Contact Information.
From US and Canada: 800-438-5000 (Toll Free)
From Overseas: 213-484-1900
USA and Canada Korean Air Regional Ticket Office
Anchorage AK 907-243-3329
Atlanta GA 404-761-7691
Chicago IL 773-686-2730
Dallas TX 972-973-4134
Honolulu HI 808-836-1711
Los Angeles CA 800-438-5000
New York NY 212-326-5000
San Francisco CA 650-821-0603
Seattle WA 206-241-1576
Toronto ON 905-676-8440
Vancouver BC 604-248-1146
Washington DC 703-572-2430
SKYPASS Department
1813 Wilshire Blvd ste 400
Los Angeles, CA 90057
fax: 213-484-5790
Refund Department
P.O. Box 57278 LA, CA. 90057-0278
Fax: 213-989-0817
Ticket Re-issue Department
P.O. Box 57219 LA, CA. 90057-0219
Fax: 213-989-0817
Customer Relations Department
1813 Wilshire Blvd Ste 300
Los Angeles, CA 90057
Membership Levels
Morning Calm Club - Skyteam Elite
Eligibility - (valid for two years)
-Earned more than 50,000 miles on Korean Air flights**
-Traveled with Korean Air flights more than forty times*
-Earned a total of 50,000 miles (more than 30,000 miles on Korean Air flights and the rest of the miles on Korean Air partners)
-Exclusive check-in at Morning Calm Counter
-Additional Baggage Allowance - Extra 10kg, Excludes travels to/from the U.S., U.S. Territories, Canada, Central and South America
-Priority Baggage Handling (Korean Air Flight Only)
-Priority Reservation Waitlist
-SkyTeam Elite Member Privileges
-Lounge privileges to use KAL Prestige Class Lounges run by Korean Air
-Lounge benefits are up to 4 times during the two-year membership period
-Benefit available for accompanying passengers. One lounge access per passenger will be counted as one usage
Note: Lounge access is limited for the day of travel and the travel must be on a Korean Air flight. (Not valid if travel is on a SkyTeam airline or other partner airline), and may be subject to lounge availability.
Morning Calm Premium Club - Skyteam Elite Plus
Eligibility - Accumulated between 500,000 and 999,999 miles in their SKYPASS accounts by flying on Korean Air or our SkyTeam airline partners.
-Exclusive check-in at Korean Air International Flight First Class Counter
-Additional Baggage Allowance - Extra 20KG, One additional piece of baggage for flights from/to the U.S., U.S. Territories, Canada, Central and South America
-Priority Baggage Handling (Korean Air Flight Only)
-Priority Reservation Waitlist
-SkyTeam Elite Plus Member Privileges
-Lounge privileges to use Prestige Class Lounges operated by
Korean Air or SkyTeam partners on day of travel when flying with Korean Air.
-Off-peak mileage redemption
Million Miler Club - Skyteam Elite Plus
Eligibility - Accumulated more than 1,000,000 miles in their SKYPASS accounts by flying on Korean Air or our SkyTeam airline.
-Exclusive check-in at Korean Air International Flight First Class Counter
-Additional Baggage Allowance - Extra 30kg One additional piece of baggage for flights from/to the U.S., U.S. Territories, Canada, Central and South America
-Priority Baggage Handling (Korean Air Flight Only)
-Priority Reservation Waitlist
-SkyTeam Elite Plus Member Privileges
-Lounge privileges to use Prestige Class Lounges operated by Korean Air or SkyTeam partners on day of travel when flying with Korean Air, plus one accompanying passenger traveling on the same flight
-Off-peak mileage redemption
-Gift offer when achieving Million Miler Club status as well as on birthdays
-Exclusive hot-line service (Within Korea only)
Fare Class
-Premium first class (Booking class P): 165% of actual flown miles
-First class (Booking class F): 150% of actual flown miles
-Business class (Booking class C, J, R): 125% of actual miles flown
-Y Plus class (Booking class Z): 100% of actual miles flown
-Economy class (Booking class W, Y, K, O, M, E, T, H, L, S): 100% of actual miles flown
-Group tickets (Booking class X, G): 80% of actual mils flown
-International routes (Booking class Q, V): 70% of actual miles flown
-A, D, U, N : No mileage credit
