Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > JetBlue | TrueBlue
Reload this Page >

Getaway flight cancelled, full refund?

Getaway flight cancelled, full refund?

Old Jan 9, 2017, 8:28 pm
  #1  
Suspended
Original Poster
 
Join Date: Aug 2005
Location: BOS
Posts: 15,027
Getaway flight cancelled, full refund?

What happens if a flight that is part of a Getaway package is cancelled by JetBlue due to weather? Do you get a full refund of the package cost or just the flight component? Or is there no refund whatsoever and you can only reschedule?
Dieuwer is offline  
Old Jan 12, 2017, 4:56 pm
  #2  
 
Join Date: Jun 2012
Location: New England
Programs: American Gold, Marriott Gold, Hilton Silver
Posts: 5,617
As listed on this page: (Looks like JetBlue Getaways has been renamed to JetBlue Vacations)

Cancellations

JetBlue Vacations Credit:
  • Customers who experience a Controllable Event are entitled to a full JetBlue Vacations Credit, good for one year towards future JetBlue Vacations bookings,
  • Customers who experience an Uncontrollable Event are entitled to a full JetBlue Vacations Credit, good for one year towards future JetBlue Vacations bookings, less any hotel-imposed fees/penalties and less any nonrefundable Activities.
  • Customers who cancel per Customer's Choice are entitled to a full JetBlue Vacations Credit if the cancellation request meets the JetBlue Vacations policy (must cancel prior to scheduled departure) and individual hotel cancellation policy, less any hotel imposed fees/penalties and less any nonrefundable Activities. Please call 1-800-JETBLUE, option 3 to ask a JetBlue crewmember about the cancellation policy of the hotel for your JetBlue Vacations package. (Do not call the hotel directly, as the change or cancellation policies and/or fees may be specific to the JetBlue Vacations package.)

Cancellation Fees:
  • Customers who experience a Controllable Event will have the JetBlue $135 per person cancellation fee waived.
  • In an Uncontrollable Event, compensation policy is consistent with that set out for specific JetBlue Airways’ Travel Alerts, in a link located at the top of jetblue.com. JetBlue Vacations will contact hotel to determine and apply their policy.
  • When cancellation is the Customer's Choice, customer must pay the JetBlue $135 per person cancellation fee and any applicable cancellation fees or penalties charged by the hotel or other travel suppliers.
So, it looks like you get a credit on the flight portion, and a credit on what's left of the hotel portion after being at the mercy of the hotel's cancellation policy.

Credits are only good for future Jetblue Vacations bookings, and cannot be used for flight only bookings.
diburning is offline  
Old Jan 12, 2017, 5:36 pm
  #3  
Suspended
Original Poster
 
Join Date: Aug 2005
Location: BOS
Posts: 15,027
I guess it doesn't make sense to book a package in winter times then.
Dieuwer is offline  
Old Jan 12, 2017, 10:19 pm
  #4  
 
Join Date: Jun 2012
Location: New England
Programs: American Gold, Marriott Gold, Hilton Silver
Posts: 5,617
Trip insurance might cover you though.
diburning is offline  

Thread Tools
Search this Thread

Contact Us - Manage Preferences - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.