Delays Posting Flights
May 13, 2015, 5:33 pm
#31
Join Date: Dec 2013
Location: IAD, DCA, ORD, IND
Programs: TrueBlue, Rapid Rewards
Posts: 365
Still waiting on 3 of my 4 May flights.
May 15, 2015, 3:34 pm
#32
Join Date: Jun 2012
Location: New England
Programs: American Gold, Marriott Gold, Hilton Silver
Posts: 5,638
0 of 3 for me. 11 days so far. My e-rewards redemption took 7 days. SSI survey posted immediately. Something tells me that the TrueBlue program runs on a different server than the reservation system, and those two computers are having problems communicating.
May 18, 2015, 7:57 am
#36
Join Date: Apr 2012
Location: MIA
Programs: AA EXP (AC), DL G (SC), Bonvoy LTP, & IHG AMB
Posts: 1,798
EMSpace still earn 200 points and Pets still yield 300 points; however, those points typically posted about 10 to 14 days after the flight points posted.
The IT support/system/structure for the points still baffles me, especially with these add-ons. I was just going over my points history for earlier in the year to make sure every-thing was credited and noticed that the 7000 bonus points posted simultaneously with the 14th flight back in February. It just seems to me that if B6 could track that, there shouldn't be such a lag between flight points and the add-ons points posting. Alas, at least the points are finally posting!
The IT support/system/structure for the points still baffles me, especially with these add-ons. I was just going over my points history for earlier in the year to make sure every-thing was credited and noticed that the 7000 bonus points posted simultaneously with the 14th flight back in February. It just seems to me that if B6 could track that, there shouldn't be such a lag between flight points and the add-ons points posting. Alas, at least the points are finally posting!
May 18, 2015, 7:55 pm
#37
Join Date: Aug 2009
Location: Left Coast
Posts: 861
In the past similar problems have prompted the CSR to manually post the points.
May 26, 2015, 6:36 am
#38
Join Date: Apr 2012
Location: MIA
Programs: AA EXP (AC), DL G (SC), Bonvoy LTP, & IHG AMB
Posts: 1,798
Well, it appears that the points posting for flights has definitely improved with the latest 'bug fix'. Three flights over the week-end, with the first on 21May and it posted on 25May. That's the quickest I've ever seen them post.
May 29, 2015, 3:15 pm
#40
Join Date: Aug 2009
Location: Left Coast
Posts: 861
I was on the phone with them for a different issue, but was able to take care of a similar problem (EMS points for a flight in April which hadn't posted after more than a month) during the same call.
Call 'em... emails don't work.
Call 'em... emails don't work.
Jun 1, 2015, 8:02 am
#42
Join Date: Apr 2015
Posts: 40
I noticed the same thing, and I hope we don't jinx it. My flight on the 26th posted on the 30th. I also noticed that it got to the app much faster. It normally takes another day for my point balance to update on the app.