LUPY48

I noticed a $53 price drop this morning and as usual, I called in and nicely asked to have the difference deposited into my JB bank.
I was told that as of midnight last night, there is a $75 fee to do this.
Another nice perk.....gone....

FLIHGH

That's really disappointing. I've always booked family on JB for this very reason...But I guess will no longer book with JB for them if the fare is a bit higher.

sbm12

Confirmed.

rpk113

Is this the beginning? For an airline of the "people", they sure are starting to look like every other airline..

Dieuwer

I think they were leaving money on the table with this generous policy. I surmise there was some shareholders' push-back to have it changed.

sbm12

Agreed...this is the sort of thing which comes about when Wall Street says, "Gee, you aren't screwing customers as much as the other guys and aren't making as much money as they are; maybe you could work on that."

Definitely sucks, but at least they kept the 2-week window. Better than nothing.

And Mosaic status just became a bit more valuable.

Often1

Was always a bad idea as its an economic disincentive to lower fares. And, because their competitors don't do it, there's no reason to do it as it's not going to cost much business.

jetsetter

Do you think the DOT will require B6 to honor the old rules for tickets purchased prior to the policy change?
Lets say someone bought tickets a year out and bought them planning to get the credit if the fare went down which it most often does a few months prior to the flight. When they bought such a ticket, they would have been advised of the current fare credit policy.

I also don't know how much B6 is losing here, I mean, how many customers with a life will track the price of their ticket every day, etc.?

This is another differentiater B6 has lost.

I agree they are going down a road to be like any other airline, and its not a good road.
Also our pro business government, even under a democratic administration, has allowed all of these mergers to go through, and the fewer airlines flying means that anti consumer policies are more likely to stick.

PWMTrav

You can set a Kayak alert for this and not have to do any tracking yourself.

sbm12

Perhaps, but it was an unpublished rule so it would be hard to say they have to honor it.

Enough, and tracking it can be automated via a number of resources.

FLIHGH

It'll be curious how it factors into their future profitability-- I know some people book with B6 solely for this purpose.

flatlined

The new price drop capture fee of $75 is still far less than mainline carriers (e.g., a $200 change fee on UA). So while this B6 benefit has been degraded, it has not been eliminated.

SquarePeg

Alaska Airlines and Southwest both do the credit for price drops. No fee as far as I am aware.

RedElmo

Does it matter if the ticket was booked on trueblue points? Can I request a refund of the point difference if the ticket was greater than 14 days?