Priority boarding / even more space or mosaic
#1
Original Poster
Join Date: Jun 2016
Location: NYC,MIA,XFL
Programs: AA EXP, B6 Mosaic, DL PM
Posts: 863
Priority boarding / even more space or mosaic
Anyone know why jetblue doesn't have priority lanes at the gate, so that priority boarding would be accessible? Are there any plans to install them?
#2
Join Date: Apr 2003
Programs: B6 Mosaic, Bonvoy LT Titanium (x SPG LT), IHG Spire, UA Silver
Posts: 5,844
At most airports it is not needed. There are still not that many Mosaics. I have been on many flights where I was the only one that boarded when Mosaics were called.
#4
Join Date: Aug 2004
Programs: SPG Lifetime Platinum, Hyatt Diamond, JetBlue Mosaic, AA Platinum, National Executive Elite
Posts: 599
I agree that many NYC & BOS flights (in particular) could use a dedicated Mosaic line. I'd guess part of the reasoning that JB doesn't offer it is that (while it's admittedly helpful for some) it creates the two-tier system of air travel that they're trying to avoid. Many JB customers pay more to avoid DL, UA & AA because, unlike those airlines, they get good customer service and are treated well at JB. Creating what are essentially VIP & everyone else lines would hurt that image.
#5
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
B6 does not do this, even on elite-heavy routes, because it runs contrary to its brand image which is that it is still a fun-loving LCC catering to the masses.
That is why it does not call Mosaics "elites" and it does not market MINT as J or "Business Class."
The solution to the gate lice at the beginning of boarding is simply to make an announcement that "we're going to ask everyone to take a step back and we will hold boarding until everyone is back at ...." Even the morons eventually succumb to peer pressure.
That is why it does not call Mosaics "elites" and it does not market MINT as J or "Business Class."
The solution to the gate lice at the beginning of boarding is simply to make an announcement that "we're going to ask everyone to take a step back and we will hold boarding until everyone is back at ...." Even the morons eventually succumb to peer pressure.
#6
Join Date: Oct 2007
Location: NYC, Wash DC
Programs: BA Gold, UA Plat (1mm),Marriott LT Plat, Avis PC, National Exec Elite, Hertz PC
Posts: 394
I fly Between IAD and JFK most weeks. I'm often the only Mosaic on board. The lane wouldn't matter as you never know when they are going to board. I don't know why they bother posting a boarding time since they don't stick to it. That said, B6 has been paying more attention to a Mosaics lately and my experience has been improving. A dedicated lane wouldn't impress me.
#7
A FlyerTalk Posting Legend
Join Date: Mar 2001
Posts: 55,189
I flew JetBlue for the 1st time in years about 2 weeks ago between JFK and FLL and was stunned by the boarding and deboarding procedures.
I was shocked that the FAs instructed us to stow our bags in the first open overhead bin we saw and to "know the row" after the plane landed so we would remember where to retrieve the bags. I sat up front (even more space seats) and saw people very upset that there was no room for their bags in the bins over their seats. Why the FAs would begin a flight making people furious was astounding. This 'know the row' mantra for stowing bags in the overhead bins was instructed on both of my flights.
On my flight to FLL only, at arrival, passengers had to wait for every wheel-chair passenger to disembark one at a time. I've never been on a flight in which those needing extra assistance particularly those in wheel chairs didn't deboard after everyone else did. This did not happen on my return flight to JFK. When it was time for everyone to deboard, pax were moving toward the back of the plane to retrieve their bags as others were trying to leave the plane. It was a mess.
I am no longer a fan of JetBlue.
I was shocked that the FAs instructed us to stow our bags in the first open overhead bin we saw and to "know the row" after the plane landed so we would remember where to retrieve the bags. I sat up front (even more space seats) and saw people very upset that there was no room for their bags in the bins over their seats. Why the FAs would begin a flight making people furious was astounding. This 'know the row' mantra for stowing bags in the overhead bins was instructed on both of my flights.
On my flight to FLL only, at arrival, passengers had to wait for every wheel-chair passenger to disembark one at a time. I've never been on a flight in which those needing extra assistance particularly those in wheel chairs didn't deboard after everyone else did. This did not happen on my return flight to JFK. When it was time for everyone to deboard, pax were moving toward the back of the plane to retrieve their bags as others were trying to leave the plane. It was a mess.
I am no longer a fan of JetBlue.
#8
Join Date: Jul 2001
Location: NYC
Programs: AA ExecPlat; AF Gold; UA GS; Hyatt L. Globalist; Marriott Plat; Hilton Diamond; National EE
Posts: 6,154
I flew JetBlue for the 1st time in years about 2 weeks ago between JFK and FLL and was stunned by the boarding and deboarding procedures.
I was shocked that the FAs instructed us to stow our bags in the first open overhead bin we saw and to "know the row" after the plane landed so we would remember where to retrieve the bags. I sat up front (even more space seats) and saw people very upset that there was no room for their bags in the bins over their seats. Why the FAs would begin a flight making people furious was astounding. This 'know the row' mantra for stowing bags in the overhead bins was instructed on both of my flights.
On my flight to FLL only, at arrival, passengers had to wait for every wheel-chair passenger to disembark one at a time. I've never been on a flight in which those needing extra assistance particularly those in wheel chairs didn't deboard after everyone else did. This did not happen on my return flight to JFK. When it was time for everyone to deboard, pax were moving toward the back of the plane to retrieve their bags as others were trying to leave the plane. It was a mess.
I am no longer a fan of JetBlue.
I was shocked that the FAs instructed us to stow our bags in the first open overhead bin we saw and to "know the row" after the plane landed so we would remember where to retrieve the bags. I sat up front (even more space seats) and saw people very upset that there was no room for their bags in the bins over their seats. Why the FAs would begin a flight making people furious was astounding. This 'know the row' mantra for stowing bags in the overhead bins was instructed on both of my flights.
On my flight to FLL only, at arrival, passengers had to wait for every wheel-chair passenger to disembark one at a time. I've never been on a flight in which those needing extra assistance particularly those in wheel chairs didn't deboard after everyone else did. This did not happen on my return flight to JFK. When it was time for everyone to deboard, pax were moving toward the back of the plane to retrieve their bags as others were trying to leave the plane. It was a mess.
I am no longer a fan of JetBlue.
This sounds horrific. B6 FAs should know better.
#11
Join Date: Aug 2015
Location: NYC
Programs: Marriott Platinum, JetBlue Mosaic, Hilton Silver
Posts: 711
I disagree with the others that the reason there aren't Priority lanes is due to brand image. If that were the case, there wouldn't be Mosaic dedicated lines at the ticket counter or Priority bag tagging.
In terms of Mosaics going to the front of the line to board, I've been on many boarding lines contaminated by gate lice(I spend a lot of time in Orlando). When they call Mosaics, I simply loudly say "excuse me" or "Are you a Mosaic?" and walk up to the front of the line and board. Problem solved.
I have also seen gate agents increasingly tell the gate lice to move before they start the boarding process. If you're consistently not seeing this or not seeing it done effectively, I suggest you email JetBlue feedback as they will fix it.
#12
Join Date: Aug 2015
Location: NYC
Programs: Marriott Platinum, JetBlue Mosaic, Hilton Silver
Posts: 711
I flew JetBlue for the 1st time in years about 2 weeks ago between JFK and FLL and was stunned by the boarding and deboarding procedures.
I was shocked that the FAs instructed us to stow our bags in the first open overhead bin we saw and to "know the row" after the plane landed so we would remember where to retrieve the bags. I sat up front (even more space seats) and saw people very upset that there was no room for their bags in the bins over their seats. Why the FAs would begin a flight making people furious was astounding. This 'know the row' mantra for stowing bags in the overhead bins was instructed on both of my flights.
On my flight to FLL only, at arrival, passengers had to wait for every wheel-chair passenger to disembark one at a time. I've never been on a flight in which those needing extra assistance particularly those in wheel chairs didn't deboard after everyone else did. This did not happen on my return flight to JFK. When it was time for everyone to deboard, pax were moving toward the back of the plane to retrieve their bags as others were trying to leave the plane. It was a mess.
I am no longer a fan of JetBlue.
I was shocked that the FAs instructed us to stow our bags in the first open overhead bin we saw and to "know the row" after the plane landed so we would remember where to retrieve the bags. I sat up front (even more space seats) and saw people very upset that there was no room for their bags in the bins over their seats. Why the FAs would begin a flight making people furious was astounding. This 'know the row' mantra for stowing bags in the overhead bins was instructed on both of my flights.
On my flight to FLL only, at arrival, passengers had to wait for every wheel-chair passenger to disembark one at a time. I've never been on a flight in which those needing extra assistance particularly those in wheel chairs didn't deboard after everyone else did. This did not happen on my return flight to JFK. When it was time for everyone to deboard, pax were moving toward the back of the plane to retrieve their bags as others were trying to leave the plane. It was a mess.
I am no longer a fan of JetBlue.
Were these particular flights full? Were the folks being told to do this at the beginning or the end of the boarding process?
#13
A FlyerTalk Posting Legend
Join Date: Mar 2001
Posts: 55,189
Originally Posted by sbm12
Neither of those things is normal nor per company policy.
Originally Posted by RWPrincess
I fly almost 100,000 miles a year on JetBlue. I have never experienced either of these situations. The only I have seen is them asking for volunteers to gate check bags when a flight is full.
Were these particular flights full? Were the folks being told to do this at the beginning or the end of the boarding process?
On the flight back, the captain of the flight got on the microphone and kept repeating "know the row, know the row" mantra. He then introduced himself as Charlie, a married man with 5 children who wants to make sure everybody on the flight is happy so they will fly JetBlue again, JetBlue will make more money and continue to provide generous healthcare benefits for his 5 children who need it. This was absolutely odd.
I have one more flight on JetBlue between JFK and BOS on New Year's Day as the airfare was just $43. I'm done with them after that.