Go Back   FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > Air France, KLM, and Other Partners | Flying Blue > KLM Flying Dutchman
Sign in using an external account

Reply
 
Thread Tools Search this Thread
Old Jun 9, 09, 11:43 am   #1
 
Join Date: Oct 2000
Posts: 7,985
KL luggage handling and priority boarding to improve dramatically!

"KLM asks pilots to help out with other jobs

Airline KLM has asked its pilots and cabin crew to help out by doing other jobs during the summer peak period so spending on temporary staff can be cut.

The Telegraaf reported on Tuesday that pilots have been asked to deal with baggage and man the gates and lounges on a voluntary basis.

A spokeswoman for KLM said the reactions had been positive. 'People feel involved and they like the idea,' she said.
"

Source: dutchnews.nl

Assuming for a moment that pilots possess above average organizational skills and intellectual ability, they may actually (and finally!) get things right.

Johan
johan rebel is offline   Reply With Quote
Old Jun 9, 09, 1:44 pm   #2
 
Join Date: Aug 2008
Location: Geneva
Programs: LX HON, BA Gold, AFKL Platinum
Posts: 1,482
How many pilots will volunteer to load your suitcases?

What this really means is that upgrades for friends and family will be done at the gate instead of on board :-)
MichielR is offline   Reply With Quote
Old Jun 10, 09, 12:23 am   #3
 
Join Date: Mar 2001
Location: MUC
Programs: BA Gold; FB Plt; LH Sen // HH Dia; HYG Dia; IC RoyAm; SPG Plt
Posts: 3,170
Passengers will be asked to help out by doing some tasks during the summer peak period. MS flight simulator trained pax can support flying the aircraft while other passengers make the pre-flight checks (because voluntary pilots have to load the bags during that time).
__________________
Pictures from hotel stays
LH738 is offline   Reply With Quote
Old Jun 10, 09, 2:01 am   #4
 
Join Date: Mar 2003
Posts: 161
Announcemnt from the cockpit:
This is your captain speaking. We are almost ready for take-off. Unfortunatelly a passenger is missing but he has bags loaded on this flight. I will now go down to the cargo door, unload the bags until I have found the missing passenger's bag, unload his bag and load the other bags again. Expect me back in the cockpit in 60min. The copilot will repair the broken armrest in seat 11A in the meantime. We will take-off afterwards.
------

I always expected that Ryanair would start with some additional tasks for pilots...
TimWong is offline   Reply With Quote
Old Jun 10, 09, 2:16 am   #5
 
Join Date: Feb 2009
Location: Fribourgeoise Alps, Switzerland
Programs: Flying Blue Silver, Finnair Silver, Le Club Accor Platinum, SBB/CFF GA
Posts: 2,446
Quote:
Originally Posted by LH738 View Post
Passengers will be asked to help out by doing some tasks during the summer peak period. MS flight simulator trained pax can support flying the aircraft while other passengers make the pre-flight checks (because voluntary pilots have to load the bags during that time).
HA HA HA Brilliant
Cupart is offline   Reply With Quote
Old Jun 10, 09, 3:06 am   #6
 
Join Date: May 2008
Location: YYZ/YTZ
Programs: BA Silver (oneworld Sapphire) | National Executive | Hilton Gold | Starbucks Gold
Posts: 2,339
Quote:
KL luggage handling and priority boarding to improve dramatically!
I certainly hope the title of this post is sarcasm, I have yet to see any improvement with KLM on these issues, don't think this will help much either. However having untrained volunteer KLM staff will probably be better than the rent-a-wrecks doing the job now. I mean, how hard can it be?

And hey, I rely on the friends and family upgrades on board :-P (never got one though). Would be nice to have the pilot give me an upgrade at the gate whilst cabin crew are hoarding the gate lice into a line. Then again that probably won't happen soon as I try to avoid KLeM wherever possible.
evanderm is offline   Reply With Quote
Old Jun 10, 09, 11:27 am   #7
 
Join Date: Oct 2000
Posts: 7,985
Quote:
Originally Posted by evanderm View Post
I certainly hope the title of this post is sarcasm.
Sarcastic? Who? Me?

Johan
johan rebel is offline   Reply With Quote
Old Jun 11, 09, 2:33 am   #8
 
Join Date: Mar 2002
Location: BCN - BD *G Flying Dutchman RW
Posts: 8,311
Quote:
Originally Posted by evanderm View Post
I certainly hope the title of this post is sarcasm,
Johan only posts the most serious and carefully considered opinions in this forum. Why, some say he's the de facto conscience of KLM!
alanw is offline   Reply With Quote
Old Jun 11, 09, 3:20 am   #9
 
Join Date: Nov 2006
Programs: DL, US, MR Gold
Posts: 5,789
Pilots? Umm... no. I say have the upper management volunteer for some of these jobs. I'd pay for a ticket just so I can see them logging around my bags at Schiphol. I'll be sure to pack extra-heavy.
__________________
I'm in the vicinity of an area adjacent to a location.
florin is offline   Reply With Quote
Old Jun 11, 09, 4:05 am   #10
 
Join Date: May 2003
Location: LH HON Circle, SQ PPS, BA Gold, Hyatt Diamond, ShangriLa Elite
Posts: 72
Quote:
Originally Posted by florin View Post
Pilots? Umm... no. I say have the upper management volunteer for some of these jobs. I'd pay for a ticket just so I can see them logging around my bags at Schiphol. I'll be sure to pack extra-heavy.
For flights departing in the US:
How much to tip the upper management if they provide exceptional service while handling my bags?
TanteKaethe is offline   Reply With Quote
Old Jun 11, 09, 4:46 am   #11
 
Join Date: Oct 2000
Posts: 7,985
Luchtvaartnieuws.nl reports that some 100 pilots have volunteered so far. KL have apparently promised them two things:

  • the will not be held personally liable for any mistakes they may make on the job.
  • Any passenger complaints made against them will not be registered in their personnel files.

More reassuringly, they will receive some training for their temporary tasks.

Johan
johan rebel is offline   Reply With Quote
Old Jun 11, 09, 5:15 am   #12
 
Join Date: Mar 2008
Location: Glaschu
Programs: FB Platinum; Accor Gold.
Posts: 2,123
Angry IT Staff also reassigned new duties?

From my experience just now, it seems that KLM have moved the IT staff who should be maintaining their website/servers to baggage-handling duties! ...

Following the usual email letting me know that I can now check in online for my flight tomorrow, I tried my normal routine: log on to my FB account and click "Check-in". But I can't log on to my FB account ("Service Unavailable")

So I tried checking in with my booking code ... "A minimal search found no match!"

So I tried typing in my e-ticket number and my flight number and my departure date and my departure airport (all at the same time)! The system then just hangs up completely.

Still, I have to admit, it's a rare occurrence for there to be a problem on the KLM website! Perhaps the baggage-handlers, feeling peeved that their duties have been assigned to the pilots, have been moved to IT duties to keep them happy.

--
__________________
Dyfal Donc a Dyr y Garreg - My Flight Memory (or openflights).
Henry III is offline   Reply With Quote
Old Jun 11, 09, 5:38 am   #13
 
Join Date: Aug 2008
Location: Geneva
Programs: LX HON, BA Gold, AFKL Platinum
Posts: 1,482
Quote:
Originally Posted by johan rebel View Post
More reassuringly, they will receive some training for their temporary tasks.

Johan
How reassuring. Maybe they should focus the training on the staff that are normally expected to perform such duties.

So what will they do if this actually improves the situation? Ask their bagage handlers to fly the planes, with some training of course?
MichielR is offline   Reply With Quote
Old Jun 11, 09, 7:56 am   #14
 
Join Date: Mar 2008
Location: Glaschu
Programs: FB Platinum; Accor Gold.
Posts: 2,123
Probably just wishful thinking, but it would be nice to see 'volunteer' KLM pilots and FAs replacing ServisAir C/I staff & GAs at remote, colonial outstations like EDI & GLA! It'd be like you were in the Netherlands 2 hours earlier!

--H

PS: Perseverance and stamina finally brought me victory in this morning's battle with OLCI at klm.co.uk ... takes me back to the Good Old Days, when jousting was still in fashion!
__________________
Dyfal Donc a Dyr y Garreg - My Flight Memory (or openflights).
Henry III is offline   Reply With Quote
Old Jun 11, 09, 9:14 am   #15
 
Join Date: Nov 2006
Programs: DL, US, MR Gold
Posts: 5,789
Quote:
Originally Posted by Henry III View Post
From my experience just now, it seems that KLM have moved the IT staff who should be maintaining their website/servers to baggage-handling duties! ...
That's because it was the baggage handlers who worked on the website to begin with. Now they're resuming their original duties.
__________________
I'm in the vicinity of an area adjacent to a location.
florin is offline   Reply With Quote
 
 
Reply

Bookmarks


Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are On
Refbacks are Off
Forum Jump


All times are GMT -6. The time now is 8:31 am.




SEO by vBSEO ©2011, Crawlability, Inc.