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Old Mar 10, 11, 1:29 pm   #1
 
Join Date: Mar 2011
Location: Nevada, United States
Posts: 214
JetBlue Travel Bank Issue

I recently had to cancel my JetBlue flight reservation. It was a nonrefundable flight, but I got credit (minus $50 fee). I got an email stating that I was created a Travel Bank account for use for future flights, since the credit is good for 1 year.

But I am unable to login using the details they gave me.

https://emergo8.sabre.com/tbank279/

Keeps saying: ERR_INVALID_USERNAME

I have verified login and password details 20 times over, but no luck.

I emailed JetBlue about this, but they stated that it would be 14-21 days before I get a response (really? sigh). I would really like to be able to login ASAP, as I have a friend who needs to fly out soon, and I could exchange my credit for actual cash. Otherwise, I would likely lose the credit as I do not travel often, and when I do travel, I just go for the cheapest fare (har). So I would like to not lose out on the credit if at all possible.

Has anyone else experienced this? Should I call JetBlue instead?

Thanks in Advance
jaesun is offline   Reply With Quote
Old Mar 10, 11, 1:37 pm   #2
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If the credentials do not work then you can either call or, if you are comfortable with it, try getting in touch with them on Twitter (@Jetblue).
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sbm12 is offline   Reply With Quote
Old Mar 10, 11, 5:02 pm   #3
 
Join Date: Jul 2010
Location: Utah
Programs: TrueBlue
Posts: 69
I would recommend signing up for a True Blue account, and then rather than the annoyingly long username and password, you can find your credits using your TrueBlue log in instead. If it doesn't automatically link to your current credit, you can get them merged by the TrueBlue department, and then be able to look it up with an e-mail and self generated password instead.

Good luck!
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Old Mar 10, 11, 5:20 pm   #4
 
Join Date: Mar 2011
Location: Nevada, United States
Posts: 214
Quote:
Originally Posted by LiaJB View Post
I would recommend signing up for a True Blue account, and then rather than the annoyingly long username and password, you can find your credits using your TrueBlue log in instead. If it doesn't automatically link to your current credit, you can get them merged by the TrueBlue department, and then be able to look it up with an e-mail and self generated password instead.

Good luck!
yeah, i have a TB account already. my login for TravelBank is the same as my TB account credentials. I think I will just call up JB and hopefully get it resolved. I checked my credits by "booking" a flight and got to the payment page, and saw that I was able to apply credits. So I know my credits exist and are associated with my TB account. Just a matter of getting into the TravelBank account.

Oh, one more question. Am I able to apply my credits (which are associated with my TB account) with someone else's tickets who has a TB account also? They say I can use my credits for anyone else that I choose, but from the payment page, there doesn't seem to be a way to lookup a TravelBank account seperately. So if someone is buying tickets and using his TB account, I am not sure if I will be able to use my credits.
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Old Mar 11, 11, 10:40 pm   #5
 
Join Date: Jul 2010
Location: Utah
Programs: TrueBlue
Posts: 69
Quote:
Originally Posted by jaesun View Post
yeah, i have a TB account already. my login for TravelBank is the same as my TB account credentials. I think I will just call up JB and hopefully get it resolved. I checked my credits by "booking" a flight and got to the payment page, and saw that I was able to apply credits. So I know my credits exist and are associated with my TB account. Just a matter of getting into the TravelBank account.

Oh, one more question. Am I able to apply my credits (which are associated with my TB account) with someone else's tickets who has a TB account also? They say I can use my credits for anyone else that I choose, but from the payment page, there doesn't seem to be a way to lookup a TravelBank account seperately. So if someone is buying tickets and using his TB account, I am not sure if I will be able to use my credits.
Yes you can use someone else's credit, but it's often kind of a pain. If I were in that situation myself, I'd pay the $15 phone fee. I've seen people who *wanted* to use a credit and it didn't work way too often. =/

It's also important to know that it's *one* credit and *one* other form of payment per ticket. So if you're trying to use both yours *and* his for one trip for you, you'd want to use your credit for the outbound, and book a return separately using his, for example. (Does that make sense?)
LiaJB is offline   Reply With Quote
Old Mar 19, 11, 11:08 pm   #6
 
Join Date: Mar 2011
Location: Nevada, United States
Posts: 214
Calling JB wasn't able to resolve the issue. they were able to confirm that I had the credit, so I could just use it within the next year, but they weren't able to fix my account. The CSR wasn't even able to login her own TravelBank account either.

sigh

Oh well, I will just have to use this up within the next year then
jaesun is offline   Reply With Quote
Old Mar 22, 11, 8:50 pm   #7
 
Join Date: Mar 2005
Posts: 239
In my personal experience, I have found the easiest way to do this is as such:

Login to your own TrueBlue account to book the ticket. It will prepopulate the fields with your info. Change the passenger info to your friend's info. But then, because you are logged in as yourself, it will still allow you to access your Travelbank credit. The ticket will show that is has been 'booked' by you (since you 'paid' for it), but rest assured that the passenger will be correctly listed as your friend.

Quote:
Originally Posted by jaesun View Post
Oh, one more question. Am I able to apply my credits (which are associated with my TB account) with someone else's tickets who has a TB account also? They say I can use my credits for anyone else that I choose, but from the payment page, there doesn't seem to be a way to lookup a TravelBank account seperately. So if someone is buying tickets and using his TB account, I am not sure if I will be able to use my credits.
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