Go Back   FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > Air France, KLM, and Other Partners | Flying Blue > KLM Flying Dutchman
Sign in using an external account

Reply
 
Thread Tools Search this Thread
Old Aug 15, 11, 9:22 am   #1
 
Join Date: Sep 2010
Posts: 28
KLM E-Ticket Question

I bought a multi-destination ticket from KLM at their website. I received a flight booking code by email and my credit card was charged. The confirmation email says that my e-ticket will come to my email. However, I never received the e-ticket. I am able to look up the 13 digit ticket number on their website. So it seems that I have everything I need to be able to check in. I emailed them about it and never got a response. I wonder how long shall I wait for the e-ticket in my email before I should call them.
mrbreeze is offline   Reply With Quote
Old Aug 15, 11, 9:45 am   #2
 
Join Date: Feb 2011
Location: AMS, GVA, SFO
Programs: * Alliance Gold (TK), Skyteam Elite+ (CI), OW Sapphire (IB)
Posts: 227
The fastest solution is to log-on on airfrance.com as there you see your flight itinerary and down on the same page you have an option to demand your mémo de voyage (your e-ticket). It will automatically be send to you within seconds (without agents having to look into it and waiting waiting waiting).
michael9 is offline   Reply With Quote
Old Aug 15, 11, 12:38 pm   #3
 
Join Date: Sep 2010
Posts: 28
I don't see this option, unfortunately. Do you go through "view your reservation"?
mrbreeze is offline   Reply With Quote
Old Aug 15, 11, 2:02 pm   #4
 
Join Date: May 2010
Location: Airport is AMS
Programs: China Airlines Emerald/Skyteam Elite+, TK Elite/*G, EY Gold, CC Gold, BW Diamond
Posts: 3,999
Quote:
Originally Posted by mrbreeze View Post
I don't see this option, unfortunately. Do you go through "view your reservation"?
I can't find it either that way.
__________________
Voortaan blog ik op een nieuwe site. Check mijn artikelen hier!
KLflyerRalph is offline   Reply With Quote
Old Aug 15, 11, 10:41 pm   #5
 
Join Date: Sep 2010
Posts: 28
where else can you log on then, besides where you view your reservation?
mrbreeze is offline   Reply With Quote
Old Aug 15, 11, 11:56 pm   #6
 
Join Date: Jul 2011
Location: SIN
Programs: FlyingBlue, Miles and More, Krisflyer
Posts: 645
Quote:
Originally Posted by mrbreeze View Post
where else can you log on then, besides where you view your reservation?
Iam a bit confused:
- Do you have a booking reference/code?
- Then log on klm.com
- go to manage may booking and key in the data
- it will then show an overview over your flight details
- scroll down to print: booking details, purchase confirmation (may not be there if ticket is purchased via agent), invoice (may not be possible if purchsed through an agent)

Last edited by SQ325; Aug 16, 11 at 12:02 am.
SQ325 is offline   Reply With Quote
Old Aug 16, 11, 5:11 am   #7
 
Join Date: Oct 2009
Location: AMS / ATH
Programs: Flying Blue Gold, Aegean Gold
Posts: 2,692
Quote:
Originally Posted by mrbreeze View Post
I am able to look up the 13 digit ticket number on their website.
Does this number start with 074 or 74? If so, then this number is your e-ticket number.

A booking/reservation overview can be retrieved from the Manage my booking page, by entering the Reservation code (6 characters). If you don't have that code (it should be on your booking confirmation though), use the "I've lost my booking code"function on that same page.
Xandrios is offline   Reply With Quote
Old Aug 16, 11, 7:41 am   #8
 
Join Date: Sep 2010
Posts: 28
yes i have the 13-digit number starting with 07 and the 6-digit booking code. i bought the ticket at klm website. still i can't print the purchase confirmation or an invoice.

the reason i was asking this question here was that klm sent me the confirmation email saying e-tickets will also be sent to my email address. but they never came. i don't really know what they are supposed to be. i know what a boarding pass is, but you get it right before you fly.
mrbreeze is offline   Reply With Quote
Old Aug 16, 11, 7:47 am   #9
 
Join Date: Jul 2011
Location: SIN
Programs: FlyingBlue, Miles and More, Krisflyer
Posts: 645
Quote:
Originally Posted by mrbreeze View Post
yes i have the 13-digit number starting with 07 and the 6-digit booking code. i bought the ticket at klm website. still i can't print the purchase confirmation or an invoice.

the reason i was asking this question here was that klm sent me the confirmation email saying e-tickets will also be sent to my email address. but they never came. i don't really know what they are supposed to be. i know what a boarding pass is, but you get it right before you fly.
May I ask what do you need it for? The booking code is good enough to check in, the booking details show the itenary and the e-mail shows the price.
SQ325 is offline   Reply With Quote
Old Aug 16, 11, 8:19 am   #10
 
Join Date: Sep 2010
Posts: 28
Quote:
Originally Posted by SQ325 View Post
May I ask what do you need it for? The booking code is good enough to check in, the booking details show the itenary and the e-mail shows the price.
I actually had the same question. I just wanted to make sure everything is alright. Don't you usually get it as the confirmation letter says? Another thing that worries me is that one segment is an Air Baltic flight, and their website does not let me track the booking with the code I have from klm or the delta code
mrbreeze is offline   Reply With Quote
Old Aug 16, 11, 8:26 am   #11
 
Join Date: May 2010
Location: Airport is AMS
Programs: China Airlines Emerald/Skyteam Elite+, TK Elite/*G, EY Gold, CC Gold, BW Diamond
Posts: 3,999
Then you better call them.
__________________
Voortaan blog ik op een nieuwe site. Check mijn artikelen hier!
KLflyerRalph is offline   Reply With Quote
Old Aug 16, 11, 8:30 am   #12
 
Join Date: Jul 2011
Location: SIN
Programs: FlyingBlue, Miles and More, Krisflyer
Posts: 645
Quote:
Originally Posted by mrbreeze View Post
I actually had the same question. I just wanted to make sure everything is alright. Don't you usually get it as the confirmation letter says? Another thing that worries me is that one segment is an Air Baltic flight, and their website does not let me track the booking with the code I have from klm or the delta code
In my case the bookings are mostly done by my company, so I anyway dont have much more than an itinerary. Normally I only bring my boardingpass to the airport. But I havent taken any codeshares flights operated by others than KL/AF.

The bookingcode/e-ticketnumber is only valid on KL, with that numbers you can't do anything on the Baltic website. This is quite normal (i had such an issue with LH/SQ recently). Nothing to worry about.
SQ325 is offline   Reply With Quote
Old Aug 16, 11, 9:12 am   #13
 
Join Date: Oct 2002
Location: UK
Posts: 7,075
Quote:
Originally Posted by mrbreeze View Post
I actually had the same question. I just wanted to make sure everything is alright. Don't you usually get it as the confirmation letter says? Another thing that worries me is that one segment is an Air Baltic flight, and their website does not let me track the booking with the code I have from klm or the delta code
That's normal.

Every airline has its own system of codes (PNRs), so if you're travelling on multiple airlines then there will be a different code for each.

KLM will have a record of your Air Baltic PNR - it probably won't be visible to you, but it will be visible to their reservations staff. So - to track the flight on the Air Baltic web site you will first of all need to get the right PNR.
Aviatrix is offline   Reply With Quote
Old Aug 20, 11, 9:48 am   #14
 
Join Date: Mar 2008
Location: Glaschu
Programs: FB Platinum; Accor Gold.
Posts: 2,192
Quote:
Originally Posted by Aviatrix View Post
That's normal.

Every airline has its own system of codes (PNRs), so if you're travelling on multiple airlines then there will be a different code for each.

KLM will have a record of your Air Baltic PNR - it probably won't be visible to you, but it will be visible to their reservations staff. So - to track the flight on the Air Baltic web site you will first of all need to get the right PNR.
Actually, I once had a segment on Emirates bought as part of a KL itinerary (on KL stock). I entered the KLM PNR on the EK website and it told me to go away, so I entered the (074) e-ticket number and it came up with the EK PNR and showed me the booked segment! It wouldn't let me check in, though (it was the first segment of my return trip, and the KL website wouldn't let me check in, either).

-- Henry
__________________
Dyfal Donc a Dyr y Garreg - My Flight Memory (or openflights).
Henry III is offline   Reply With Quote
Old Aug 20, 11, 11:49 am   #15
 
Join Date: May 2010
Location: Airport is AMS
Programs: China Airlines Emerald/Skyteam Elite+, TK Elite/*G, EY Gold, CC Gold, BW Diamond
Posts: 3,999
Quote:
Originally Posted by Henry III View Post
Actually, I once had a segment on Emirates bought as part of a KL itinerary (on KL stock). I entered the KLM PNR on the EK website and it told me to go away, so I entered the (074) e-ticket number and it came up with the EK PNR and showed me the booked segment! It wouldn't let me check in, though (it was the first segment of my return trip, and the KL website wouldn't let me check in, either).

-- Henry
Does KLM sell tickets for EK flights?
May I ask what route is was?
__________________
Voortaan blog ik op een nieuwe site. Check mijn artikelen hier!
KLflyerRalph is offline   Reply With Quote
 
 
Reply

Bookmarks


Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are On
Refbacks are Off
Forum Jump


All times are GMT -6. The time now is 11:27 pm.