Doc Savage

It sounds like the problem is that the pax told the FA where she could stick the cake.

HomerJay

Not at all. There is a huge difference between "finding fault" and having to arrest someone. Being a jerk or giving lip to a flight attendant is not a criminal offense. Police are not arbiters of who is at fault here. They determine if there's been a crime committed and probable cause for an arrest.

Do you not understand the difference?

moreofless

The family was taking a special cake to a special occasion. There would not have been an issue if the JetBlue employees would have treated the people as valuable customers. The airlines have created a confrontational relationship with their customers before they even arrive at the airport. It is clear these JetBlue employees are in need of some retraining on what it means to give good customer service. The whole airline industry treats customers like they are doing them a favor for flying them. Break up the huge airline to restore competition and then customers will be treated like valuable customers not cargo.

MSYtoJFKagain

They are doing them a favor. They provide an affordable transportation solution for millions of people. It is very clear that most pax do not care about anything except the price on the ticket. People get all stirred up when the news or social media carries a story forward for a few days and then they all go book the lowest, non-refundable ticket on whatever airline pops up.

moreofless

They are not doing us a favor. Businesses earn our business not the other way around. The airlines are so large and have a virtual monopoly, they treat the customer like dirt. It is time for our government to break up the large airlines and restore competition. Then the airlines who understand real customer service are the ones who will succeed.

Arrogance is not customer service.

nycatl

In hindsight, this

Also, is some at TSA in trouble for allowing the cake through? It has been my experience that food brought from outside doesn't not make it through - happened to me once attempting to bring poboys back from MSY

wrp96

Solid foods are usually not an issue going through TSA.

JonathanK81

You don't know how business works do you? Without customers, JetBlue or any airline would cease to exist. Same thing with McDonald's, or any other business. Customers PAY for the businesses, employees, and everything else. So no, they are not doing customers a favor. We're the ones PAYING their paychecks. Not the other way around.

MSYtoJFKagain

I'm not sure why you're going for personal attacks. I'm very well aware of how a business works. My point was that until passengers actually start voting with their feet, the status quo will not change. It is very obvious that a vast majority of people buy the lowest fare and don't bother looking at a single other facet of the business.

N830MH

I don't like FA behaviors. No reasons to be removed from the aircraft. That's very wrong. The entire family had it right to get on board the aircraft. They allowed to. FA can't be bugging with passengers' cake. The cake should be under the seat above you. FA had respect that. You can't be disrespecting with entire family. You must leave the entire family alone. Leave it alone!

sethMCOflyer

There are so many posts about the FAs not giving the family dignity and respect but there is zero evidence to suggest that they didn't. For all we know the father started yelling and swearing at the FA while moving the cake around. At some point the FA decided that the father was the type of person who would continue this attitude during the flight and they asked for the family to exit the plane. I would assume the first step would have been to ask the family to exit the plane and then when they didn't, ask the police to come get them.

We have no video evidence up until the police arrive, but I'm struggling to see how everyone is jumping to the conclusion that the FA was just crazy. I saw a family get kicked out of Chilis because they were being too loud after they were asked to be more quiet, I don't see massive backlash against Chilis and people calling the restaurant industry doomed.

Finkface

Not everyone. I have no doubt the father brought this on himself. The fact he was told to remove the cake and didn't - just moved it to a different bin. The fact he put it in the emergency equipment bin when told not to. The fact he asked the FA if she'd been drinking - what calm, rational person does that just out of the blue? The liklihood, based on Jet Blue's response, that they had extra carryons and dad wouldn't put the cake under the seat until he realized they were getting the boot. To me, it is more than likely dad was a belligerent db to the crew by the end but once the camera started rolling, tried to play the victim.

Nope, not falling for their 'poor me' story.