Experience in KLM Business Class

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Jul 30, 2012, 4:33 pm

jasonz9238

Original Poster

Join Date: May 2010

Posts: 448

Experience in KLM Business Class

I was on a flight from Amsterdam to LAX. We had an opportunity to upgrade to business class at the check in kiosk so we took that and upgraded to business class. Throughout flight the flight attendants kept mentioning to us how lucky we were to be able to upgrade into business class which I felt was condescending since it was announced loudly and repeated several times. Has anyone had the same experience?

Jul 31, 2012, 7:52 am

Cupart

Join Date: Feb 2009

Location: Switzerland

Programs: AY Plat (OWE), Bonvoy Gold, ALL Silver

Posts: 3,038

Quote:

Originally Posted by jasonz9238

Throughout flight the flight attendants kept mentioning to us how lucky we were to be able to upgrade into business class which I felt was condescending since it was announced loudly and repeated several times.

Maybe she actually was happy for you OR some of her family members/friends/friends of friends were to have your seats and then you came and evilly took "their" seats so they had to move to the back or even stay behind in AMS

Jul 31, 2012, 10:21 am

cityflyer369

Join Date: Jan 2007

Location: GLA

Programs: AF/KL FB Plat 4L, VA Vel Silver, BA EC, LH M&M

Posts: 1,825

Or she/he wanted to keep low your expectations regarding the quality of service you might receive (to save him/herself some effort).
In any case, this is not professional and in your situation I would have replied that I am happy to be in Business class and that I paid for it after all.

Jul 31, 2012, 2:29 pm

KLflyerRalph

Join Date: May 2010

Programs: Delta Silver, HH Gold, Accor Gold, IHG Platinum

Posts: 5,340

What kind of upgrade was it?

Last edited by KLflyerRalph; Jul 31, 2012 at 3:25 pm

Aug 1, 2012, 12:34 am

jasonz9238

Original Poster

Join Date: May 2010

Posts: 448

It was a paid upgrade.

When business class was being served food/drinks, we would get served last even though we were right in the middle. When we asked because we actually thought they missed us or something, the flight attendant said that we were last on the list because we upgraded rather than bought/used points for business class tickets outright. Is this standard procedure?