blitzen

Hi,

I'm Mosaic right now but won't prequalify for 2017. If I now in 2016 book flight in Feb 2017 are some advantages being carried over?
- free booze > not a big deal as the plane departs early morning
- even more speed > will buy EMS anyway
- free cancellation > that is the most important .... can I cancel for free at all / only during 2016 or until the flight?

Thanks,
Marc

sfozrhfco

If you don't requalify, all benefits expire at the end of this year.

blitzen

I know that I don't get drinks etc.

BUT what happens to existing bookings? So at 12/31 I could cancel without panelty and starting 1/1 that would be gone?

sbm12

I believe this is correct. It is a waiver of fee for someone with status, not that the ticket purchased has no fee. But I do believe you get the 2 free bags still as that's part of what you purchase with the ticket. Semantics, I know, but it matters.

OAK AAFlier

what is the free cancellation policy? do i need to call to cancel it? does my credit card get refunded? can i cancel online? many thanks

blitzen

If you are mosaic there are no cancellation fees > look at the cancellation conditions
You can have it refunded to your cc or added to your travel bank
I could do it online last time but this time they want me to call > but I think that is a website hiccup

moulder3

Unless something has changed, that info is incorrect. Cancelling your non-refundable ticket puts the money back in your travel bank for Mosaic members. Only cancelling within 24 hours of booking (available to all customers) can the ticket be refunded to the original form of payment.

So while you don't actually get the $ back for cancelling a non-refundable seat, you do have a year to use the funds from your travel bank before they expire. As a Mosaic member, that should be easy to accomplish...

blitzen

I stand corrected (last time I did it must have been just inside the 24h mark)

Additional Change/Cancellation Terms (all fares): For changes, any applicable fare difference will be charged in addition to the change fee and are subject to availability. Cancellations are for a JetBlue flight credit only, valid for a JetBlue flight within one (1) year from the date of cancellation. If you do not change/cancel before scheduled departure and you "no show" all money for the reservation is forfeited. JetBlue change and cancellation fees will be waived for Mosaic members and those who are on the same itinerary as the Mosaic member.

jetsetter

I'm not sure once a pax loses Mosaic status, does B6 have the IT processes in place to update the PNR so it no longer reflects Mosaic to an agent?

If not, you might be able to do a same day change or check bags for free.

However, even if the PNR doesn't update, you might have a hard time callin in for free changes & cancels:
1. I think general reservations agents are told not to touch a PNR for a Mosaic; and
2. When you call the Mosaic line, you can't even get to a Mosaic agent until you enter in and the system validates your Mosaic TV#. If you don't put in a valid Mosaic# you get routed out to general reservation sales.

I'm not sure though maybe you could do a change/cancel on the web site.

that being said, they very well may have a process to sweep all the PNR's and update status. Although, B6 isn't known for its rock solid IT, so you have at least a 50 50 chance they don't have the IT mechanism to sweep all the PNR's.

sbm12

Main reason I think free bags will stick is that it is listed as 2 free in the purchase receipt and the DoT is unlikely to look fondly on airlines changing that after a ticket is purchased, regardless of reason. Ditto for EMS priority security access.

The other benefits are all defined as exceptions/exemptions from the fees based on status at the time of the request AFAIK.

RWPrincess

I know B6 IT is awful but a PNR is tied to the TB number. That is what tells the PNR if someone is Mosaic or not. So if you book now for 2017, the boarding pass in 2017 should no longer reflect a Mosaic status.

sbm12

It depends. The system can either pull the current status at the time the booking is made and then store that in the PNR, saving process cycles and DB queries over time. Or it can query the status at various points in the transaction process (e.g. check-in, every time you pick a seat, etc.) which is more expensive but also more likely to be accurate.

And the loyalty and reservations systems often run on two separate platforms. I don't know if that's the case at JetBlue but I know that it is common in the industry.

RWPrincess

There have been posters on here who have said their Mosaic status has been reflected almost immediately on trips right after they've earned it. So that's why I'm guessing they keep it current on the PNR.