I have an Award Ticket with KE, booked through NW in KE U class. I have my KE Reservation # but I cannot log into my res on Koreanair.com. When I call the 1800# they say that I cannot pick my seats ahead of time for these flights in Feburary. I've called twice, one agent said that its because the seat assignment window was 'closed', and the other said it was because I am on an award ticket. My routing is LAX-ICN/GMP-PUS-HKG, and I am a SkyTeam elite (but I failed to mention that to them on the telephone).
I have an Award Ticket with KE, booked through NW in KE U class. I have my KE Reservation # but I cannot log into my res on Koreanair.com. When I call the 1800# they say that I cannot pick my seats ahead of time for these flights in Feburary. I've called twice, one agent said that its because the seat assignment window was 'closed', and the other said it was because I am on an award ticket. My routing is LAX-ICN/GMP-PUS-HKG, and I am a SkyTeam elite (but I failed to mention that to them on the telephone).
Any suggestions?
I also have a KE award ticket. I was able to call a KE agent and pick some seats, though they weren't the ones I'd pick if I had a choice. I didn't sense any eagerness to help find a decent seat either.
I had no trouble calling to book seats on an award ticket in the past (though they were Business class). As long as your FF# is in the res they should recognize your status (though I'm not sure that makes a difference).
As with NW, there is an advance time limit on KE. I cannot remember if it is 30, 60 or 90 days, but something like that. It is stated explicitly on their seat selection page (website).
Added: so I figured, why am I so lazy this morning? It is 90 days as per KE's website. The Advanced Seat Selection page is a bit ambiguous on the issue however.
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2011 upgrade success: 9 of 15 segments
I created a Skypass #, attached it to my NW reservation, and even had Korean Air connect my KE reservation # to my Skypass #. My flights are in 10 days from now. I can log in to koreanair.com and see my reservation, but can not select a seat assignment.
If KE flight is DL code share, you can choose your seats on Delta.com
How? I can log in to my Delta account. I click on the "itineraries & check in" tab, but it can't find my reservation with either the NW confirmation # or the KE confirmation #.
At least I can pretend to buy a ticket and pull up the available seat map. Thats more than I could do on nwa.com or koreanair.com.
How? I can log in to my Delta account. I click on the "itineraries & check in" tab, but it can't find my reservation with either the NW confirmation # or the KE confirmation #.
At least I can pretend to buy a ticket and pull up the available seat map. Thats more than I could do on nwa.com or koreanair.com.
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Unless the ticket was issued on koreanair.com, you can not do seat assignments online. I have upcoming BC reward travel on KE in March - and had no trouble getting seat assignments by calling KE some months back. The KE confirmation number does not do much for seat assignments.
I also got a KE FF # last time I had KE BC rewards, but unless you have enough miles in your KE account - you can not see inventory.
NWA.com now shows KE award inventory - but only for NW/DL FFers. My tickets have been issued through CO - but CO gets less inventory allocated on KE.
If you do call and get seat assignments - you can check that those seats get assigned properly but going to travelocity.com and try booking a ticket and looking at the "view seats". It will show KE seatmap - so you can check before and after you get your seat assignments to verify those are then allocated.
