley, full trays on laps, eating dinner. When I went in later, they were chatting, drinking cups of coffee. This was an overnight flight, so none of this had a big impact, but it wasn't a particularly customer facing group.
I was surprised, when I walked in to the galley to get coffee, that it was instant. The FA said that they don't brew coffee on this flight. Huh, a longish haul in business class?
He put in the powder, mixed it up and handed it to me - no offer to bring it to my seat.
Finally, my IFE system didn't work, but the flight was full, so there was no back up plan.
The whole experience felt a bit below expectations, though maybe my expectations was my downfall. I wouldn't go out of my way to fly LAN again.
I was surprised, when I walked in to the galley to get coffee, that it was instant. The FA said that they don't brew coffee on this flight. Huh, a longish haul in business class?
He put in the powder, mixed it up and handed it to me - no offer to bring it to my seat.
Finally, my IFE system didn't work, but the flight was full, so there was no back up plan.
The whole experience felt a bit below expectations, though maybe my expectations was my downfall. I wouldn't go out of my way to fly LAN again.
LAN gives a $200 MCO for a broken IFE experience.
#26
FlyerTalk Evangelist
Join Date: Jul 1999
Location: Over the Bay Bridge, CA
Programs: Jumbo mas
Posts: 38,506
We had our first LAN flight - JFK/LIMA - and were underwhelmed. I was struck by what seemed like a wonderful quality of life for the crew. Within 30 minutes of take off, they were all sitting in the galley, full trays on laps, eating dinner. When I went in later, they were chatting, drinking cups of coffee. This was an overnight flight, so none of this had a big impact, but it wasn't a particularly customer facing group.
I was surprised, when I walked in to the galley to get coffee, that it was instant. The FA said that they don't brew coffee on this flight. Huh, a longish haul in business class?
He put in the powder, mixed it up and handed it to me - no offer to bring it to my seat.
Finally, my IFE system didn't work, but the flight was full, so there was no back up plan.
The whole experience felt a bit below expectations, though maybe my expectations was
my downfall. I wouldn't go out of my way to fly LAN again.
I was surprised, when I walked in to the galley to get coffee, that it was instant. The FA said that they don't brew coffee on this flight. Huh, a longish haul in business class?
He put in the powder, mixed it up and handed it to me - no offer to bring it to my seat.
Finally, my IFE system didn't work, but the flight was full, so there was no back up plan.
The whole experience felt a bit below expectations, though maybe my expectations was
my downfall. I wouldn't go out of my way to fly LAN again.
I'm surprised they were too lazy to brew coffee unless it wasn't catered. That said, instant coffee is "state of the art" coffee in much of Latin America, especially for those over a certain age. Some just mix the Nescafe with hot milk (and don't even add water). Barf.
Out of curiosity, what was the service standard (i.e., menu) for your route? Post-departure snack and pre-arrival breakfast? Or just a pre-arrival meal? If the former, was that not even offered?
#27
Join Date: Oct 2006
Posts: 853
I've never had a LAN flight (since Lan Chile in F) where a FA didn't want me to return to my seat for delivery of a beverage (if requested in the galley). LA F often consisted of a friendly galley chat the crew.
I'm surprised they were too lazy to brew coffee unless it wasn't catered. That said, instant coffee is "state of the art" coffee in much of Latin America, especially for those over a certain age. Some just mix the Nescafe with hot milk (and don't even add water). Barf.
Out of curiosity, what was the service standard (i.e., menu) for your route? Post-departure snack and pre-arrival breakfast? Or just a pre-arrival meal? If the former, was that not even offered?
I'm surprised they were too lazy to brew coffee unless it wasn't catered. That said, instant coffee is "state of the art" coffee in much of Latin America, especially for those over a certain age. Some just mix the Nescafe with hot milk (and don't even add water). Barf.
Out of curiosity, what was the service standard (i.e., menu) for your route? Post-departure snack and pre-arrival breakfast? Or just a pre-arrival meal? If the former, was that not even offered?
#29
Join Date: Jul 2007
Location: Flew over the Equator 55 times last 3 years
Programs: LANPASS Comodoro (Emerald), others
Posts: 2,957
#30
Ambassador: LATAM
Join Date: Aug 2010
Location: PNA
Programs: BAEC Silver
Posts: 4,624
And Chilean LAN also. Gonna stick my neck out and say that LAN Per flights out of Medelln have Juan Valdez too. I wonder how much Juan Valdez has to pay them to make them use it.