Bought 2 segments, got 3. Huh?

[JohnnyColombia]

Yes I did call LAN about this but their US call centre seems to have a new call "tree" that sends you round the houses then cuts you off.

I booked BOG-CTG & CTG-BOG and got an email alert this morning from AwardWallet that one of my flights has changed.

I now have BOG-CTG, CTG-BOG & CTG-BOG (the later of the two being my booked flight

Shows up like this on LAN.com



So now I have a spare flight, LA3103 leaving at 18.05. Has this happened to anyone else? And if I don't take the 18.05 flight does that mean that "the rest of my itinerary" will be cancelled and I cannot return at 22.45?

[phlashba]

Originally Posted by JohnnyColombia

Yes I did call LAN about this but their US call centre seems to have a new call "tree" that sends you round the houses then cuts you off.

I booked BOG-CTG & CTG-BOG and got an email alert this morning from AwardWallet that one of my flights has changed.

I now have BOG-CTG, CTG-BOG & CTG-BOG (the later of the two being my booked flight

Shows up like this on LAN.com



So now I have a spare flight, LA3103 leaving at 18.05. Has this happened to anyone else? And if I don't take the 18.05 flight does that mean that "the rest of my itinerary" will be cancelled and I cannot return at 22.45?

Did you plug in the PNR on checkmytrip.com? If the res is OK there I'd say you are fine.

[JohnnyColombia]

Good plan thanks

checkmytrip says the first CTG BOG flight is a time change and the later flight is not available

Looks like a visit to a LAN office is on the cards

[bingocallerb22]

Yes, had similar. They changed a flight and added the new flight but never deleted the first. It stayed that way forever, even when I was flying. It was like they neglected to clean up the file, but it made no difference.

[JohnnyColombia]

Now LAN are refusing to refund me until after the date of the flight

And we all know what a sack of a$$ that will be trying to get a refund off of those scamming pricks

Today I am a LAN-hater