Continued Website Issues
Apr 1, 2016, 7:20 am
#16
Original Poster
Join Date: Aug 2015
Location: NYC
Programs: Marriott Platinum, JetBlue Mosaic, Hilton Silver
Posts: 711
Apr 1, 2016, 7:22 am
#17
Original Poster
Join Date: Aug 2015
Location: NYC
Programs: Marriott Platinum, JetBlue Mosaic, Hilton Silver
Posts: 711
My latest issue: I have 2 upcoming one way flights that JetBlue.com tells me I didn't book on their site. When in fact I did. Only issue I foresee will be the point calculation post flight.
Apr 6, 2016, 2:05 am
#18
Join Date: Jul 2013
Location: London
Posts: 344
Hi all. I booked a flight with Jetblue through their website 2 months ago. The flight is next week.
I've just realised that I've never received a confirmation email, or anything from them to acknowledge that the flight has actually been booked and ticketed. I'm a bit concerned - I definitely booked it and I can see the charge on my credit card statement. I rarely fly with jetblue but I'm sure I've always had some form of booking confirmation in the past. Is this a known bug/glitch?
Thanks!
I've just realised that I've never received a confirmation email, or anything from them to acknowledge that the flight has actually been booked and ticketed. I'm a bit concerned - I definitely booked it and I can see the charge on my credit card statement. I rarely fly with jetblue but I'm sure I've always had some form of booking confirmation in the past. Is this a known bug/glitch?
Thanks!
Apr 6, 2016, 8:29 am
#19
Join Date: Aug 2004
Programs: SPG Lifetime Platinum, Hyatt Diamond, JetBlue Mosaic, AA Platinum, National Executive Elite
Posts: 599
I've just realised that I've never received a confirmation email, or anything from them to acknowledge that the flight has actually been booked and ticketed. I'm a bit concerned - I definitely booked it and I can see the charge on my credit card statement. I rarely fly with jetblue but I'm sure I've always had some form of booking confirmation in the past. Is this a known bug/glitch?
Thanks!
Thanks!
Good luck!
Apr 6, 2016, 11:43 am
#20
Join Date: Nov 2008
Location: PHL
Programs: AAdvantage Platinum, Hilton HHonors Diamond
Posts: 1,203
Website continually going back and forth between:
Flights available for sale through:
Oct. 29, 2016
and if I refresh a few times
Flights available for sale through:
Jan. 3, 2017
All browsers seem affected.
Flights available for sale through:
Oct. 29, 2016
and if I refresh a few times
Flights available for sale through:
Jan. 3, 2017
All browsers seem affected.
Apr 20, 2016, 9:52 am
#21
Join Date: Feb 2010
Location: JFK LGA PBI BOI
Posts: 910
Went to website from Courtyard PC, logged in and could not print boarding pass. Error said it was not 24 hours before my flight but it was 3 hours before departure.
Tried all methods from last name, res number etc. had to go to airport and required human intervention.
Never got email from Jetblue 24 hours before to check in. Phone app showed the flight but check in button did nothing so I don't know if this was a website issue.
Tried all methods from last name, res number etc. had to go to airport and required human intervention.
Never got email from Jetblue 24 hours before to check in. Phone app showed the flight but check in button did nothing so I don't know if this was a website issue.
Apr 23, 2016, 7:24 am
#22
Original Poster
Join Date: Aug 2015
Location: NYC
Programs: Marriott Platinum, JetBlue Mosaic, Hilton Silver
Posts: 711
Hi all. I booked a flight with Jetblue through their website 2 months ago. The flight is next week.
I've just realised that I've never received a confirmation email, or anything from them to acknowledge that the flight has actually been booked and ticketed. I'm a bit concerned - I definitely booked it and I can see the charge on my credit card statement. I rarely fly with jetblue but I'm sure I've always had some form of booking confirmation in the past. Is this a known bug/glitch?
Thanks!
I've just realised that I've never received a confirmation email, or anything from them to acknowledge that the flight has actually been booked and ticketed. I'm a bit concerned - I definitely booked it and I can see the charge on my credit card statement. I rarely fly with jetblue but I'm sure I've always had some form of booking confirmation in the past. Is this a known bug/glitch?
Thanks!
Apr 24, 2016, 2:18 pm
#23
Join Date: May 2004
Location: Exclusively OMNI/PR, for Reasons
Posts: 4,188
If anyone is currently* having issues accessing the B6 website, make sure your URL starts with https:// rather than just http://. Normally the HTTP protocol connection is automatically redirected/rewritten to HTTPS, but it's failing today for some reason.
The shortcut I had on my shortcuts toolbar was the old non-SSL (HTTP) version.
* 24th April, 2016 @ 4:15pm EST
The shortcut I had on my shortcuts toolbar was the old non-SSL (HTTP) version.
* 24th April, 2016 @ 4:15pm EST
Apr 28, 2016, 10:50 am
#24
Join Date: Jun 2012
Location: New England
Programs: American Gold, Marriott Gold, Hilton Silver
Posts: 5,638
Their website is now officially garbage, and I just begrudgingly gave my business to AA instead. Tried to book a flight. Got an error message saying that "Reservations is currently undergoing maintenance." Called to try to book. Agent said that billing is separate and that she did not have the ability to waive the phone booking fee. (liar!)
So, I booked on AA instead. It's been a while since I've encountered such atrocious customer service from any airline.
So, I booked on AA instead. It's been a while since I've encountered such atrocious customer service from any airline.
May 2, 2016, 3:49 pm
#25
Join Date: Nov 2010
Programs: Hilton Diamond + Marriott Gold
Posts: 70
My biggest complaint with the site is when I book through my company's travel site my reservations don't show up when I login to my trueblue account even though they have my number on file. They do show up on the iOS app though... Strangest thing is it will show my next trip on the homepage when I login but if I click manage flights it's not there...
Oct 18, 2016, 11:36 am
#26
Join Date: Sep 2013
Location: East Coast, USA
Posts: 1,032
B6 IT strikes again
This time, for the 30% promo. When I'm about to book, then it won't let me sign in (times out, or whatever). If I'm at the True Blue site, then it logs me off when I get to the promo page. So endless loop. The typical excuse is that the web traffic is too busy 
The bigger problem is getting credit for my flights. I'm still waiting for some flight to properly credit, and they actually refused to credit for a HA flight that I paid $1,200 for
If they had halfway decent IT, believe me they will get a lot more business from me. Those at legacies should be thankful that their IT is not WN/B6 etc.
The bigger problem is getting credit for my flights. I'm still waiting for some flight to properly credit, and they actually refused to credit for a HA flight that I paid $1,200 for
If they had halfway decent IT, believe me they will get a lot more business from me. Those at legacies should be thankful that their IT is not WN/B6 etc.
Oct 18, 2016, 5:28 pm
#27
Join Date: Jun 2012
Location: New England
Programs: American Gold, Marriott Gold, Hilton Silver
Posts: 5,638
This happens with JetBlue Getaways packages as well, but seats cannot be changed once selected at booking. They count as a travel agent ticket, even though JetBlue is the travel agent. If I'm buying something from JetBlue, would it be unreasonable to expect a seamless experience?
Oct 31, 2016, 7:24 pm
#29
Join Date: Sep 2012
Location: IAD/DCA
Programs: Bunch of mid-tiers
Posts: 1,034
I haven't flown B6 in years, but from reading this thread...
If I have a reservation that wouldn't appear on the website, then did for awhile, and now won't but appears fine in the app, is pretty much what I should expect?
If I have a reservation that wouldn't appear on the website, then did for awhile, and now won't but appears fine in the app, is pretty much what I should expect?
Oct 31, 2016, 10:24 pm
#30
Original Poster
Join Date: Aug 2015
Location: NYC
Programs: Marriott Platinum, JetBlue Mosaic, Hilton Silver
Posts: 711