Can't select seats at all for a flight booked on the chase ultimate rewards portal?
Nov 14, 2016, 5:51 pm
#1
Original Poster
Join Date: Nov 2005
Posts: 266
Can't select seats at all for a flight booked on the chase ultimate rewards portal?
Any ideas? I booked a flight for June 2017 (JFK >> sfo) using ultimate reward points on their portal. I have the confirmation number, but when I plug it in it tells me that seats are not assignable on this flight and would be assigned at the gate. Seems very unlikely that a flight in June both directions would be filled up so far out. Any ideas? Was going to call jet blue tomorrow but figured I'd ask here first before I wasted my time on hold.
Nov 30, 2016, 12:02 pm
#5
Join Date: Feb 2013
Location: NYC
Programs: DL, UA, SPG, HH
Posts: 113
I booked 3 flights using Chase Ultimate Rewards on B6 and was able to change seats. Though you have to wait about 30 minutes after buying the flight through the Chase UR portal for the information to sync. Then you can take the confirmation ID off the reservation and go to Manage Flights on Jetblue.com and then enter in the confirmation ID and you're last name. You'll be able to change your seat.
Dec 2, 2016, 5:01 am
#6
Join Date: Apr 2014
Location: The Sunshine State
Posts: 145
Booked a flight yesterday through the portal and the reservation showed up immediately on the Jblue app - but not the website. Logged on this morning and the website still doesn't show this flight nor a flight I booked through the portal in November. I entered the airline confirmation code to both and still a no go, the app shows both reservations but will not allow seat selection or EMS upgrade availability so I will have to call them ( again )
Not a huge issue but it would be nice to change seats etc without having to call, the csr on the phone with B6 last time stated this is common with 3rd party reservations.
Not a huge issue but it would be nice to change seats etc without having to call, the csr on the phone with B6 last time stated this is common with 3rd party reservations.