Jun 11, 2017, 8:32 am
Last edit by: garkman
Can Seats Be Preassigned?
If your flight is marketed as AA, but on JL metal (i.e. "AA 8499 Operated by Japan Airlines"), the following apply based upon the fare code or booking code for your flight segments:
If your flight is marketed as AA, but on JL metal (i.e. "AA 8499 Operated by Japan Airlines"), the following apply based upon the fare code or booking code for your flight segments:
N - Seats may only be selected at checkin/airport
O - Seats may only be selected at checkin/airport (Confirmed with AA 6/11/17)
Others - Probably can preassign, but please modify this wiki if not
AA Award tickets on JL metal - DO allow seat assignments.
**When inputting a flight number that is a single digit (such as flight 1 from HND-SFO), you must add a leading '0' (zero) when looking up your flight. Failure to do this will result in an error that they can't find your PNR.
If you try to call AA on these fares and select seats, even as an EXP, the agent will be unable to view the seatmap and select seats for you. Your reservation will simply display "--" as the seat selection. Oftentimes these codeshare tickets do not allow JL checkin at T-72 hours, so you may not be able to actually get seats until the airport. You can try online checkin with JL here: http://www.jal.co.jp/en/inter/boarding/quic/
You may find more information here:
Flights from US to Japan
Flights from US to Other Asian Destinations
==========
Info added on 15th Sept. 2019. As a one world Sapphire, you can select the following business class window seats
From row 5 on the 767, 787 and 772 (excludes rows 1-4 window seats)
From main cabin on the 777W (excludes whole of mini cabin)
As a non-status passenger (or Ruby member), you can only select the following business class window seats
From second row onward of second cabin on the 767, 787 and 772 (excludes all of the forward cabin window seats and first/exit row of main cabin)
From second row onward of main cabin on the 777W (excludes whole of mini cabin and first/exit row of main cabin)
As a OWE, you have unlimited access.
Info added on 15th Sept. 2019. As a one world Sapphire, you can select the following business class window seats
From row 5 on the 767, 787 and 772 (excludes rows 1-4 window seats)
From main cabin on the 777W (excludes whole of mini cabin)
As a non-status passenger (or Ruby member), you can only select the following business class window seats
From second row onward of second cabin on the 767, 787 and 772 (excludes all of the forward cabin window seats and first/exit row of main cabin)
From second row onward of main cabin on the 777W (excludes whole of mini cabin and first/exit row of main cabin)
As a OWE, you have unlimited access.
==========
Which Booking Code Am I In?
If you have not viewed your fare at booking, you can follow the below steps to check your booking code:
Which Booking Code Am I In?
If you have not viewed your fare at booking, you can follow the below steps to check your booking code:
- Visit AA.com and open your itinerary
- Visit the URL https://www.aa.com/reservation/print...raryReceipt.do
- Your booking code should appear for each flight
Selecting seats on JAL when booked as AA codeshare
Jul 17, 2012, 6:19 pm
#16
Join Date: Mar 2016
Location: Hunter Valley, Australia
Programs: Qantas, American Airlines, Hyatt, Accor
Posts: 41
I have AA award flight (booking class U) SYD-NRT for September and was able to book seats as soon as ticket was confirmed (last November). I did need to ring JL and quote my AA PNR to retrieve my JL PNR. After that online seat allocation was perfect.
Jul 17, 2012, 6:28 pm
#17
Ambassador: Japan Airlines
Join Date: Mar 2008
Location: LAX
Programs: JAL Mileage Bank, JMB Diamond, oneworld Emerald, Bonvoy Platinum
Posts: 16,379
U is eligible for advanced seat selection
Jul 18, 2012, 10:49 am
#18
Join Date: Oct 2006
Location: Long Beach, CA
Programs: AA PLTPRO, HH Diamond, IHG Plat, Marriott Plat, Hyatt Globalist
Posts: 3,559
I have an AA booked award on JL from CTS to HND.
When I go to the website, I enter all the info and it seems to recognize my reservation. It then asks me to hit the button to select the reservation for more details and, when I do that, I get an error message
I'm not so concerned about seat selection (I figure on a domestic 777 for a short flight, it'll be lousy no matter what I select). I just like to view my reservation and make sure all is in order.
Any thoughts?
When I go to the website, I enter all the info and it seems to recognize my reservation. It then asks me to hit the button to select the reservation for more details and, when I do that, I get an error message
I'm not so concerned about seat selection (I figure on a domestic 777 for a short flight, it'll be lousy no matter what I select). I just like to view my reservation and make sure all is in order.
Any thoughts?
Jul 18, 2012, 12:41 pm
#19
Ambassador: Japan Airlines
Join Date: Mar 2008
Location: LAX
Programs: JAL Mileage Bank, JMB Diamond, oneworld Emerald, Bonvoy Platinum
Posts: 16,379
I have an AA booked award on JL from CTS to HND.
When I go to the website, I enter all the info and it seems to recognize my reservation. It then asks me to hit the button to select the reservation for more details and, when I do that, I get an error message
I'm not so concerned about seat selection (I figure on a domestic 777 for a short flight, it'll be lousy no matter what I select). I just like to view my reservation and make sure all is in order.
Any thoughts?
When I go to the website, I enter all the info and it seems to recognize my reservation. It then asks me to hit the button to select the reservation for more details and, when I do that, I get an error message
I'm not so concerned about seat selection (I figure on a domestic 777 for a short flight, it'll be lousy no matter what I select). I just like to view my reservation and make sure all is in order.
Any thoughts?
Jul 19, 2012, 5:50 am
#20
Join Date: Dec 2002
Location: Tokyo, Japan
Programs: JAL Global Club & oneworld Sapphire, ANA SFC & Star Alliance Gold
Posts: 3,737
My wife and son recently flew JL from Japan to the US on AA-issued tickets with AA flight numbers. Could not select seats on either the JL or AA websites, but one phone call to AA was all it took to get the seats we wanted. JL phone reps said that they could not touch a reservation that was made through AA. FWIW, these tickets were paid business class in the deepest discount category (requiring 21 day advance purchase). Not sure what the booking code was (maybe D?)
Jul 19, 2012, 2:21 pm
#21
Ambassador: Japan Airlines
Join Date: Mar 2008
Location: LAX
Programs: JAL Mileage Bank, JMB Diamond, oneworld Emerald, Bonvoy Platinum
Posts: 16,379
My wife and son recently flew JL from Japan to the US on AA-issued tickets with AA flight numbers. Could not select seats on either the JL or AA websites, but one phone call to AA was all it took to get the seats we wanted. JL phone reps said that they could not touch a reservation that was made through AA. FWIW, these tickets were paid business class in the deepest discount category (requiring 21 day advance purchase). Not sure what the booking code was (maybe D?)
Jul 26, 2012, 11:49 am
#22
Join Date: Jan 2004
Location: ORD, SJD, VNO, sandy places
Programs: AA 1.2MM BIS 'LT' Gld, BA Bronze, AA Plat, now considering SWA.....
Posts: 451
I also booked an 'old mile' upgrade Econ>biz ORD>NRT ongoing NRT>BKK RT...
After flying in Biz the 6 hr connecting flight NRT>BKK will be in econ code N...code K returning. Realize that I cannot chose my seats until 72 hr prior to departure, noticed that the BKK>NRT has been selected...but not the outbound to BKK...on a recent Finnair flight I was given the option to purchase an upgrade to exit row seating, much appreciated !
So far, I cannot find an equivalent option with JAL ? is there one ???
After flying in Biz the 6 hr connecting flight NRT>BKK will be in econ code N...code K returning. Realize that I cannot chose my seats until 72 hr prior to departure, noticed that the BKK>NRT has been selected...but not the outbound to BKK...on a recent Finnair flight I was given the option to purchase an upgrade to exit row seating, much appreciated !
So far, I cannot find an equivalent option with JAL ? is there one ???
Jul 27, 2012, 8:45 am
#23
Ambassador: Japan Airlines
Join Date: Mar 2008
Location: LAX
Programs: JAL Mileage Bank, JMB Diamond, oneworld Emerald, Bonvoy Platinum
Posts: 16,379
I also booked an 'old mile' upgrade Econ>biz ORD>NRT ongoing NRT>BKK RT...
After flying in Biz the 6 hr connecting flight NRT>BKK will be in econ code N...code K returning. Realize that I cannot chose my seats until 72 hr prior to departure, noticed that the BKK>NRT has been selected...but not the outbound to BKK...on a recent Finnair flight I was given the option to purchase an upgrade to exit row seating, much appreciated !
So far, I cannot find an equivalent option with JAL ? is there one ???
After flying in Biz the 6 hr connecting flight NRT>BKK will be in econ code N...code K returning. Realize that I cannot chose my seats until 72 hr prior to departure, noticed that the BKK>NRT has been selected...but not the outbound to BKK...on a recent Finnair flight I was given the option to purchase an upgrade to exit row seating, much appreciated !
So far, I cannot find an equivalent option with JAL ? is there one ???
Sep 11, 2012, 5:35 am
#24
Join Date: Sep 2012
Location: San Antonio, Texas
Posts: 2
My wife and son recently flew JL from Japan to the US on AA-issued tickets with AA flight numbers. Could not select seats on either the JL or AA websites, but one phone call to AA was all it took to get the seats we wanted. JL phone reps said that they could not touch a reservation that was made through AA. FWIW, these tickets were paid business class in the deepest discount category (requiring 21 day advance purchase). Not sure what the booking code was (maybe D?)
Booked for a JAL Codeshare via AA.
I called AA and they said they couldn't assign seats since it's a codeshare.
I called JAL and they told me they can't touch reservations made by AA.
Also read on JAL's website about the 3-day advance seat selection - but if AA can't get me a seat and JAL can't touch my reservation - do I just get to wait until I check in to see what's left over?
I'm on a L (Government/Military class) ticket.
I even tried to call up my reservation on JAL and their system can't find me - of course it doesn't help that the 2 people I've spoke to at AA told me that my PNR "should be" the same for the JAL flight.
Sep 11, 2012, 5:42 am
#25
Ambassador: Japan Airlines
Join Date: Mar 2008
Location: LAX
Programs: JAL Mileage Bank, JMB Diamond, oneworld Emerald, Bonvoy Platinum
Posts: 16,379
I'm in a similar situation.
Booked for a JAL Codeshare via AA.
I called AA and they said they couldn't assign seats since it's a codeshare.
I called JAL and they told me they can't touch reservations made by AA.
Also read on JAL's website about the 3-day advance seat selection - but if AA can't get me a seat and JAL can't touch my reservation - do I just get to wait until I check in to see what's left over?
I'm on a L (Government/Military class) ticket.
I even tried to call up my reservation on JAL and their system can't find me - of course it doesn't help that the 2 people I've spoke to at AA told me that my PNR "should be" the same for the JAL flight.
Booked for a JAL Codeshare via AA.
I called AA and they said they couldn't assign seats since it's a codeshare.
I called JAL and they told me they can't touch reservations made by AA.
Also read on JAL's website about the 3-day advance seat selection - but if AA can't get me a seat and JAL can't touch my reservation - do I just get to wait until I check in to see what's left over?
I'm on a L (Government/Military class) ticket.
I even tried to call up my reservation on JAL and their system can't find me - of course it doesn't help that the 2 people I've spoke to at AA told me that my PNR "should be" the same for the JAL flight.
Can you ask JAL to look up for your PNR with you AA-issued e-ticket number? I would be a bit worry if JAL said they couldn't locate your record.
Sep 12, 2012, 4:27 am
#26
Join Date: Sep 2012
Location: San Antonio, Texas
Posts: 2
When I rang them up, the agent was able to see my reservation, but she told me that since it was booked through AA, they are unable to make any changes to it. But she was able to see it.
Sep 12, 2012, 4:36 am
#27
Ambassador: Japan Airlines
Join Date: Mar 2008
Location: LAX
Programs: JAL Mileage Bank, JMB Diamond, oneworld Emerald, Bonvoy Platinum
Posts: 16,379
You should ask her for your JAL PNR. With that you might be able to assign seats on JAL website.
Sep 21, 2012, 8:00 pm
#28
Join Date: Jan 2004
Location: ORD, SJD, VNO, sandy places
Programs: AA 1.2MM BIS 'LT' Gld, BA Bronze, AA Plat, now considering SWA.....
Posts: 451
Just recently I thought that I 'saw' JAL will be providing 'extra legroom' seating on some flights...
"JAL currently does not offer an option to purchase extra legroom seats."
Any truth to this rumor ?
"JAL currently does not offer an option to purchase extra legroom seats."
Any truth to this rumor ?
Sep 21, 2012, 10:01 pm
#29
Ambassador: Japan Airlines
Join Date: Mar 2008
Location: LAX
Programs: JAL Mileage Bank, JMB Diamond, oneworld Emerald, Bonvoy Platinum
Posts: 16,379
JAL has premium economy services on select international routes but those are completely different products. There are seats in Y with extra legrooms such as exit rows and bulkheads but JAL does not offer the option to pre-select these seats with a surcharge
Oct 19, 2012, 11:13 pm
#30
Join Date: Aug 2012
Location: BUE
Programs: AA GLD, UA, AR
Posts: 50
i am about to change my HND-JFK award ticket for NRT-BOS-JFK, so i can travel a little bit later and also try the fabulous 787 
, am i going to be able to select seats in advance for the NRT-BOS leg if i get my JAL PNR?
, am i going to be able to select seats in advance for the NRT-BOS leg if i get my JAL PNR?
