KLM E-Ticket Question
Aug 15, 2011, 9:22 am
#1
Original Poster
Join Date: Sep 2010
Posts: 29
KLM E-Ticket Question
I bought a multi-destination ticket from KLM at their website. I received a flight booking code by email and my credit card was charged. The confirmation email says that my e-ticket will come to my email. However, I never received the e-ticket. I am able to look up the 13 digit ticket number on their website. So it seems that I have everything I need to be able to check in. I emailed them about it and never got a response. I wonder how long shall I wait for the e-ticket in my email before I should call them.
Aug 15, 2011, 9:45 am
#2
Join Date: Feb 2011
Location: AMS, GVA
Programs: Oneworld sapphire (IB)
Posts: 253
The fastest solution is to log-on on airfrance.com as there you see your flight itinerary and down on the same page you have an option to demand your mémo de voyage (your e-ticket). It will automatically be send to you within seconds (without agents having to look into it and waiting waiting waiting).
Aug 15, 2011, 11:56 pm
#6
Join Date: Jul 2011
Posts: 1,158
- Do you have a booking reference/code?
- Then log on klm.com
- go to manage may booking and key in the data
- it will then show an overview over your flight details
- scroll down to print: booking details, purchase confirmation (may not be there if ticket is purchased via agent), invoice (may not be possible if purchsed through an agent)
Last edited by SQ325; Aug 16, 2011 at 12:02 am
Aug 16, 2011, 5:11 am
#7
Moderator: Aegean Miles+Bonus
Join Date: Oct 2009
Location: AMS / ATH
Programs: AFKL Plat, A3 Gold
Posts: 7,338
Does this number start with 074 or 74? If so, then this number is your e-ticket number.
A booking/reservation overview can be retrieved from the Manage my booking page, by entering the Reservation code (6 characters). If you don't have that code (it should be on your booking confirmation though), use the "I've lost my booking code"function on that same page.
A booking/reservation overview can be retrieved from the Manage my booking page, by entering the Reservation code (6 characters). If you don't have that code (it should be on your booking confirmation though), use the "I've lost my booking code"function on that same page.
Aug 16, 2011, 7:41 am
#8
Original Poster
Join Date: Sep 2010
Posts: 29
yes i have the 13-digit number starting with 07 and the 6-digit booking code. i bought the ticket at klm website. still i can't print the purchase confirmation or an invoice.
the reason i was asking this question here was that klm sent me the confirmation email saying e-tickets will also be sent to my email address. but they never came. i don't really know what they are supposed to be. i know what a boarding pass is, but you get it right before you fly.
the reason i was asking this question here was that klm sent me the confirmation email saying e-tickets will also be sent to my email address. but they never came. i don't really know what they are supposed to be. i know what a boarding pass is, but you get it right before you fly.
Aug 16, 2011, 7:47 am
#9
Join Date: Jul 2011
Posts: 1,158
yes i have the 13-digit number starting with 07 and the 6-digit booking code. i bought the ticket at klm website. still i can't print the purchase confirmation or an invoice.
the reason i was asking this question here was that klm sent me the confirmation email saying e-tickets will also be sent to my email address. but they never came. i don't really know what they are supposed to be. i know what a boarding pass is, but you get it right before you fly.
the reason i was asking this question here was that klm sent me the confirmation email saying e-tickets will also be sent to my email address. but they never came. i don't really know what they are supposed to be. i know what a boarding pass is, but you get it right before you fly.
Aug 16, 2011, 8:19 am
#10
Original Poster
Join Date: Sep 2010
Posts: 29
I actually had the same question. I just wanted to make sure everything is alright. Don't you usually get it as the confirmation letter says? Another thing that worries me is that one segment is an Air Baltic flight, and their website does not let me track the booking with the code I have from klm or the delta code
Aug 16, 2011, 8:30 am
#12
Join Date: Jul 2011
Posts: 1,158
I actually had the same question. I just wanted to make sure everything is alright. Don't you usually get it as the confirmation letter says? Another thing that worries me is that one segment is an Air Baltic flight, and their website does not let me track the booking with the code I have from klm or the delta code
The bookingcode/e-ticketnumber is only valid on KL, with that numbers you can't do anything on the Baltic website. This is quite normal (i had such an issue with LH/SQ recently). Nothing to worry about.
Aug 16, 2011, 9:12 am
#13
Join Date: Oct 2002
Location: UK
Posts: 7,560
I actually had the same question. I just wanted to make sure everything is alright. Don't you usually get it as the confirmation letter says? Another thing that worries me is that one segment is an Air Baltic flight, and their website does not let me track the booking with the code I have from klm or the delta code
Every airline has its own system of codes (PNRs), so if you're travelling on multiple airlines then there will be a different code for each.
KLM will have a record of your Air Baltic PNR - it probably won't be visible to you, but it will be visible to their reservations staff. So - to track the flight on the Air Baltic web site you will first of all need to get the right PNR.
Aug 20, 2011, 9:48 am
#14
Join Date: Mar 2008
Location: Glaschu
Programs: FB Platinum for Life; BAEC Gold Guest List; Accor Gold.
Posts: 2,549
That's normal.
Every airline has its own system of codes (PNRs), so if you're travelling on multiple airlines then there will be a different code for each.
KLM will have a record of your Air Baltic PNR - it probably won't be visible to you, but it will be visible to their reservations staff. So - to track the flight on the Air Baltic web site you will first of all need to get the right PNR.
Every airline has its own system of codes (PNRs), so if you're travelling on multiple airlines then there will be a different code for each.
KLM will have a record of your Air Baltic PNR - it probably won't be visible to you, but it will be visible to their reservations staff. So - to track the flight on the Air Baltic web site you will first of all need to get the right PNR.
-- Henry
Aug 20, 2011, 11:49 am
#15
Join Date: May 2010
Programs: Delta Silver, HH Gold, Accor Gold, IHG Platinum
Posts: 5,340
Actually, I once had a segment on Emirates bought as part of a KL itinerary (on KL stock). I entered the KLM PNR on the EK website and it told me to go away, so I entered the (074) e-ticket number and it came up with the EK PNR and showed me the booked segment! It wouldn't let me check in, though (it was the first segment of my return trip, and the KL website wouldn't let me check in, either).
-- Henry
-- Henry
May I ask what route is was?