Flat tires on the runway, possible to compensation for delay?
Sep 1, 2014, 2:07 pm
#46
Join Date: Sep 2012
Location: Pagus Bracbatensis, Kingdom of the Netherlands
Programs: DL SPlat, KLM Bump, Privium Plus, GOES
Posts: 2,066
The grid has down one side different delay durations, problems on the ground, problems in the air of varying types, downgrades, etc. Along the top are classes of travel and Flying Blue status. In each table cell there is a range of values expressed in vouchers and miles, and this is a guideline of what goodwill gesture to offer.
<cut>
I can only give you an overview of European Customer Care, but remember the Egyptian and Indian 'overflow' sites are part of this. 'Overflow' sites only deal with Economy class passengers that are FB Ivory or non-FB. FB Elite passengers (Silver, Gold, and Platinum) are dealt with 'in-house' – mostly in London but with the France/Netherlands exceptions I outlined before.
For example, a non-FB Affaires passenger would be dealt with by the same department that handles, say, a FB Platinum travelling in Economy.
I hope the above was interesting reading for some of you!
<cut>
I can only give you an overview of European Customer Care, but remember the Egyptian and Indian 'overflow' sites are part of this. 'Overflow' sites only deal with Economy class passengers that are FB Ivory or non-FB. FB Elite passengers (Silver, Gold, and Platinum) are dealt with 'in-house' – mostly in London but with the France/Netherlands exceptions I outlined before.
For example, a non-FB Affaires passenger would be dealt with by the same department that handles, say, a FB Platinum travelling in Economy.
I hope the above was interesting reading for some of you!
Sep 1, 2014, 3:53 pm
#47
A FlyerTalk Posting Legend, Moderator, Information Desk, Ambassador, Alaska Airlines
Join Date: Dec 2006
Location: FAI
Programs: AS MVP Gold100K, AS 1MM, Maika`i Card, AGR, HH Gold, Hertz PC, Marriott Titanium LTG, CO, 7H, BA, 8E
Posts: 42,953
I've heard that AS elite info is passed thru to partners too now, does this show up in the compensation systems?
Sep 2, 2014, 5:30 pm
#48
Join Date: Mar 2010
Location: FRA
Programs: FB Plat & DL KM, Le Club Plat, GHA Plat, HHonors Diamond
Posts: 1,591
Sep 2, 2014, 7:34 pm
#49
FlyerTalk Evangelist
Join Date: Mar 2013
Location: London
Posts: 17,007
I do hope KL is not taking the DL approach which is "do not let your customers know anything about us"
Sep 3, 2014, 6:59 am
#52
FlyerTalk Evangelist
Join Date: Feb 2000
Location: London, UK and Southern France
Posts: 18,364
This is disappointing. It is not as if Machine27 posts contained any great trade secret coveted by the competition. I do hope that (s)he did not suffer any harm as a result of his/her short-lived participation in this forum.
Sep 3, 2014, 7:51 am
#54
Join Date: Mar 2010
Location: FRA
Programs: FB Plat & DL KM, Le Club Plat, GHA Plat, HHonors Diamond
Posts: 1,591
Sep 3, 2014, 3:58 pm
#55
FlyerTalk Evangelist, Ambassador, British Airways Executive Club
Join Date: Jun 2008
Location: Somewhere between 0 and 13,000 metres high
Programs: AF/KL Life Plat, BA GGL+GfL, ALL Plat, Hilton Diam, Marriott Gold, blablablah, etc
Posts: 30,517
Machine27, if you read this, please be assured that your comments and explanations have been truly appreciated. As NickB mentioned, you certainly did not reveal any secret, and you were very careful to say that everything you posted was your own opinion and not AF-KL's official position (indeed, this was even in your details appearing with all of your messages). You also did not reveal anything that either criticised AF-KL or in my view could be detrimental to them in any way.So if AF-KL have decided to prevent you from posting in such a careful and positive way, they are simply shooting themselves in the foot and they are the ones betraying the interest of their airline. I would encourage any such censor to look at the BA forum where they will see that letting agents post and dialogue with very frequent FT customers in their private capacity is a very significant way available to airlines to improve the trust and understanding of a relatively small but very high contribution passengers community and to give some trusted and enthusiastic employees a way to take the airline's defence when it is unfairly criticised with genuine credibility.
If an airline is depriving itself of such an opportunity, I am afraid that it is missing something quite crucial. I hope that they will see sense and that you will be back with us, but if not, you will certainly be sorely missed.
Last edited by orbitmic; Sep 3, 2014 at 6:19 pm
Sep 3, 2014, 4:03 pm
#56
FlyerTalk Evangelist
Join Date: Mar 2013
Location: London
Posts: 17,007
I would encourage any such censor to look at the BA forum where they will say that letting agents post and dialogue with very frequent FT customers in their private capacity is a very significant way available to airlines to improve the trust and understanding of a relatively small but very high contribution passengers community and to give some trusted and enthusiastic employees a way to take the airline's defence when it is unfairly criticised with genuine credibility.
If an airline is depriving itself of such an opportunity, I am afraid that it is missing something quite crucial. I hope that they will see sense and that you will be back with us, but if not, you will certainly be sorely missed.
If an airline is depriving itself of such an opportunity, I am afraid that it is missing something quite crucial. I hope that they will see sense and that you will be back with us, but if not, you will certainly be sorely missed.
This is an easy and free way for an airline to show that it is made of friendly and enthusiastic people.
There are BA employees on the BA board who are literally now ticketing my itineraries.
Sep 3, 2014, 6:20 pm
#57
FlyerTalk Evangelist, Ambassador, British Airways Executive Club
Join Date: Jun 2008
Location: Somewhere between 0 and 13,000 metres high
Programs: AF/KL Life Plat, BA GGL+GfL, ALL Plat, Hilton Diam, Marriott Gold, blablablah, etc
Posts: 30,517
Sep 9, 2014, 12:56 am
#58
A FlyerTalk Posting Legend, Moderator, Information Desk, Ambassador, Alaska Airlines
Join Date: Dec 2006
Location: FAI
Programs: AS MVP Gold100K, AS 1MM, Maika`i Card, AGR, HH Gold, Hertz PC, Marriott Titanium LTG, CO, 7H, BA, 8E
Posts: 42,953
