Skypass partner, but no miles added to account.
May 28, 2013, 5:48 am
#1
Original Poster
Join Date: Sep 2012
Posts: 225
Skypass partner, but no miles added to account.
Last month I've flown with two Skypass partners, but the flown miles are not added to my Skypass account yet.
After having called to the Korean Air helpdesk they said I need to mail a copy of the boarding passes to '[email protected]'. It's one week later now, and still no reply/miles added to my account... After contacting the helpdesk again the gave me the same answer, send the boarding passes to the e-mail address above.
Anyone else know what to do in this situation? Anyone got another Korean air e-mail address where I could send my boarding passes too?
After having called to the Korean Air helpdesk they said I need to mail a copy of the boarding passes to '[email protected]'. It's one week later now, and still no reply/miles added to my account... After contacting the helpdesk again the gave me the same answer, send the boarding passes to the e-mail address above.
Anyone else know what to do in this situation? Anyone got another Korean air e-mail address where I could send my boarding passes too?
May 28, 2013, 6:56 am
#2
Join Date: Sep 2006
Location: NE & SE Asia, N America
Programs: TG ROP Gold, Lifetime OZ Diamond Plus, BA Gold
Posts: 3,105
I recently had to send an email to that address you listed and it took them a few weeks to get back to me. Not related to non-credited miles but another issue. But I imagine if they're as backed up with work that it took them a few weeks for me, it might be the same for your request. I got to thinking that they weren't going to ever reply, but they did eventually. So unless you're in a big hurry for the miles, I'd say give it some more time.
If you're in Korea and will be visiting ICN or GMP anytime soon, take your boarding passes with you and visit the KE desk there. I imagine they might be able to process your request, but if it's already being processed then it might not do anything to speed things along.
If you're in Korea and will be visiting ICN or GMP anytime soon, take your boarding passes with you and visit the KE desk there. I imagine they might be able to process your request, but if it's already being processed then it might not do anything to speed things along.
May 28, 2013, 7:22 am
#3
Original Poster
Join Date: Sep 2012
Posts: 225
I recently had to send an email to that address you listed and it took them a few weeks to get back to me. Not related to non-credited miles but another issue. But I imagine if they're as backed up with work that it took them a few weeks for me, it might be the same for your request. I got to thinking that they weren't going to ever reply, but they did eventually. So unless you're in a big hurry for the miles, I'd say give it some more time.
If you're in Korea and will be visiting ICN or GMP anytime soon, take your boarding passes with you and visit the KE desk there. I imagine they might be able to process your request, but if it's already being processed then it might not do anything to speed things along.
If you're in Korea and will be visiting ICN or GMP anytime soon, take your boarding passes with you and visit the KE desk there. I imagine they might be able to process your request, but if it's already being processed then it might not do anything to speed things along.
. I guess I'll have to wait a few more weeks for a reply from KE then... I'm not really in a hurry to get my miles, but I expected more from KE... really how difficult can it be to add miles to an account.
May 28, 2013, 9:49 am
#4
Suspended
Join Date: Jul 2005
Location: Thailand
Programs: Marriott - P; HH - G; Hyatt - P; Avis - LT First
Posts: 5,023
when the miles are credited from partner flights, generally a full month........
May 29, 2013, 7:21 am
#5
Join Date: Apr 2012
Location: New York City
Programs: UA: 1K, Hyatt: Explorist and Marriott: LF Titanium Elite
Posts: 1,268
Last month I've flown with two Skypass partners, but the flown miles are not added to my Skypass account yet.
After having called to the Korean Air helpdesk they said I need to mail a copy of the boarding passes to '[email protected]'. It's one week later now, and still no reply/miles added to my account... After contacting the helpdesk again the gave me the same answer, send the boarding passes to the e-mail address above.
Anyone else know what to do in this situation? Anyone got another Korean air e-mail address where I could send my boarding passes too?
After having called to the Korean Air helpdesk they said I need to mail a copy of the boarding passes to '[email protected]'. It's one week later now, and still no reply/miles added to my account... After contacting the helpdesk again the gave me the same answer, send the boarding passes to the e-mail address above.
Anyone else know what to do in this situation? Anyone got another Korean air e-mail address where I could send my boarding passes too?
May 29, 2013, 9:06 am
#6
Original Poster
Join Date: Sep 2012
Posts: 225
Have you checked (http://www.koreanair.com/local/na/gd...sp_em_pa.jsp#2) to see first if your ticket is eligible to earn miles at KE? If yes it does take about 3-4 weeks to get posted generally.
Nov 14, 2014, 2:36 pm
#8
Join Date: Nov 2014
Posts: 1
Korean air skypass
I would like to tell you that I have existing SKYPASS MEMBER CARD SINCE NOVEMBER 2010. MY SKYPASS MEMBER NUMBER <redacted> CAN YOU RESET MY USERNAME AND PASSWORD BECAUSE I FORGOT. CAN YOU SEND TO MY EMAIL MY MILAGE ACTIVITY. About 2 weeks ago accidentally a apply for new membership card can you void my new one. The SKYPASS NUMBER IS <redacted>. Thank you for your kind considerations.
From: <user Names>
From: <user Names>
Last edited by JDiver; Nov 14, 2014 at 5:08 pm
Nov 14, 2014, 5:12 pm
#9
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
I would like to tell you that I have existing SKYPASS MEMBER CARD SINCE NOVEMBER 2010. MY SKYPASS MEMBER NUMBER <redacted> CAN YOU RESET MY USERNAME AND PASSWORD BECAUSE I FORGOT. CAN YOU SEND TO MY EMAIL MY MILAGE ACTIVITY. About 2 weeks ago accidentally a apply for new membership card can you void my new one. The SKYPASS NUMBER IS <redacted>. Thank you for your kind considerations.
From: <user Names>
From: <user Names>
FlyerTalk is not affiliated with any airline, so this is definitely not the place that can help on this issue. I would recommend using the Korean Air website and clicking on the Customer Service links.
https://www.koreanair.com/global/en.html
We place a high value on our members' privacy. We've redacted your frequent flyer number, and recommend not using your actual name nor posting personal information that could be harvested from a public website such as ours.
Best wishes,
JDiver
Senior Moderator
Last edited by JDiver; Nov 14, 2014 at 5:17 pm