Legs of journey now 2 days apart after rebooking
Oct 16, 2014, 4:01 pm
#1
Original Poster
Join Date: Sep 2007
Posts: 112
Legs of journey now 2 days apart after rebooking
Hi,
I was booked on HND-FUK-AMS-NCL next April but due to a cancellation the FUK-AMS-NCL legs have been pushed back 2 days. Fair enough, I'll take a longer trip but HND-FUK (on NH) is still showing as being on the original date.
What's the most painless way to get them to sort this out?
Being a bit lazy I opted for the travel insurance they offered when booking so I guess I'll have to check if that needs to be adjusted as well.
It was only when I logged in to the KLM site to check something about another upcoming journey that I found out the rebooking had occurred. I wondered why there was no message on my mobile phone so checked my contact details stored with them and found a digit was missing for some reason.
Doesn't explain the lack of an email though since that address was correct.
Update: Upon closer inspection there's a message in the new trip details stating "We will soon contact you about all the details of this flight schedule change" so I'll wait a bit to see if they do rather than chasing around after them.
I was booked on HND-FUK-AMS-NCL next April but due to a cancellation the FUK-AMS-NCL legs have been pushed back 2 days. Fair enough, I'll take a longer trip but HND-FUK (on NH) is still showing as being on the original date.
What's the most painless way to get them to sort this out?
Being a bit lazy I opted for the travel insurance they offered when booking so I guess I'll have to check if that needs to be adjusted as well.
It was only when I logged in to the KLM site to check something about another upcoming journey that I found out the rebooking had occurred. I wondered why there was no message on my mobile phone so checked my contact details stored with them and found a digit was missing for some reason.
Doesn't explain the lack of an email though since that address was correct.
Update: Upon closer inspection there's a message in the new trip details stating "We will soon contact you about all the details of this flight schedule change" so I'll wait a bit to see if they do rather than chasing around after them.
Last edited by ahar; Oct 16, 2014 at 4:09 pm
Oct 16, 2014, 4:28 pm
#2
FlyerTalk Evangelist
Join Date: Mar 2008
Location: Netherlands
Programs: KL Platinum; A3 Gold
Posts: 28,710
I'm surprised that you were even offered a HND-FUK flight on NH.
I presume it is because KLM doesn't serve HND. Why not just ask to depart from NRT instead? Or fly out on AF from HND?
I presume it is because KLM doesn't serve HND. Why not just ask to depart from NRT instead? Or fly out on AF from HND?
Oct 17, 2014, 4:52 am
#4
Original Poster
Join Date: Sep 2007
Posts: 112
It's as if they've ignored the fact that I'm starting there when rebooking. I'll ask for something else from Tokyo on the original date.
Thanks
Oct 20, 2014, 6:41 am
#5
Original Poster
Join Date: Sep 2007
Posts: 112
I think that's all sorted now.
Coming back later on the original date via Paris on a JAL 787. Seemed a bit more appealing than a slog through the morning rush hour followed by a KLM 747
I think that may be subject to confirmation but the agent on the phone seemed happy to put it through.
Coming back later on the original date via Paris on a JAL 787. Seemed a bit more appealing than a slog through the morning rush hour followed by a KLM 747
I think that may be subject to confirmation but the agent on the phone seemed happy to put it through.
Feb 22, 2015, 6:04 am
#7
Original Poster
Join Date: Sep 2007
Posts: 112
No Dreamliner for me. That flight's been cancelled, so now I'm on an earlier AF 777-300 flight but with the same flight to NCL after a ~5 hour connection. I think I'll call to see if I'm stuck with that or if I can switch to KLM with a shorter journey time.