Access to the Crown Lounge at Schiphol during Renovations
Apr 22, 2017, 8:52 pm
#1
Original Poster
Join Date: Jan 2016
Location: NL
Programs: FB Gold
Posts: 42
Access to the Crown Lounge at Schiphol during Renovations
Found this:
As of 1 June 2017 until March 2019 from 07:30 to 11:00 hours (peak hours) the following entry rules apply:
* Lounge vouchers are not accepted.
* Staff and Duty travel customers are not accepted
* Guests of Flying Blue Platinum and Flying Blue Gold and SkyTeam Elite Plus members are only accepted outside peak hours
* Guests of Ultimate, Skipper and C2000 customers are accepted
* Customers travelling to a Schengen destination can make use of the KLM Schengen Crown Lounge (25) instead.
As of 1 June 2017 until March 2019 from 07:30 to 11:00 hours (peak hours) the following entry rules apply:
* Lounge vouchers are not accepted.
* Staff and Duty travel customers are not accepted
* Guests of Flying Blue Platinum and Flying Blue Gold and SkyTeam Elite Plus members are only accepted outside peak hours
* Guests of Ultimate, Skipper and C2000 customers are accepted
* Customers travelling to a Schengen destination can make use of the KLM Schengen Crown Lounge (25) instead.
Apr 23, 2017, 3:15 am
#3
Moderator: Flying Blue (Air France & KLM)
Join Date: Dec 2004
Location: Rotterdam, NL
Programs: Flying Blue (AF/KL)
Posts: 4,711
Found this:
As of 1 June 2017 until March 2019 from 07:30 to 11:00 hours (peak hours) the following entry rules apply:
* Lounge vouchers are not accepted.
* Staff and Duty travel customers are not accepted
* Guests of Flying Blue Platinum and Flying Blue Gold and SkyTeam Elite Plus members are only accepted outside peak hours
* Guests of Ultimate, Skipper and C2000 customers are accepted
* Customers travelling to a Schengen destination can make use of the KLM Schengen Crown Lounge (25) instead.
As of 1 June 2017 until March 2019 from 07:30 to 11:00 hours (peak hours) the following entry rules apply:
* Lounge vouchers are not accepted.
* Staff and Duty travel customers are not accepted
* Guests of Flying Blue Platinum and Flying Blue Gold and SkyTeam Elite Plus members are only accepted outside peak hours
* Guests of Ultimate, Skipper and C2000 customers are accepted
* Customers travelling to a Schengen destination can make use of the KLM Schengen Crown Lounge (25) instead.
Apr 23, 2017, 2:21 pm
#5
Original Poster
Join Date: Jan 2016
Location: NL
Programs: FB Gold
Posts: 42
I could not find any reference to the partners, but I guess DL medalions are treated the same as FL elites. So Unobtainium/Diamond/Platinum and Gold will be treated like Platinum and Gold FB members. I will dig a bit further. I have a whole internal document but I am not sure if I can post it here.
BTW. It does only apply to the Non-Shengen lounge.
BTW. It does only apply to the Non-Shengen lounge.
Jun 2, 2017, 8:12 am
#6
Join Date: May 2010
Programs: Delta Silver, HH Gold, Accor Gold, IHG Platinum
Posts: 5,340
Confirmed but I am unsure if it is also for the Schengen lounge?
KLM’s non-Schengen Crown Lounge peak hours are:
Mornings: daily between 7.30 and 11 am
Evenings: not applicable
KLM’s Schengen Crown Lounge peak hours are:
Mornings: daily between 7 and 10 am
Evenings: Thursday and Friday between 7 and 9 pm
Guests of Flying Blue Platinum, Flying Blue Gold and SkyTeam Elite Plus members are only accepted outside peak hours
Guests of Ultimate, Skipper and C2000 customers are accepted
Mornings: daily between 7.30 and 11 am
Evenings: not applicable
KLM’s Schengen Crown Lounge peak hours are:
Mornings: daily between 7 and 10 am
Evenings: Thursday and Friday between 7 and 9 pm
Guests of Flying Blue Platinum, Flying Blue Gold and SkyTeam Elite Plus members are only accepted outside peak hours
Guests of Ultimate, Skipper and C2000 customers are accepted
Jun 2, 2017, 11:08 am
#8
Moderator: Aegean Miles+Bonus
Join Date: Oct 2009
Location: AMS / ATH
Programs: AFKL Plat, A3 Gold
Posts: 7,339
So what will KLM offer to the pax that will be denied access?
Being able to access with a guest is a published benefit. They should be able to offer an alternative, even if just a voucher for a meal outside the lounge?
If this was a temporarily thing this wouldn't matter so much, but we are actually talking about a 2-year period here.
Being able to access with a guest is a published benefit. They should be able to offer an alternative, even if just a voucher for a meal outside the lounge?
If this was a temporarily thing this wouldn't matter so much, but we are actually talking about a 2-year period here.
Jun 2, 2017, 6:20 pm
#9
Join Date: Sep 2016
Location: San Francisco, CA
Programs: Flying Blue Platinum, JetBlue Mosaic, Hyatt Globalist, Alaska MVP Gold.
Posts: 1,962
Why are they required to offer you compensation for this? It's an operational issue, and lounge access is a privilege, not a right.
Jun 3, 2017, 4:00 am
#10
Moderator: Aegean Miles+Bonus
Join Date: Oct 2009
Location: AMS / ATH
Programs: AFKL Plat, A3 Gold
Posts: 7,339
Unscheduled short maintenance is an operational issue. Denying access for 2 years is being too cheap to set up an alternative. In my opinion at least.
This renovation is not something they made up last week. They have been planning this for years. I really see no reason why they could not include an extra space into the lounge, or set up something with vouchers to allow pax get the privileges they have earned.
I'd say that access is a right when they advertise it, and pax invest money into earning status. Status does not come for free. Access for 2 pax is a Skyteam rule that they are now blatantly ignoring.
This renovation is not something they made up last week. They have been planning this for years. I really see no reason why they could not include an extra space into the lounge, or set up something with vouchers to allow pax get the privileges they have earned.
I'd say that access is a right when they advertise it, and pax invest money into earning status. Status does not come for free. Access for 2 pax is a Skyteam rule that they are now blatantly ignoring.
Jun 3, 2017, 4:18 am
#11
Join Date: May 2010
Programs: Delta Silver, HH Gold, Accor Gold, IHG Platinum
Posts: 5,340
Agree. KLM said that there is [currently] no form of compensation for denied guests.
I also contacted Skyteam to see what they think of this and if KLM should provide alternative arrangements.
I also contacted Skyteam to see what they think of this and if KLM should provide alternative arrangements.
Jun 3, 2017, 4:29 am
#12
Join Date: Oct 2009
Location: SJJ/AMS
Posts: 4,647
I have to agree with Xandrios here. Quoting his own words,
and requires planning in order to minimise disruption to affected customers, but it seems that KLM are in a world of their own. Even AZ, when the lounge landside at FCO was being refurbished, offered a voucher to those affected. It doesn't take much, does it.
G
and requires planning in order to minimise disruption to affected customers, but it seems that KLM are in a world of their own. Even AZ, when the lounge landside at FCO was being refurbished, offered a voucher to those affected. It doesn't take much, does it.
G
Jun 3, 2017, 9:37 am
#13
Join Date: Dec 2008
Programs: DL Plat, Hilton Diamond
Posts: 325
Jun 3, 2017, 3:24 pm
#15
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,042
In curious there also. DL DM get free SC membership and cAn choose to upgrade to executive. DL has a contract with KLM to provide access to, two guests for executive SC members.